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Brooke P
Not the experience that was advertised
Callaway Resort & Gardens的点评
点评：I rarely leave reviews, but after spending nearly $1,500 for just a two night stay, I feel obligated to warn other families before they spend their money here.
To be fair, I’ll start with the positive. The two bedroom cottage was excellent. It was clean, spacious, comfortable, and exactly what we expected. If I had rented the cottage by itself and nothing else, I would have been completely satisfied.
Unfortunately, everything else about our stay was one disappointment after another.
Months before our trip, I booked a cottage package because it advertised a complimentary four seat golf cart. That promotion was the deciding factor in choosing Callaway Gardens over other resorts. An almost $800 deposit was immediately charged to my account, but I never received a confirmation email. After several days, I called the resort because I wanted to make sure my reservation actually existed. I was assured everything was fine and that I would receive a confirmation email.
When the email finally arrived, it was incredibly vague. It simply listed a two-bedroom cottage. It did not mention the complimentary golf cart, the five Explorer Passes I had already purchased, or provide any itemized breakdown of what was included with my reservation.
During the online checkout process, I was prompted to purchase Explorer Passes. The booking process explained that guests staying at the resort who purchased the passes during checkout would receive unlimited access to the included activities for the duration of their stay, unlike visitors who purchased Explorer Passes separately after arrival, which were presented as single day passes. That additional value was exactly what made the passes appealing to us. We were traveling with several children, and knowing we’d have unlimited access throughout our stay made the purchase an easy decision. Based on that information, I purchased five Explorer Passes as part of my reservation.
Our problems started the moment we arrived.
We checked in around 8:30 pm after regular business hours. The main entrance was closed with absolutely no signs directing guests where to go for after hours check in. We drove around the property trying multiple addresses from our emails before finally finding a beach entrance where a very kind employee pointed us toward the Lodge.
The front desk employee affirmed that maps were misleading, yet no signage was posted despite them being aware of the confusing layout. He was friendly and drew us a map to our cottage. However, no information was provided about the golf cart or the Explorer Passes. When I specifically asked about the golf cart, I was told I could pick it up outside from the bell staff. I then asked how to obtain the Explorer Passes and whether I could purchase one additional pass because my father had decided to join us. I was told they couldn’t help with the Explorer Passes at the front desk but that I could drive the golf cart to the information center the next morning. I was even told taking the golf cart would be the better option because we’d get to see more of the resort along the way.
When I went outside to pick up the golf cart, I was told I didn’t have one.
The employee went back inside to verify, and both staff members informed me that a golf cart wasn’t included with my reservation. I explained that I specifically booked the advertised package because it included a complimentary four-seat golf cart. They asked to see my email or show proof. Since my confirmation email contained almost no details, I had nothing showing everything that was included. Instead of honoring the advertised package, I was offered a rental for $175 per day. Since our family needed transportation around the property, I reluctantly upgraded to a six-seat cart for $200 so everyone could ride together. I shouldn’t have had to spend another $200 for something that was one of the primary reasons I booked this resort. Rather than continue arguing and ruin the first night of our family vacation, I paid for it.
The next morning we had a slow start. We enjoyed breakfast in the cottage, took the kids to the pool, and really enjoyed the accommodations. Again, the cottage itself was wonderful and we had absolutely no complaints about it.
Around 10:30 that morning we picked up the golf cart. The employee helping us was wonderful, but the cart itself was another disappointment. It had less than half a tank of gas which kept flashing at us, the rear brake lights stayed illuminated even after it was turned off and the key was removed, and the turn signal/horn assembly was broken and became extremely hot while driving.
Following the directions we had been given, we drove toward the information center to pick up our Explorer Passes, only to discover that golf carts weren’t allowed anywhere near the building. We had to park alongside the road and walk the rest of the way in the July Georgia heat despite specifically being told we could drive directly there. Had we known we would have to park and walk, we simply would have driven our vehicle. Misinformation is the commonplace here.
At the information center, I was asked for a QR code that was supposed to have been emailed to me before arrival. I did have a email stating I would receive a QR code. Just like my reservation confirmation, I never received it. Thankfully, the employee was able to locate my purchase using my name and print my five Explorer Passes. Since my father had decided to join us after I made the reservation, I purchased one additional adult Explorer Pass, bringing our total to six.
After my passes were printed, I asked if there was a brochure listing everything included so we could plan our day. That’s when I was told the Explorer Passes did not provide unlimited access and that each activity could only be done once. This was especially frustrating because the unlimited access during our stay was the primary reason I purchased them during online checkout instead of waiting until we arrived. The booking process specifically presented that as the advantage of buying them with our reservation, yet once we got there, we were told something completely different.
We tried to stay positive because the kids were incredibly excited about the inflatable water obstacle course. They have done these many times in the past and would spend hours doing them if allowed. We were informed they could only do this for ONE HOUR.
After spending some time at the butterfly center, we headed back toward the cottage. On the small hill leading into the cottage area, the golf cart didn’t have enough power to make it uphill. Three of the six people riding had to get out and physically push it up the hill in the middle of a Georgia summer.
Later that afternoon we changed into swimsuits and headed to the beach. My son immediately asked a lifeguard if there was a swim test required before using the obstacle course as this has always been standard to him. Instead, we were told the obstacle course was closed until 1:00 pm the following day for cleaning. We have to check out at 11am.
This was devastating for the kids because it was the activity they had been looking forward to most. Had we known it wouldn’t even be open during our stay and also limited to one hour, we never would have purchased the Explorer Passes. Even when I purchased an additional Explorer Pass for my father just hours earlier, no one mentioned that one of the resort’s main attractions would be unavailable during our stay.
Even more frustrating, we never saw anyone cleaning the obstacle course. The lifeguards were sitting on it, talking, and diving off of it while guests were told it was closed.
We ended up not using a single one of our six Explorer Passes. The obstacle course was the entire reason we purchased them. The kids had no interest in kayaking or paddleboarding separately. We came for a family vacation where everyone could enjoy activities together.
For dinner, we decided to eat at the Piedmont Dining Room after reading multiple reviews about their prime rib (one of our favorites) and seeing it listed on the resort’s website. When we arrived, prime rib wasn’t even on the menu. We resorted to ordering ribeye instead, which was excellent, but yet another disappointment. We would not have spent an additional $250 and gone to this restaurant if they did not have prime rib as we can get a great steak anywhere.
Our waitress, however, deserves recognition because she was phenomenal. She remembered all six of our orders without writing anything down, kept drinks filled before they were empty, was incredibly attentive, and even surprised the kids with gelato at the end of dinner. She was genuinely one of the highlights of our stay.
After dinner, my husband asked if we could exchange the golf cart because of the mechanical issues. At first, it seemed like the employee didn’t want to swap it because we were checking out the next day. After some discussion, she agreed. While looking up our cart number, she immediately said, “Oh…you have #35. That’s the broken one.”
That statement perfectly summarized our experience.
The issues with the cart were already known, yet it was still assigned to us with faulty lights, a broken turn signal, poor performance, and less than half a tank of gas.
Callaway Gardens is undeniably beautiful. The grounds are gorgeous. The cottages are wonderful. But beautiful scenery doesn’t justify spending nearly $1,500 for two nights when nearly every amenity we planned our vacation around either failed to meet expectations or wasn’t available.
Between the confusion surrounding our reservation, paying an additional $200 for a golf cart that was advertised with our package, confirmation emails that omitted major parts of our reservation, never receiving required QR codes, inaccurate directions, a defective golf cart, Explorer Passes that did not match how they were presented during booking, the resort’s signature attraction being closed during our stay without disclosure, and restaurant menus that didn’t match the website, this vacation became a series of frustrations instead of the relaxing family getaway we had planned.
The most disappointing part is that this resort has so much potential. The property itself is stunning. The cottages are fantastic. But guests don’t spend nearly $1,500 to simply admire the scenery. They pay for the complete experience that is advertised. Unfortunately, that was not the experience we received.
I cannot recommend Callaway Gardens based on our experience. If you’re looking for a beautiful cottage in a beautiful setting, you’ll likely enjoy your stay. But if you’re choosing this resort because of the amenities, activities, and packages promoted during booking, I would strongly encourage you to think twice. We left feeling like we paid premium prices for an experience that consistently fell far short of expectations.
To be fair, I’ll start with the positive. The two bedroom cottage was excellent. It was clean, spacious, comfortable, and exactly what we expected. If I had rented the cottage by itself and nothing else, I would have been completely satisfied.
Unfortunately, everything else about our stay was one disappointment after another.
Months before our trip, I booked a cottage package because it advertised a complimentary four seat golf cart. That promotion was the deciding factor in choosing Callaway Gardens over other resorts. An almost $800 deposit was immediately charged to my account, but I never received a confirmation email. After several days, I called the resort because I wanted to make sure my reservation actually existed. I was assured everything was fine and that I would receive a confirmation email.
When the email finally arrived, it was incredibly vague. It simply listed a two-bedroom cottage. It did not mention the complimentary golf cart, the five Explorer Passes I had already purchased, or provide any itemized breakdown of what was included with my reservation.
During the online checkout process, I was prompted to purchase Explorer Passes. The booking process explained that guests staying at the resort who purchased the passes during checkout would receive unlimited access to the included activities for the duration of their stay, unlike visitors who purchased Explorer Passes separately after arrival, which were presented as single day passes. That additional value was exactly what made the passes appealing to us. We were traveling with several children, and knowing we’d have unlimited access throughout our stay made the purchase an easy decision. Based on that information, I purchased five Explorer Passes as part of my reservation.
Our problems started the moment we arrived.
We checked in around 8:30 pm after regular business hours. The main entrance was closed with absolutely no signs directing guests where to go for after hours check in. We drove around the property trying multiple addresses from our emails before finally finding a beach entrance where a very kind employee pointed us toward the Lodge.
The front desk employee affirmed that maps were misleading, yet no signage was posted despite them being aware of the confusing layout. He was friendly and drew us a map to our cottage. However, no information was provided about the golf cart or the Explorer Passes. When I specifically asked about the golf cart, I was told I could pick it up outside from the bell staff. I then asked how to obtain the Explorer Passes and whether I could purchase one additional pass because my father had decided to join us. I was told they couldn’t help with the Explorer Passes at the front desk but that I could drive the golf cart to the information center the next morning. I was even told taking the golf cart would be the better option because we’d get to see more of the resort along the way.
When I went outside to pick up the golf cart, I was told I didn’t have one.
The employee went back inside to verify, and both staff members informed me that a golf cart wasn’t included with my reservation. I explained that I specifically booked the advertised package because it included a complimentary four-seat golf cart. They asked to see my email or show proof. Since my confirmation email contained almost no details, I had nothing showing everything that was included. Instead of honoring the advertised package, I was offered a rental for $175 per day. Since our family needed transportation around the property, I reluctantly upgraded to a six-seat cart for $200 so everyone could ride together. I shouldn’t have had to spend another $200 for something that was one of the primary reasons I booked this resort. Rather than continue arguing and ruin the first night of our family vacation, I paid for it.
The next morning we had a slow start. We enjoyed breakfast in the cottage, took the kids to the pool, and really enjoyed the accommodations. Again, the cottage itself was wonderful and we had absolutely no complaints about it.
Around 10:30 that morning we picked up the golf cart. The employee helping us was wonderful, but the cart itself was another disappointment. It had less than half a tank of gas which kept flashing at us, the rear brake lights stayed illuminated even after it was turned off and the key was removed, and the turn signal/horn assembly was broken and became extremely hot while driving.
Following the directions we had been given, we drove toward the information center to pick up our Explorer Passes, only to discover that golf carts weren’t allowed anywhere near the building. We had to park alongside the road and walk the rest of the way in the July Georgia heat despite specifically being told we could drive directly there. Had we known we would have to park and walk, we simply would have driven our vehicle. Misinformation is the commonplace here.
At the information center, I was asked for a QR code that was supposed to have been emailed to me before arrival. I did have a email stating I would receive a QR code. Just like my reservation confirmation, I never received it. Thankfully, the employee was able to locate my purchase using my name and print my five Explorer Passes. Since my father had decided to join us after I made the reservation, I purchased one additional adult Explorer Pass, bringing our total to six.
After my passes were printed, I asked if there was a brochure listing everything included so we could plan our day. That’s when I was told the Explorer Passes did not provide unlimited access and that each activity could only be done once. This was especially frustrating because the unlimited access during our stay was the primary reason I purchased them during online checkout instead of waiting until we arrived. The booking process specifically presented that as the advantage of buying them with our reservation, yet once we got there, we were told something completely different.
We tried to stay positive because the kids were incredibly excited about the inflatable water obstacle course. They have done these many times in the past and would spend hours doing them if allowed. We were informed they could only do this for ONE HOUR.
After spending some time at the butterfly center, we headed back toward the cottage. On the small hill leading into the cottage area, the golf cart didn’t have enough power to make it uphill. Three of the six people riding had to get out and physically push it up the hill in the middle of a Georgia summer.
Later that afternoon we changed into swimsuits and headed to the beach. My son immediately asked a lifeguard if there was a swim test required before using the obstacle course as this has always been standard to him. Instead, we were told the obstacle course was closed until 1:00 pm the following day for cleaning. We have to check out at 11am.
This was devastating for the kids because it was the activity they had been looking forward to most. Had we known it wouldn’t even be open during our stay and also limited to one hour, we never would have purchased the Explorer Passes. Even when I purchased an additional Explorer Pass for my father just hours earlier, no one mentioned that one of the resort’s main attractions would be unavailable during our stay.
Even more frustrating, we never saw anyone cleaning the obstacle course. The lifeguards were sitting on it, talking, and diving off of it while guests were told it was closed.
We ended up not using a single one of our six Explorer Passes. The obstacle course was the entire reason we purchased them. The kids had no interest in kayaking or paddleboarding separately. We came for a family vacation where everyone could enjoy activities together.
For dinner, we decided to eat at the Piedmont Dining Room after reading multiple reviews about their prime rib (one of our favorites) and seeing it listed on the resort’s website. When we arrived, prime rib wasn’t even on the menu. We resorted to ordering ribeye instead, which was excellent, but yet another disappointment. We would not have spent an additional $250 and gone to this restaurant if they did not have prime rib as we can get a great steak anywhere.
Our waitress, however, deserves recognition because she was phenomenal. She remembered all six of our orders without writing anything down, kept drinks filled before they were empty, was incredibly attentive, and even surprised the kids with gelato at the end of dinner. She was genuinely one of the highlights of our stay.
After dinner, my husband asked if we could exchange the golf cart because of the mechanical issues. At first, it seemed like the employee didn’t want to swap it because we were checking out the next day. After some discussion, she agreed. While looking up our cart number, she immediately said, “Oh…you have #35. That’s the broken one.”
That statement perfectly summarized our experience.
The issues with the cart were already known, yet it was still assigned to us with faulty lights, a broken turn signal, poor performance, and less than half a tank of gas.
Callaway Gardens is undeniably beautiful. The grounds are gorgeous. The cottages are wonderful. But beautiful scenery doesn’t justify spending nearly $1,500 for two nights when nearly every amenity we planned our vacation around either failed to meet expectations or wasn’t available.
Between the confusion surrounding our reservation, paying an additional $200 for a golf cart that was advertised with our package, confirmation emails that omitted major parts of our reservation, never receiving required QR codes, inaccurate directions, a defective golf cart, Explorer Passes that did not match how they were presented during booking, the resort’s signature attraction being closed during our stay without disclosure, and restaurant menus that didn’t match the website, this vacation became a series of frustrations instead of the relaxing family getaway we had planned.
The most disappointing part is that this resort has so much potential. The property itself is stunning. The cottages are fantastic. But guests don’t spend nearly $1,500 to simply admire the scenery. They pay for the complete experience that is advertised. Unfortunately, that was not the experience we received.
I cannot recommend Callaway Gardens based on our experience. If you’re looking for a beautiful cottage in a beautiful setting, you’ll likely enjoy your stay. But if you’re choosing this resort because of the amenities, activities, and packages promoted during booking, I would strongly encourage you to think twice. We left feeling like we paid premium prices for an experience that consistently fell far short of expectations.
翻译：我很少写评论，但这次仅仅住了两晚就花了将近1500美元，我觉得有必要提醒其他家庭，在他们把钱花在这里之前一定要慎重考虑。
公平地说，先说说好的方面。那间两卧室的小屋非常棒。干净、宽敞、舒适，完全符合我们的预期。如果我只租了这间小屋，没有其他任何服务，我也会非常满意。
可惜的是，除了小屋本身，我们这次入住体验的其他方面都令人失望。
几个月前，我预订了一个小屋套餐，因为套餐广告上说会免费提供一辆四座高尔夫球车。正是这个优惠让我最终选择了卡拉威花园度假村，而不是其他度假村。我的账户立刻被扣了将近800美元的订金，但我一直没有收到确认邮件。几天后，我打电话给度假村，想确认我的预订是否真的存在。他们向我保证一切正常，我会收到确认邮件。
结果，邮件终于到了，内容却非常含糊。上面只列出了一间两卧室的小屋。预订信息中没有提及免费的高尔夫球车、我已经购买的五张探索者通行证，也没有提供预订包含项目的任何明细。
在线结账时，系统提示我购买探索者通行证。预订流程解释说，在结账时购买通行证的度假村住客可以在入住期间无限次使用包含的活动，而抵达后单独购买通行证的住客则只能使用单日通行证。正是这种额外的价值吸引了我们。我们带着几个孩子旅行，知道可以在整个入住期间无限次使用通行证，让我们毫不犹豫地决定购买。基于此信息，我在预订时购买了五张探索者通行证。
然而，我们的问题从抵达的那一刻就开始了。
我们晚上8:30左右办理入住，那时已经过了正常营业时间。主入口关闭了，没有任何指示牌引导客人前往办理非营业时间入住的地点。我们开车绕着度假村转了好几圈，尝试了邮件里的多个地址，最后才找到一个海滩入口，一位非常友好的工作人员在那里为我们指明了旅馆的方向。
前台员工承认地图有误导性，但尽管他们知道布局混乱，却没有张贴任何指示牌。他很友好，给我们画了一张去我们小屋的地图。然而，他们没有提供任何关于高尔夫球车或探索者通行证的信息。当我专门询问高尔夫球车时，他们告诉我可以在外面找行李员取车。然后我问如何获得探索者通行证，以及我是否可以额外购买一张，因为我父亲决定和我们一起入住。他们告诉我前台无法办理探索者通行证，但可以让我第二天早上把高尔夫球车开到游客中心。他们甚至告诉我，乘坐高尔夫球车是更好的选择，因为这样我们可以沿途欣赏更多度假村的景色。
当我出去取高尔夫球车时，他们却告诉我我的预订里没有车。
那位员工回到屋里核实，两位员工都告诉我，我的预订不包含高尔夫球车。我解释说，我特意预订了广告宣传的套餐，就是因为套餐里包含一辆免费的四座高尔夫球车。他们要求查看我的邮件或提供证明。由于我的确认邮件几乎没有任何细节，我根本无法证明包含的所有项目。他们没有兑现广告宣传的套餐，而是提出以每天 175 美元的价格租用高尔夫球车。因为我们一家人需要在度假村内出行，我只好不情愿地升级到一辆六座高尔夫球车，花了 200 美元，这样大家就可以一起乘坐了。我不应该为这项我预订这家度假村的主要原因之一而额外支付 200 美元。与其继续争论，毁了我们家庭度假的第一晚，我还是付了钱。
第二天早上我们睡了个懒觉。我们在小屋里享用了早餐，带孩子们去了游泳池，非常享受住宿环境。小屋本身很棒，我们没有任何不满。
那天上午 10:30 左右，我们去取高尔夫球车。接待我们的员工非常热情，但高尔夫球车本身却令人失望。油箱里的油不到一半，油表指针却不停地闪烁；熄火拔钥匙后，后刹车灯依然亮着；转向灯/喇叭总成坏了，行驶时会变得异常烫手。
我们按照指示开车前往游客中心领取探险通行证，却发现高尔夫球车根本不能靠近大楼。尽管之前有人明确告诉我们可以直接开车过去，我们还是不得不把车停在路边，顶着七月佐治亚州的烈日步行前往。如果早知道要停车步行，我们肯定会直接开车过来。这里信息误导现象很普遍。
在游客中心，工作人员问我要一个二维码，说是会在抵达前通过邮件发给我的。我的确收到过一封邮件，说会收到二维码。但就像我的预订确认邮件一样，我根本没收到。幸好，工作人员根据我的名字找到了我的订单，并打印了我的五张探索者通行证。因为我父亲是在我预订之后才决定加入我们的，所以我又买了一张成人探索者通行证，这样我们一共就有了六张。
通行证打印好后，我问有没有包含所有项目的宣传册，以便我们规划行程。这时工作人员才告诉我，探索者通行证并非无限次使用，每项活动只能体验一次。这让我非常失望，因为我当初选择在网上结账时购买通行证，而不是等到抵达后再买，主要就是为了享受无限次使用权。预订过程中明确说明购买水上障碍赛是我们的一大优势，但到了之后，我们却被告知完全不同的情况。
我们努力保持乐观，因为孩子们对充气水上障碍赛兴奋不已。他们以前玩过很多次，如果可以的话，他们能玩上好几个小时。但我们被告知，他们只能玩一个小时。
在蝴蝶中心玩了一会儿后，我们返回小屋。通往小屋的小山坡上，高尔夫球车动力不足，无法爬坡。车上六个人中有三个不得不下车，在佐治亚州盛夏的烈日下，用手推车上坡。
当天下午晚些时候，我们换上泳衣前往海滩。我儿子立刻问救生员，使用障碍赛之前是否需要游泳测试，因为他以前一直都认为这是必须的。但救生员告诉我们，障碍赛要到第二天下午一点才能重新开放进行清洁。而我们必须在上午11点退房。
这对孩子们来说简直是晴天霹雳，因为这是他们最期待的活动。如果我们早知道在我们入住期间它根本不开放，而且还只开放一小时，我们绝对不会买探险通行证。即使几个小时前我为父亲额外购买了一张探险通行证，也没有人告诉我们度假村的主要景点之一在我们入住期间会关闭。
更令人沮丧的是，我们根本没看到有人清理障碍赛道。救生员们就坐在上面聊天、跳水，而游客们却被告知赛道关闭了。
最终，我们一张探险通行证都没用上。我们买这些通行证就是为了体验障碍赛道。孩子们对单独划皮划艇或桨板冲浪一点兴趣都没有。我们来这里是为了享受一次全家共享的假期。
晚餐，我们决定去皮埃蒙特餐厅用餐，因为我们看了很多关于他们家烤肋排（我们最爱的菜之一）的评论，而且度假村的网站上也列出了这道菜。结果我们到了之后发现，菜单上根本没有烤肋排。我们只好改点肋眼牛排，味道确实不错，但还是有点失望。如果这家餐厅没有烤肋眼牛排，我们肯定不会多花250美元来，毕竟牛排哪里都能吃到。
不过，我们的女服务员值得表扬，她真是太棒了。她不用记笔记就记住了我们六个人的点餐，饮料还没喝完就及时续杯，服务极其周到，甚至在晚餐结束时还给孩子们准备了意式冰淇淋。她绝对是我们这次入住体验的一大亮点。
晚餐后，我丈夫问能不能换一辆高尔夫球车，因为车子有点机械故障。一开始，服务员似乎不太愿意换，因为我们第二天就要退房了。但经过一番沟通，她最终同意了。她一边查着我们的车号，一边说：“哦……你们的是35号。就是那辆坏了的。”
这句话完美地概括了我们这次的体验。
高尔夫球车的问题早已为人所知，但我们仍然被分配了一辆灯光故障、转向灯损坏、性能差、油箱不足一半的车。
卡拉威花园 (Callaway Gardens) 的确很美。环境优美，小屋也很棒。但是，美丽的景色并不能弥补我们为两晚住宿支付近 1500 美元的费用，因为我们精心策划的假期几乎每一项设施都未能达到预期，或者根本无法使用。
从预订过程中的种种混乱，到为一辆套餐中包含的高尔夫球车额外支付 200 美元，再到确认邮件遗漏了预订的重要信息，以及从未收到所需的二维码、不准确的路线指示、有缺陷的高尔夫球车，以及与预订时描述不符的探索者通行证，这一切都令人难以接受。度假村的招牌景点在我们入住期间关闭，事先却未告知，而且餐厅菜单与网站上的描述也不符，这让我们原本计划的轻松家庭度假变成了一连串的挫败。
最令人失望的是，这家度假村其实潜力巨大。度假村本身风景优美，小木屋也棒极了。但客人花近1500美元可不是为了欣赏风景，而是为了体验广告宣传的那种全方位服务。可惜的是，我们得到的并非如此。
根据我们的经历，我无法推荐卡拉威花园度假村。如果您只是想找一间环境优美、设施齐全的小木屋，那您或许会喜欢这里。但如果您是因为预订时宣传的设施、活动和套餐而选择这家度假村，我强烈建议您三思。我们离开时感觉自己花了高价，却得到了远低于预期的体验。
公平地说，先说说好的方面。那间两卧室的小屋非常棒。干净、宽敞、舒适，完全符合我们的预期。如果我只租了这间小屋，没有其他任何服务，我也会非常满意。
可惜的是，除了小屋本身，我们这次入住体验的其他方面都令人失望。
几个月前，我预订了一个小屋套餐，因为套餐广告上说会免费提供一辆四座高尔夫球车。正是这个优惠让我最终选择了卡拉威花园度假村，而不是其他度假村。我的账户立刻被扣了将近800美元的订金，但我一直没有收到确认邮件。几天后，我打电话给度假村，想确认我的预订是否真的存在。他们向我保证一切正常，我会收到确认邮件。
结果，邮件终于到了，内容却非常含糊。上面只列出了一间两卧室的小屋。预订信息中没有提及免费的高尔夫球车、我已经购买的五张探索者通行证，也没有提供预订包含项目的任何明细。
在线结账时，系统提示我购买探索者通行证。预订流程解释说，在结账时购买通行证的度假村住客可以在入住期间无限次使用包含的活动，而抵达后单独购买通行证的住客则只能使用单日通行证。正是这种额外的价值吸引了我们。我们带着几个孩子旅行，知道可以在整个入住期间无限次使用通行证，让我们毫不犹豫地决定购买。基于此信息，我在预订时购买了五张探索者通行证。
然而，我们的问题从抵达的那一刻就开始了。
我们晚上8:30左右办理入住，那时已经过了正常营业时间。主入口关闭了，没有任何指示牌引导客人前往办理非营业时间入住的地点。我们开车绕着度假村转了好几圈，尝试了邮件里的多个地址，最后才找到一个海滩入口，一位非常友好的工作人员在那里为我们指明了旅馆的方向。
前台员工承认地图有误导性，但尽管他们知道布局混乱，却没有张贴任何指示牌。他很友好，给我们画了一张去我们小屋的地图。然而，他们没有提供任何关于高尔夫球车或探索者通行证的信息。当我专门询问高尔夫球车时，他们告诉我可以在外面找行李员取车。然后我问如何获得探索者通行证，以及我是否可以额外购买一张，因为我父亲决定和我们一起入住。他们告诉我前台无法办理探索者通行证，但可以让我第二天早上把高尔夫球车开到游客中心。他们甚至告诉我，乘坐高尔夫球车是更好的选择，因为这样我们可以沿途欣赏更多度假村的景色。
当我出去取高尔夫球车时，他们却告诉我我的预订里没有车。
那位员工回到屋里核实，两位员工都告诉我，我的预订不包含高尔夫球车。我解释说，我特意预订了广告宣传的套餐，就是因为套餐里包含一辆免费的四座高尔夫球车。他们要求查看我的邮件或提供证明。由于我的确认邮件几乎没有任何细节，我根本无法证明包含的所有项目。他们没有兑现广告宣传的套餐，而是提出以每天 175 美元的价格租用高尔夫球车。因为我们一家人需要在度假村内出行，我只好不情愿地升级到一辆六座高尔夫球车，花了 200 美元，这样大家就可以一起乘坐了。我不应该为这项我预订这家度假村的主要原因之一而额外支付 200 美元。与其继续争论，毁了我们家庭度假的第一晚，我还是付了钱。
第二天早上我们睡了个懒觉。我们在小屋里享用了早餐，带孩子们去了游泳池，非常享受住宿环境。小屋本身很棒，我们没有任何不满。
那天上午 10:30 左右，我们去取高尔夫球车。接待我们的员工非常热情，但高尔夫球车本身却令人失望。油箱里的油不到一半，油表指针却不停地闪烁；熄火拔钥匙后，后刹车灯依然亮着；转向灯/喇叭总成坏了，行驶时会变得异常烫手。
我们按照指示开车前往游客中心领取探险通行证，却发现高尔夫球车根本不能靠近大楼。尽管之前有人明确告诉我们可以直接开车过去，我们还是不得不把车停在路边，顶着七月佐治亚州的烈日步行前往。如果早知道要停车步行，我们肯定会直接开车过来。这里信息误导现象很普遍。
在游客中心，工作人员问我要一个二维码，说是会在抵达前通过邮件发给我的。我的确收到过一封邮件，说会收到二维码。但就像我的预订确认邮件一样，我根本没收到。幸好，工作人员根据我的名字找到了我的订单，并打印了我的五张探索者通行证。因为我父亲是在我预订之后才决定加入我们的，所以我又买了一张成人探索者通行证，这样我们一共就有了六张。
通行证打印好后，我问有没有包含所有项目的宣传册，以便我们规划行程。这时工作人员才告诉我，探索者通行证并非无限次使用，每项活动只能体验一次。这让我非常失望，因为我当初选择在网上结账时购买通行证，而不是等到抵达后再买，主要就是为了享受无限次使用权。预订过程中明确说明购买水上障碍赛是我们的一大优势，但到了之后，我们却被告知完全不同的情况。
我们努力保持乐观，因为孩子们对充气水上障碍赛兴奋不已。他们以前玩过很多次，如果可以的话，他们能玩上好几个小时。但我们被告知，他们只能玩一个小时。
在蝴蝶中心玩了一会儿后，我们返回小屋。通往小屋的小山坡上，高尔夫球车动力不足，无法爬坡。车上六个人中有三个不得不下车，在佐治亚州盛夏的烈日下，用手推车上坡。
当天下午晚些时候，我们换上泳衣前往海滩。我儿子立刻问救生员，使用障碍赛之前是否需要游泳测试，因为他以前一直都认为这是必须的。但救生员告诉我们，障碍赛要到第二天下午一点才能重新开放进行清洁。而我们必须在上午11点退房。
这对孩子们来说简直是晴天霹雳，因为这是他们最期待的活动。如果我们早知道在我们入住期间它根本不开放，而且还只开放一小时，我们绝对不会买探险通行证。即使几个小时前我为父亲额外购买了一张探险通行证，也没有人告诉我们度假村的主要景点之一在我们入住期间会关闭。
更令人沮丧的是，我们根本没看到有人清理障碍赛道。救生员们就坐在上面聊天、跳水，而游客们却被告知赛道关闭了。
最终，我们一张探险通行证都没用上。我们买这些通行证就是为了体验障碍赛道。孩子们对单独划皮划艇或桨板冲浪一点兴趣都没有。我们来这里是为了享受一次全家共享的假期。
晚餐，我们决定去皮埃蒙特餐厅用餐，因为我们看了很多关于他们家烤肋排（我们最爱的菜之一）的评论，而且度假村的网站上也列出了这道菜。结果我们到了之后发现，菜单上根本没有烤肋排。我们只好改点肋眼牛排，味道确实不错，但还是有点失望。如果这家餐厅没有烤肋眼牛排，我们肯定不会多花250美元来，毕竟牛排哪里都能吃到。
不过，我们的女服务员值得表扬，她真是太棒了。她不用记笔记就记住了我们六个人的点餐，饮料还没喝完就及时续杯，服务极其周到，甚至在晚餐结束时还给孩子们准备了意式冰淇淋。她绝对是我们这次入住体验的一大亮点。
晚餐后，我丈夫问能不能换一辆高尔夫球车，因为车子有点机械故障。一开始，服务员似乎不太愿意换，因为我们第二天就要退房了。但经过一番沟通，她最终同意了。她一边查着我们的车号，一边说：“哦……你们的是35号。就是那辆坏了的。”
这句话完美地概括了我们这次的体验。
高尔夫球车的问题早已为人所知，但我们仍然被分配了一辆灯光故障、转向灯损坏、性能差、油箱不足一半的车。
卡拉威花园 (Callaway Gardens) 的确很美。环境优美，小屋也很棒。但是，美丽的景色并不能弥补我们为两晚住宿支付近 1500 美元的费用，因为我们精心策划的假期几乎每一项设施都未能达到预期，或者根本无法使用。
从预订过程中的种种混乱，到为一辆套餐中包含的高尔夫球车额外支付 200 美元，再到确认邮件遗漏了预订的重要信息，以及从未收到所需的二维码、不准确的路线指示、有缺陷的高尔夫球车，以及与预订时描述不符的探索者通行证，这一切都令人难以接受。度假村的招牌景点在我们入住期间关闭，事先却未告知，而且餐厅菜单与网站上的描述也不符，这让我们原本计划的轻松家庭度假变成了一连串的挫败。
最令人失望的是，这家度假村其实潜力巨大。度假村本身风景优美，小木屋也棒极了。但客人花近1500美元可不是为了欣赏风景，而是为了体验广告宣传的那种全方位服务。可惜的是，我们得到的并非如此。
根据我们的经历，我无法推荐卡拉威花园度假村。如果您只是想找一间环境优美、设施齐全的小木屋，那您或许会喜欢这里。但如果您是因为预订时宣传的设施、活动和套餐而选择这家度假村，我强烈建议您三思。我们离开时感觉自己花了高价，却得到了远低于预期的体验。
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