点评:We stood in line for at least 30 minutes 4 times to be turned away because our room wasn't ready. This began at 400pm and continued until 730pm. We were finally given a room and rushed to stand in line for our 8pm trolley ride that we purchased tickets in advance for the Festival of Lights. We stood in line from 745pm until 945pm. The ride took an hour and by the time we were finished everything was closed. My husband spoke to the manager who said they would give us a $50 discount for our inconvenience. The $50 was charged to our room instead of credited. The manager will not return our phone calls to correct the mistake. We will never go back to Callaway Gardens again. We spent our 25th year anniversary there 7 years ago and had a fantastic experience. I am wondering what happened to the resort management. Very disappointing.
翻译:我们排了至少 30 分钟的队,有 4 次都被拒绝了,因为我们的房间还没有准备好。这从下午 400 点开始,一直持续到晚上 730 点。我们终于得到了一个房间,然后赶紧去排队参加晚上 8 点的电车之旅,我们提前购买了灯光节的门票。我们从晚上 745 点一直排队到晚上 945 点。车程花了一个小时,当我们结束时,一切都关门了。我丈夫与经理交谈,经理说他们会给我们 50 美元的折扣,以弥补我们带来的不便。 50 美元是从我们的房间里扣除的,而不是存入我们的账户。经理不会回复我们的电话来纠正错误。我们永远不会再回到卡拉威花园。 7 年前,我们在那里度过了 25 周年纪念日,并度过了一次美妙的经历。我想知道度假村管理层发生了什么事。非常失望。