下载App
旅行
账户
Tripadvisor用户
Highly disappointing service – Poor communication and unprofessional staff.
Supreme Travel的点评
点评：Myself and family, friends recently used SUPREME Travel Ltd for airport transfers and a tour booking, and the experience was subpar from start to finish.
First, the transfer information on Expedia is inaccurate; the office is located inside the airport, not five minutes away. This caused unnecessary stress for us while carrying heavy luggage. This situation would be extremely difficult for elderly passengers, people with disabilities, or families with young children.
The tour itself (20/01/2026) was even more problematic. Our agent, Ramona, assured us of a 3:00–4:00 PM return, but once payment was collected, she became unresponsive.
On the day of the tour, the guide was unidentifiable and rude, and the coach arrived over an hour late. Despite a severe storm with heavy rain and wind—which led other companies to cancel their outings—SUPREME insisted on proceeding. When we called to request a refund due to the conditions and the delay, the staff were incredibly dismissive and rude, even blaming us for not "checking the weather." We returned to the UK unwell from the cold and exposure.
I cannot recommend this company due to their total lack of professionalism and safety considerations.
First, the transfer information on Expedia is inaccurate; the office is located inside the airport, not five minutes away. This caused unnecessary stress for us while carrying heavy luggage. This situation would be extremely difficult for elderly passengers, people with disabilities, or families with young children.
The tour itself (20/01/2026) was even more problematic. Our agent, Ramona, assured us of a 3:00–4:00 PM return, but once payment was collected, she became unresponsive.
On the day of the tour, the guide was unidentifiable and rude, and the coach arrived over an hour late. Despite a severe storm with heavy rain and wind—which led other companies to cancel their outings—SUPREME insisted on proceeding. When we called to request a refund due to the conditions and the delay, the staff were incredibly dismissive and rude, even blaming us for not "checking the weather." We returned to the UK unwell from the cold and exposure.
I cannot recommend this company due to their total lack of professionalism and safety considerations.
翻译：我和家人朋友最近通过SUPREME Travel Ltd预订了机场接送和旅游行程，但体验从头到尾都非常糟糕。
首先，Expedia上的接送信息不准确；他们的办公室位于机场内，而不是五分钟路程之外。这给我们拖着沉重的行李造成了不必要的压力。这种情况对于老年乘客、残疾人士或有幼儿的家庭来说尤其困难。
旅游行程本身（2026年1月20日）问题更多。我们的代理人Ramona向我们保证下午3点到4点之间返回，但付款后她就杳无音信了。
旅游当天，导游身份不明且态度恶劣，旅游巴士也迟到了一个多小时。尽管当时暴雨狂风肆虐，其他公司都取消了行程，SUPREME却坚持照常进行。由于天气状况恶劣和延误，我们打电话要求退款，但工作人员态度极其冷漠无礼，甚至责怪我们没有“查看天气预报”。我们因受冻和日晒而生病返回英国。
由于该公司完全缺乏专业精神和安全意识，我无法推荐他们。
首先，Expedia上的接送信息不准确；他们的办公室位于机场内，而不是五分钟路程之外。这给我们拖着沉重的行李造成了不必要的压力。这种情况对于老年乘客、残疾人士或有幼儿的家庭来说尤其困难。
旅游行程本身（2026年1月20日）问题更多。我们的代理人Ramona向我们保证下午3点到4点之间返回，但付款后她就杳无音信了。
旅游当天，导游身份不明且态度恶劣，旅游巴士也迟到了一个多小时。尽管当时暴雨狂风肆虐，其他公司都取消了行程，SUPREME却坚持照常进行。由于天气状况恶劣和延误，我们打电话要求退款，但工作人员态度极其冷漠无礼，甚至责怪我们没有“查看天气预报”。我们因受冻和日晒而生病返回英国。
由于该公司完全缺乏专业精神和安全意识，我无法推荐他们。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
