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Lukasz S
Poor organization and confusing ticket information
Stezka v oblacich的点评
点评：Unfortunately, my visit to Dolní Morava was very disappointing due to poor organization and misleading information.
I purchased tickets for 4 people, which included the chairlift up and down, the bridge, and the Sky Walk. At 11:30, we were informed that the Sky Walk was closed due to weather conditions. We were told that it was expected to reopen at 1:00 PM. However, at 1:00 PM the attraction was still closed, and we were then told it might reopen at 2:00 PM, which meant more waiting with no certainty.
The most frustrating part was the information provided by the staff member at the ticket window. She suggested that if we did not want to wait, we could file a complaint and receive a refund. This turned out to be false — our complaint was rejected, and no refund was granted.
Additionally, it is completely unacceptable that tickets are sold for attractions that are currently closed. Even worse, at the self-service ticket point at the bottom, the Sky Walk was displayed as open, which was not true, as the attraction was in fact closed at that time. This is clearly misleading for customers.
The place itself is beautiful, but the organization, communication with visitors, and handling of complaints are very poor. Considering the high prices, tourists deserve accurate information and fair treatment. Unfortunately, this was not the case during our visit.
I purchased tickets for 4 people, which included the chairlift up and down, the bridge, and the Sky Walk. At 11:30, we were informed that the Sky Walk was closed due to weather conditions. We were told that it was expected to reopen at 1:00 PM. However, at 1:00 PM the attraction was still closed, and we were then told it might reopen at 2:00 PM, which meant more waiting with no certainty.
The most frustrating part was the information provided by the staff member at the ticket window. She suggested that if we did not want to wait, we could file a complaint and receive a refund. This turned out to be false — our complaint was rejected, and no refund was granted.
Additionally, it is completely unacceptable that tickets are sold for attractions that are currently closed. Even worse, at the self-service ticket point at the bottom, the Sky Walk was displayed as open, which was not true, as the attraction was in fact closed at that time. This is clearly misleading for customers.
The place itself is beautiful, but the organization, communication with visitors, and handling of complaints are very poor. Considering the high prices, tourists deserve accurate information and fair treatment. Unfortunately, this was not the case during our visit.
翻译：很遗憾，由于组织混乱和信息误导，我的多尔尼莫拉瓦之旅非常令人失望。
我购买了四人套票，包含上下山缆车、天桥和空中步道。上午11:30，我们被告知由于天气原因，空中步道关闭。工作人员说预计下午1:00重新开放。然而，下午1:00时，空中步道仍然关闭，工作人员又说可能要到下午2:00才会重新开放，这意味着我们还要继续等待，而且没有任何确定性。
最令人沮丧的是售票窗口工作人员提供的信息。她建议如果我们不想等待，可以投诉并获得退款。结果证明这是错误的——我们的投诉被驳回，也没有获得退款。
此外，出售目前关闭的景点的门票是完全不可接受的。更糟糕的是，在山脚下的自助售票处，空中步道显示开放，但实际上当时是关闭的。这显然是在误导游客。
景点本身很美，但组织管理、与游客的沟通以及投诉处理都非常糟糕。考虑到高昂的票价，游客理应获得准确的信息和公平的待遇。遗憾的是，我们这次并没有遇到这种情况。
我购买了四人套票，包含上下山缆车、天桥和空中步道。上午11:30，我们被告知由于天气原因，空中步道关闭。工作人员说预计下午1:00重新开放。然而，下午1:00时，空中步道仍然关闭，工作人员又说可能要到下午2:00才会重新开放，这意味着我们还要继续等待，而且没有任何确定性。
最令人沮丧的是售票窗口工作人员提供的信息。她建议如果我们不想等待，可以投诉并获得退款。结果证明这是错误的——我们的投诉被驳回，也没有获得退款。
此外，出售目前关闭的景点的门票是完全不可接受的。更糟糕的是，在山脚下的自助售票处，空中步道显示开放，但实际上当时是关闭的。这显然是在误导游客。
景点本身很美，但组织管理、与游客的沟通以及投诉处理都非常糟糕。考虑到高昂的票价，游客理应获得准确的信息和公平的待遇。遗憾的是，我们这次并没有遇到这种情况。
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