下载App
资质规则
旅行
账户
Xia Y
Extremely Disappointing Experience and Terrible Refund Process!
圣地亚哥海洋世界的点评
点评：⭐ 1-Star Review – SeaWorld San Diego
Extremely Disappointing Experience and Terrible Refund Process!
My family and I visited SeaWorld San Diego on August 1, 2026, and unfortunately, it turned out to be a horrible experience. There was no electricity at the park during our visit, none of the cash registers were working, and it was hot. This completely ruined what was supposed to be a fun family day.
To make matters worse, my family waited TWO HOURS just to get inside the park! After finally getting in, we ended up leaving after spending only 1 hour and 30 minutes inside SeaWorld because of the situation. Imagine waiting longer to enter the park than the actual time you get to spend enjoying it! What was supposed to be a memorable family outing turned into a complete waste of our time and money.
After our visit, I called customer service to request a refund. The representative assured me that my refund request had been submitted and told me to wait 4 weeks for the money to be returned to my bank account.
Four weeks passed, and I received nothing. I called again and was told to wait another two weeks because refunds could take 4–6 weeks to process.
Now, over two months later, I called AGAIN, only to be told that NO REFUND REQUEST HAD EVER BEEN SUBMITTED! I was informed that they would have to submit a new request and that I would need to wait ANOTHER 4–6 weeks!
Are you kidding me?!
What makes this even more frustrating is that there was actually someone holding a refund information sign at the exit gate on the day of our visit. I even took a photo of the information as proof!
It is absolutely unacceptable that customers have to keep calling, waiting, and receiving misleading information just to get a refund for a visit that was already ruined by circumstances beyond their control.
My family spent 2 hours waiting to enter, only 1.5 hours inside the park, and now over 2 months chasing a refund! How is this acceptable?
My family had an awful experience at SeaWorld, and instead of making things right, SeaWorld has made the situation even worse with its poor customer service and lack of follow-through.
I am extremely disappointed and frustrated! After more than two months of waiting and multiple phone calls, I still have no refund and no resolution.
SeaWorld San Diego, please do better! Customers should not have to chase down their own refunds, especially when they were told the request had already been submitted.
I just want my money back without having to go through another round of excuses and waiting!
Extremely Disappointing Experience and Terrible Refund Process!
My family and I visited SeaWorld San Diego on August 1, 2026, and unfortunately, it turned out to be a horrible experience. There was no electricity at the park during our visit, none of the cash registers were working, and it was hot. This completely ruined what was supposed to be a fun family day.
To make matters worse, my family waited TWO HOURS just to get inside the park! After finally getting in, we ended up leaving after spending only 1 hour and 30 minutes inside SeaWorld because of the situation. Imagine waiting longer to enter the park than the actual time you get to spend enjoying it! What was supposed to be a memorable family outing turned into a complete waste of our time and money.
After our visit, I called customer service to request a refund. The representative assured me that my refund request had been submitted and told me to wait 4 weeks for the money to be returned to my bank account.
Four weeks passed, and I received nothing. I called again and was told to wait another two weeks because refunds could take 4–6 weeks to process.
Now, over two months later, I called AGAIN, only to be told that NO REFUND REQUEST HAD EVER BEEN SUBMITTED! I was informed that they would have to submit a new request and that I would need to wait ANOTHER 4–6 weeks!
Are you kidding me?!
What makes this even more frustrating is that there was actually someone holding a refund information sign at the exit gate on the day of our visit. I even took a photo of the information as proof!
It is absolutely unacceptable that customers have to keep calling, waiting, and receiving misleading information just to get a refund for a visit that was already ruined by circumstances beyond their control.
My family spent 2 hours waiting to enter, only 1.5 hours inside the park, and now over 2 months chasing a refund! How is this acceptable?
My family had an awful experience at SeaWorld, and instead of making things right, SeaWorld has made the situation even worse with its poor customer service and lack of follow-through.
I am extremely disappointed and frustrated! After more than two months of waiting and multiple phone calls, I still have no refund and no resolution.
SeaWorld San Diego, please do better! Customers should not have to chase down their own refunds, especially when they were told the request had already been submitted.
I just want my money back without having to go through another round of excuses and waiting!
翻译：⭐ 1星评价——圣地亚哥海洋世界
极其令人失望的体验，退款流程也糟糕至极！
2026年8月1日，我和家人前往圣地亚哥海洋世界游玩，结果却是一场灾难。当天园区内停电，所有收银机都无法使用，天气还极其炎热。这一切彻底毁掉了本该是欢乐的家庭出游日。
更糟糕的是，我们全家排了整整两个小时才得以进入园区！终于进入园区后，由于种种状况，我们在海洋世界里只待了1小时30分钟就不得不离开了。想想看，排队等候进入的时间竟然比实际在园内游玩的时间还要长！原本应该是一次难忘的家庭出游，结果却完全成了时间和金钱的浪费。
参观结束后，我打电话给客服请求退款。客服人员向我保证，我的退款申请已经提交，并让我等待4周，款项就会退回我的银行账户。
4周过去了，我什么也没收到。我再次打电话咨询，对方让我再等两周，因为退款流程通常需要4到6周时间。
如今，两个多月过去了，我再次打电话过去，结果却得知：根本就没人提交过我的退款申请！我被告知，他们必须重新提交申请，而我则需要再等4到6周！
开什么玩笑？！
更让人沮丧的是，我们去的那天，出口处居然真的有人举着关于退款信息的指示牌。我甚至还拍下了那些信息作为证据！
顾客不得不反复打电话、苦苦等待，这种情况绝对不可接受。他们收到了一些误导性的信息，结果只是为了获得一笔因不可控因素而注定失败的游玩体验的退款。
我的家人花了2个小时排队等待入园，实际上在公园里只待了1个半小时，如今已经过了2个多月，我们仍在苦苦争取退款！这种情况怎么能接受呢？
我的家人在海洋世界经历了极其糟糕的体验。然而，海洋世界非但没有采取补救措施，其糟糕的客户服务以及缺乏后续跟进的做法反而让情况变得更糟。我极其失望且沮丧！等了两个多月，打了很多电话，可我还是没有收到退款，问题也毫无进展。
圣地亚哥海洋世界，请做得更好吧！顾客不该自己去催讨退款，尤其是当他们被告知退款申请早已提交的情况下。
我只想拿回自己的钱，而不想再听一堆借口或继续等待了！
极其令人失望的体验，退款流程也糟糕至极！
2026年8月1日，我和家人前往圣地亚哥海洋世界游玩，结果却是一场灾难。当天园区内停电，所有收银机都无法使用，天气还极其炎热。这一切彻底毁掉了本该是欢乐的家庭出游日。
更糟糕的是，我们全家排了整整两个小时才得以进入园区！终于进入园区后，由于种种状况，我们在海洋世界里只待了1小时30分钟就不得不离开了。想想看，排队等候进入的时间竟然比实际在园内游玩的时间还要长！原本应该是一次难忘的家庭出游，结果却完全成了时间和金钱的浪费。
参观结束后，我打电话给客服请求退款。客服人员向我保证，我的退款申请已经提交，并让我等待4周，款项就会退回我的银行账户。
4周过去了，我什么也没收到。我再次打电话咨询，对方让我再等两周，因为退款流程通常需要4到6周时间。
如今，两个多月过去了，我再次打电话过去，结果却得知：根本就没人提交过我的退款申请！我被告知，他们必须重新提交申请，而我则需要再等4到6周！
开什么玩笑？！
更让人沮丧的是，我们去的那天，出口处居然真的有人举着关于退款信息的指示牌。我甚至还拍下了那些信息作为证据！
顾客不得不反复打电话、苦苦等待，这种情况绝对不可接受。他们收到了一些误导性的信息，结果只是为了获得一笔因不可控因素而注定失败的游玩体验的退款。
我的家人花了2个小时排队等待入园，实际上在公园里只待了1个半小时，如今已经过了2个多月，我们仍在苦苦争取退款！这种情况怎么能接受呢？
我的家人在海洋世界经历了极其糟糕的体验。然而，海洋世界非但没有采取补救措施，其糟糕的客户服务以及缺乏后续跟进的做法反而让情况变得更糟。我极其失望且沮丧！等了两个多月，打了很多电话，可我还是没有收到退款，问题也毫无进展。
圣地亚哥海洋世界，请做得更好吧！顾客不该自己去催讨退款，尤其是当他们被告知退款申请早已提交的情况下。
我只想拿回自己的钱，而不想再听一堆借口或继续等待了！
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
