Bad customer service, rude staff, dirty rooms and pools
Lava Hot Springs Inn and Spa的点评
点评:I wouldn't recommend this place to anyone! The room is dirty, even the one with a toilet/sink/jacuzzi in it, creepy and rude staff! The girl at the check-in started to argue with me the minute i said my name and wouldn't give me the room I reserved because I didn't declare my kid! ( we were 2 adults and 1 child in a king room) and she said is not allowed because of the fire hazard! But after I stood there speechless she said if I pay $30 extra was ok! The room was not worth $200/nt, very filthy and dirty carper and furniture! It used to be very nice at the hot pools, now just dirty and nasty people, they allow outside customers and turns the place into a barbecue area. There is no supervision, no customer service!
翻译:我绝对不会推荐任何人来这里!房间很脏,就连带马桶、洗手池和按摩浴缸的房间也脏兮兮的,而且员工态度恶劣,令人毛骨悚然!办理入住时,那个女孩在我刚报出名字就开始跟我争吵,因为我没申报孩子(我们两个大人带一个小孩,订的是特大床房),她竟然不肯给我预订的房间!她说因为有火灾隐患,所以不允许带孩子!我当时都懵了,说不出话来,她才说如果我额外付30美元就可以了!房间根本不值200美元一晚,床单和家具都非常脏!以前温泉池很不错,现在却脏兮兮的,到处都是讨厌的人,他们还允许外来客人进来,把温泉池变成了烧烤区。这里没有管理,也没有服务!