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0/10 - Would Not Recommend
Radio Cab的点评
点评：I arranged a 4:30 AM taxi pickup to PDX the night before — something any cab company should be able to handle, especially for a time-sensitive airport trip. Dispatch confirmed the booking twice, including again at 3:30 AM.
At 4:13 AM, the driver finally called — not to say he was on the way, but to tell me he’d be 50 minutes late. That pushed my new ETA to 5:03 AM for a 7:40 AM flight. At 5:03, there was still no cab. When I called again, the driver said, “2 minutes,” but he didn’t actually arrive until 5:10 AM — a full 40 minutes after the scheduled time. Standing outside with luggage, watching my buffer evaporate before a morning flight, was unacceptable.
The fare also turned out to be misleading. I was quoted around $180. The final fare was closer to $220 — already a 22% increase. Then their POS system gave me no option to set or decline a tip — it forced a 20% gratuity, bringing my final charge to over $260. That’s a 44% increase over the quote, with zero transparency.
The driver himself was polite and got me there safely, but the core issues are dispatch reliability, fare honesty, and a payment system that takes choice away from the customer. For airport service, those are non-negotiable.
If you need a reliable, on-time, fairly priced ride to PDX, look elsewhere. This company failed on all three counts.
At 4:13 AM, the driver finally called — not to say he was on the way, but to tell me he’d be 50 minutes late. That pushed my new ETA to 5:03 AM for a 7:40 AM flight. At 5:03, there was still no cab. When I called again, the driver said, “2 minutes,” but he didn’t actually arrive until 5:10 AM — a full 40 minutes after the scheduled time. Standing outside with luggage, watching my buffer evaporate before a morning flight, was unacceptable.
The fare also turned out to be misleading. I was quoted around $180. The final fare was closer to $220 — already a 22% increase. Then their POS system gave me no option to set or decline a tip — it forced a 20% gratuity, bringing my final charge to over $260. That’s a 44% increase over the quote, with zero transparency.
The driver himself was polite and got me there safely, but the core issues are dispatch reliability, fare honesty, and a payment system that takes choice away from the customer. For airport service, those are non-negotiable.
If you need a reliable, on-time, fairly priced ride to PDX, look elsewhere. This company failed on all three counts.
翻译：我前一天晚上订了一辆凌晨4:30去波特兰国际机场（PDX）的出租车——任何出租车公司都应该能搞定，尤其是在时间紧迫的机场接送。调度员确认了两次预订，其中一次是在凌晨3:30。
凌晨4:13，司机终于打来电话——不是说他已经在路上了，而是说他会晚点50分钟。这样一来，我7:40的航班预计到达时间就被推迟到了凌晨5:03。5:03，仍然没有出租车。我再次打电话，司机说“2分钟”，但实际上他直到5:10才到——比预定时间整整晚了40分钟。拿着行李站在外面，看着我的缓冲时间在早班飞机前消失，真是令人无法接受。
车费也具有误导性。我被报价大约180美元。最终车费接近220美元——已经涨了22%。然后他们的POS系统竟然没有给我设置或拒绝小费的选项——它强制收取20%的小费，导致我最终的费用超过了260美元。这比报价高出了44%，而且完全没有透明度。
司机本人很有礼貌，把我安全送到了目的地，但核心问题是调度可靠性、车费诚实以及剥夺了乘客选择权的支付系统。对于机场服务来说，这些都是不容商量的。
如果您需要可靠、准时、价格合理的前往波特兰国际机场 (PDX) 的车，那就另寻他处吧。这家公司在这三个方面都做得不好。
凌晨4:13，司机终于打来电话——不是说他已经在路上了，而是说他会晚点50分钟。这样一来，我7:40的航班预计到达时间就被推迟到了凌晨5:03。5:03，仍然没有出租车。我再次打电话，司机说“2分钟”，但实际上他直到5:10才到——比预定时间整整晚了40分钟。拿着行李站在外面，看着我的缓冲时间在早班飞机前消失，真是令人无法接受。
车费也具有误导性。我被报价大约180美元。最终车费接近220美元——已经涨了22%。然后他们的POS系统竟然没有给我设置或拒绝小费的选项——它强制收取20%的小费，导致我最终的费用超过了260美元。这比报价高出了44%，而且完全没有透明度。
司机本人很有礼貌，把我安全送到了目的地，但核心问题是调度可靠性、车费诚实以及剥夺了乘客选择权的支付系统。对于机场服务来说，这些都是不容商量的。
如果您需要可靠、准时、价格合理的前往波特兰国际机场 (PDX) 的车，那就另寻他处吧。这家公司在这三个方面都做得不好。
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