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_drherriman
Disembarkation - not good enough.
Stena Line (Harwich - Hook of Holland)的点评
点评：WE were on the 09:00 fro Harwich. We booked for the lounge. The service there was excellent. The "free" Wifi was rubbish, which must be known, as you can get better if you pay more.
The worst thing was he disembarkation. (we are EU residents) We realise, that it is the local authorities that decide how many staff members they use to check passports. However the ferry companies must take some responsibility in ensuring the process is reasonable. Brexit was in 2016. They have all had 10 years to prepare. We sat next to some Brits, who had a further ferry booked in Den Helder. Their last ferry went at 21:00 hrs. Their queue to get off was even worst. They had no chance of getting their other ferry. We have decided we will not be using the ferry again until such time as it is better.
The worst thing was he disembarkation. (we are EU residents) We realise, that it is the local authorities that decide how many staff members they use to check passports. However the ferry companies must take some responsibility in ensuring the process is reasonable. Brexit was in 2016. They have all had 10 years to prepare. We sat next to some Brits, who had a further ferry booked in Den Helder. Their last ferry went at 21:00 hrs. Their queue to get off was even worst. They had no chance of getting their other ferry. We have decided we will not be using the ferry again until such time as it is better.
翻译：我们乘坐的是早上9点从哈里奇出发的渡轮。我们预订了贵宾厅服务。那里的服务非常出色。不过“免费”的无线网络状况糟糕透顶，这一点大家应该都清楚——只要多花点钱就能获得更好的网络服务。
最糟糕的就是下船环节。（我们是欧盟居民）我们明白，具体安排多少工作人员来检查护照是由当地当局决定的。但渡轮公司也理应承担一定责任，确保整个流程合理顺畅。英国脱欧发生在2016年。他们都有10年的时间来做准备。我们坐在一些英国人旁边，他们还在登海尔德预订了下一班渡轮。他们要搭乘的最后一班渡轮在21点出发。他们下船时排的队甚至更长。他们根本没有机会赶上那班渡轮。我们决定，在情况改善之前不会再乘坐渡轮了。
最糟糕的就是下船环节。（我们是欧盟居民）我们明白，具体安排多少工作人员来检查护照是由当地当局决定的。但渡轮公司也理应承担一定责任，确保整个流程合理顺畅。英国脱欧发生在2016年。他们都有10年的时间来做准备。我们坐在一些英国人旁边，他们还在登海尔德预订了下一班渡轮。他们要搭乘的最后一班渡轮在21点出发。他们下船时排的队甚至更长。他们根本没有机会赶上那班渡轮。我们决定，在情况改善之前不会再乘坐渡轮了。
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