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ERIC M
Excellent Customer Service.
The Moorings的点评
点评：Excellent customer service. As you can imagine it is not easy to arrive get the briefing, walk through of the boat, make sure everything works and Fix everything before you sail away as soon as possible. They did it. We arrived late afternoon on Saturday. tons of boat all trying to get settle and ready to leave on Sunday morning. They had a late briefing on Saturday, we did the walkthrough that evening also. We identified that the generator was not starting, the water maker was not working. We were told that the technicians had gone home for the evening and that they will be back tomorrow 8am.
We thought it would delay our departure. the next day we checked with customer service and asked them about our issues. They told us they were aware of our issues and that the technician will be there shortly. Hundreds of people are supposed to be leaving that morning they probably have issues too. I wasn't even sure if we would be able to leave that day.
Technician came on and it took about an hour to fix the generator and water maker.
We left Tortola at 9:30am
Just fantastic service.
We thought it would delay our departure. the next day we checked with customer service and asked them about our issues. They told us they were aware of our issues and that the technician will be there shortly. Hundreds of people are supposed to be leaving that morning they probably have issues too. I wasn't even sure if we would be able to leave that day.
Technician came on and it took about an hour to fix the generator and water maker.
We left Tortola at 9:30am
Just fantastic service.
翻译：卓越的客户服务。可想而知，抵达后要完成所有准备工作，包括听取简报、检查船只、确保一切正常运转以及在启航前尽快修复所有问题，并非易事。但他们做到了。我们周六下午晚些时候到达。当时船上挤满了船只，大家都在忙着安顿下来，准备周日早上出发。周六晚上他们安排了一场简短的简报会，我们也进行了当晚的检查。我们发现发电机无法启动，海水淡化器也无法工作。他们告诉我们技术人员已经下班回家了，明天早上8点会回来。
我们以为这会耽误我们的出发时间。第二天，我们联系了客户服务部，询问了我们的问题。他们告诉我们他们已经了解了我们的问题，技术人员很快就会过来。那天早上应该有数百人要出发，他们可能也遇到了同样的问题。我甚至不确定我们当天是否还能出发。
技术人员来了，花了大约一个小时修好了发电机和海水淡化器。
我们早上9点半离开托尔托拉岛。
服务真是太棒了。
我们以为这会耽误我们的出发时间。第二天，我们联系了客户服务部，询问了我们的问题。他们告诉我们他们已经了解了我们的问题，技术人员很快就会过来。那天早上应该有数百人要出发，他们可能也遇到了同样的问题。我甚至不确定我们当天是否还能出发。
技术人员来了，花了大约一个小时修好了发电机和海水淡化器。
我们早上9点半离开托尔托拉岛。
服务真是太棒了。
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