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They upped the price even though we booked in advance and had a confirmation receipt
Sky Zone的点评
点评：0 out of 5. We booked in advance, paid a deposit, and even had a confirmation receipt. But when it was time to leave, they wanted us to pay more.
Instead of honoring the price that was *in writing*, and unable to explain why the price changed, they told us they had “no control over the computer.” Apparently, they don’t understand how computers work, thinking the computer somehow runs the company. They made excuses like “well you have to pay taxes,” even though that was also factored into our booking confirmation.
The bottom line was that they were trying to pull a fast one but their math wasn’t adding up. I suspect what’s happening is that their computer system, whether intentionally or unintentionally, is not programmed to honor package prices that are found online from several weeks before.
To make matters worse, their incompetent, unprofessional so-called managers, of which there were half a dozen, were all standing around watching while we discussed matters, as if it was a spectator sport. I had to shoo some of them away saying, “What are you all doing standing around watching; are you party to this discussion? No? Then why are you just standing there?” And “can we just deal with whichever you is in charge?” The response was “we’re all in charge.” I think they figured by ganging up on us with more people it was going to somehow change the *facts* of the situation, which was that they simply wanted to charge us more for no reason.
In the end, we got it down to only an extra $20, which we paid just so we can leave. But we really don’t like being lied to and cheated. They get a ZERO for dishonest business practices and unprofessional customer service.
Instead of honoring the price that was *in writing*, and unable to explain why the price changed, they told us they had “no control over the computer.” Apparently, they don’t understand how computers work, thinking the computer somehow runs the company. They made excuses like “well you have to pay taxes,” even though that was also factored into our booking confirmation.
The bottom line was that they were trying to pull a fast one but their math wasn’t adding up. I suspect what’s happening is that their computer system, whether intentionally or unintentionally, is not programmed to honor package prices that are found online from several weeks before.
To make matters worse, their incompetent, unprofessional so-called managers, of which there were half a dozen, were all standing around watching while we discussed matters, as if it was a spectator sport. I had to shoo some of them away saying, “What are you all doing standing around watching; are you party to this discussion? No? Then why are you just standing there?” And “can we just deal with whichever you is in charge?” The response was “we’re all in charge.” I think they figured by ganging up on us with more people it was going to somehow change the *facts* of the situation, which was that they simply wanted to charge us more for no reason.
In the end, we got it down to only an extra $20, which we paid just so we can leave. But we really don’t like being lied to and cheated. They get a ZERO for dishonest business practices and unprofessional customer service.
翻译：0分（满分5分）。我们提前预订，支付了押金，甚至还有确认收据。但当我们要离开时，他们希望我们多付钱。
他们没有遵守“书面”的价格，也无法解释价格变化的原因，而是告诉我们他们“无法控制计算机”。显然，他们不明白计算机是如何工作的，认为计算机以某种方式运行着公司。他们借口“好吧，你必须缴税”，尽管这也被纳入我们的预订确认中。
最重要的是，他们试图拉得更快，但他们的数学并没有加起来。我怀疑正在发生的事情是他们的计算机系统，无论是有意还是无意，都没有被编程为尊重几周前在网上找到的包裹价格。
更糟糕的是，他们无能、不专业的所谓经理，有六个，在我们讨论问题时都站在一旁观看，就好像这是一场观赏性运动一样。我不得不把他们中的一些人赶走，说道：“你们站着看做什么？你参加这个讨论吗？不？那你为什么还站在那里？” “我们可以只与你负责的人打交道吗？”得到的答复是“我们都是负责人”。我认为他们认为，通过与更多的人联合起来对付我们，这会以某种方式改变这种情况的“事实”，即他们只是想无缘无故地向我们收取更多费用。
最后，我们只多付了 20 美元，我们付了钱就可以离开了。但我们真的不喜欢被欺骗和欺骗。他们因不诚实的商业行为和不专业的客户服务而获得零分。
他们没有遵守“书面”的价格，也无法解释价格变化的原因，而是告诉我们他们“无法控制计算机”。显然，他们不明白计算机是如何工作的，认为计算机以某种方式运行着公司。他们借口“好吧，你必须缴税”，尽管这也被纳入我们的预订确认中。
最重要的是，他们试图拉得更快，但他们的数学并没有加起来。我怀疑正在发生的事情是他们的计算机系统，无论是有意还是无意，都没有被编程为尊重几周前在网上找到的包裹价格。
更糟糕的是，他们无能、不专业的所谓经理，有六个，在我们讨论问题时都站在一旁观看，就好像这是一场观赏性运动一样。我不得不把他们中的一些人赶走，说道：“你们站着看做什么？你参加这个讨论吗？不？那你为什么还站在那里？” “我们可以只与你负责的人打交道吗？”得到的答复是“我们都是负责人”。我认为他们认为，通过与更多的人联合起来对付我们，这会以某种方式改变这种情况的“事实”，即他们只是想无缘无故地向我们收取更多费用。
最后，我们只多付了 20 美元，我们付了钱就可以离开了。但我们真的不喜欢被欺骗和欺骗。他们因不诚实的商业行为和不专业的客户服务而获得零分。
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