点评:SunRail is a big huge rip off because they have no refund policy when their trains break down or never move. Basically even when you hop on at the beginning of the line and the train attendant announces to everyone "this train will not move" they feel like they DO NOT owe you the money back for the ticket you bought and already activated. Therefore the only option you have is to get in the car and leave. SunRail trains seem to have many many many mechanical issues causing delays. On this exact situation we were told that the train would not be running and the "probably what they will do is run starting at Debary" .... well if you think calling "customer service" is going to help that's a huge mistake. They literally do not care that you spent $7.50 on a round trip ticket that was never used by you and yet was activated due to them requiring tickets to be activated before sitting down. Don't worry SunRail.
翻译:SunRail简直就是个大骗局,因为如果列车发生故障或停运,他们根本不退款。基本上,即使你从始发站上车,乘务员宣布“这趟列车停运”,他们也觉得没必要退还你已购买并激活的车票费用。因此,你唯一的选择就是开车离开。SunRail的列车似乎经常出现各种机械故障,导致延误。就我们遇到的情况而言,他们告诉我们列车停运了,“可能会从Debary站开始运行”……如果你以为打电话给“客服”就能解决问题,那就大错特错了。他们根本不在乎你花了7.5美元买了一张往返车票,却因为必须激活车票而无法使用。SunRail,别担心。