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zoel729
Never again…
Treetops Activity Centre的点评
点评：came here on the off chance it would be quiet – which it was, only two other kids in. Being midweek, I expected a bit of a warm welcome… but there was no one around at all.
I spotted a sign-in book and started filling it out when a staff member came over and just said “sign it… how old?” I gave the ages, paid £14, and that was it – no greeting, no explanation, nothing. Straight in.
As soon as you walk in, you’re hit with a really fusty smell. I tried to brush it off thinking it might just be from the bouncy castles on other side.
My sister went to grab a drink while the kids played, and we looked at the menu and decided what to order. When I went up to the counter, there were three staff members all sat eating. I was told, “we’re on lunch, but I’ll take your order.” I even offered to come back as there was no sign saying they were closed, but she repeated they were on lunch - but now she was up she’d take the order.
I placed an order anyway (around £30), only to be told it wouldn’t actually be made until they’d finished their break. It was only when I sat back down that it really hit me…
I completely understand staff needing breaks – of course they do – but staggering them or at least putting a sign up would make a huge difference. What would have happened if it had suddenly got busy?
In the end, I asked for a refund and we left.
We went to Wagamama instead, spent less, had lovely food, and the customer service was exactly how it should be.
Safe to say, we won’t be returning.
I spotted a sign-in book and started filling it out when a staff member came over and just said “sign it… how old?” I gave the ages, paid £14, and that was it – no greeting, no explanation, nothing. Straight in.
As soon as you walk in, you’re hit with a really fusty smell. I tried to brush it off thinking it might just be from the bouncy castles on other side.
My sister went to grab a drink while the kids played, and we looked at the menu and decided what to order. When I went up to the counter, there were three staff members all sat eating. I was told, “we’re on lunch, but I’ll take your order.” I even offered to come back as there was no sign saying they were closed, but she repeated they were on lunch - but now she was up she’d take the order.
I placed an order anyway (around £30), only to be told it wouldn’t actually be made until they’d finished their break. It was only when I sat back down that it really hit me…
I completely understand staff needing breaks – of course they do – but staggering them or at least putting a sign up would make a huge difference. What would have happened if it had suddenly got busy?
In the end, I asked for a refund and we left.
We went to Wagamama instead, spent less, had lovely food, and the customer service was exactly how it should be.
Safe to say, we won’t be returning.
翻译：我抱着试试看的心态来的，想着也许会比较安静——结果确实如此，只有另外两个孩子在里面。因为是周中，我原本以为会受到一些热情接待……结果周围一个人都没有。
我看到一本签到簿，正要填写的时候，一个工作人员走过来，只问了一句“签一下……多大了？”我报上了年龄，付了14英镑，然后就结束了——没有问候，没有解释，什么都没有。直接就进去了。
一进门，一股很重的霉味扑面而来。我试着拂去身上的灰尘，心想可能是隔壁充气城堡散发出来的。
孩子们玩耍的时候，我妹妹去拿饮料，我们看了看菜单，决定点什么。我走到柜台前，发现三个工作人员都坐在那里吃饭。她们告诉我：“我们正在午休，但我可以帮您点餐。”我甚至提出可以晚点再来，因为没有告示说他们关门了，但她还是重复说她们在午休——不过既然她站起来了，就帮您点餐。
我还是下了单（大约30英镑），结果被告知要等他们休息结束后才能开始做。直到我坐下后才真正意识到……
我完全理解员工需要休息——当然需要——但错开他们的休息时间，或者至少贴个告示，效果会好得多。如果突然忙起来怎么办？
最后，我要求退款，然后我们就离开了。
我们去了Wagamama，花的钱更少，食物很美味，而且服务也无可挑剔。
可以肯定地说，我们不会再去了。
我看到一本签到簿，正要填写的时候，一个工作人员走过来，只问了一句“签一下……多大了？”我报上了年龄，付了14英镑，然后就结束了——没有问候，没有解释，什么都没有。直接就进去了。
一进门，一股很重的霉味扑面而来。我试着拂去身上的灰尘，心想可能是隔壁充气城堡散发出来的。
孩子们玩耍的时候，我妹妹去拿饮料，我们看了看菜单，决定点什么。我走到柜台前，发现三个工作人员都坐在那里吃饭。她们告诉我：“我们正在午休，但我可以帮您点餐。”我甚至提出可以晚点再来，因为没有告示说他们关门了，但她还是重复说她们在午休——不过既然她站起来了，就帮您点餐。
我还是下了单（大约30英镑），结果被告知要等他们休息结束后才能开始做。直到我坐下后才真正意识到……
我完全理解员工需要休息——当然需要——但错开他们的休息时间，或者至少贴个告示，效果会好得多。如果突然忙起来怎么办？
最后，我要求退款，然后我们就离开了。
我们去了Wagamama，花的钱更少，食物很美味，而且服务也无可挑剔。
可以肯定地说，我们不会再去了。
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