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Matthew F
Sleeping lifeguards - mold and $40 lockers
海洋世界水上乐园的点评
点评：isited on 28th October as a family of seven. This was our first visit in six years, and unfortunately the experience fell far below expectations. We’ve visited Discovery Cove and SeaWorld on this trip and both were excellent, so we were surprised by the decline here.
Issues began immediately at the entrance. Our tickets stated that parking was included, yet we were told this was not the case and charged $38. Inside the park, we were shocked to find lockers priced at $27 for a tiny unit that barely held a pair of shoes, and $40 for a second locker. For a family, this quickly becomes unreasonable.
The park itself was quiet, which was fine, but the standards of safety and cleanliness were not. While on the lazy river, we encountered a lifeguard asleep on duty. We had to wake him ourselves and then inform other staff. This was extremely concerning, especially in a water‑based environment.
At the end of the day, things didn’t improve. The shower area had no shower gel, with every dispenser completely empty. The curtains and walls showed visible mold, and several fittings were loose or damaged. It felt neglected and poorly maintained.
Overall, this visit was disappointing and far below the standard we expected, especially compared to other parks in the same group. We hope management addresses these issues, as the park has potential but currently does not justify the cost or the reputation it once had.
Added pictures of mold and loose fittings.
Issues began immediately at the entrance. Our tickets stated that parking was included, yet we were told this was not the case and charged $38. Inside the park, we were shocked to find lockers priced at $27 for a tiny unit that barely held a pair of shoes, and $40 for a second locker. For a family, this quickly becomes unreasonable.
The park itself was quiet, which was fine, but the standards of safety and cleanliness were not. While on the lazy river, we encountered a lifeguard asleep on duty. We had to wake him ourselves and then inform other staff. This was extremely concerning, especially in a water‑based environment.
At the end of the day, things didn’t improve. The shower area had no shower gel, with every dispenser completely empty. The curtains and walls showed visible mold, and several fittings were loose or damaged. It felt neglected and poorly maintained.
Overall, this visit was disappointing and far below the standard we expected, especially compared to other parks in the same group. We hope management addresses these issues, as the park has potential but currently does not justify the cost or the reputation it once had.
Added pictures of mold and loose fittings.
翻译：我们一家七口于10月28日到访。这是六年来我们的首次到访，可惜这次体验远远没有达到预期。此行我们还去了探索湾和海洋世界，这两个地方都棒极了，因此这里服务的退步让我们颇感意外。
问题从入口处就开始了。我们的门票上写明停车费已包含在内，但却被告知并非如此，我们因此被收取了38美元的停车费。进入园区后……我们惊讶地发现，那些只能勉强容纳一双鞋的小储物柜竟然要27美元，第二个储物柜则需40美元。对于一个家庭来说，这样的价格实在难以接受。
公园本身很安静，这倒还好，但安全与清洁标准却令人堪忧。在乘坐漂流河项目时，我们发现一名救生员正在执勤时睡着了。我们不得不亲自把他叫醒，随后又通知了其他工作人员。这种情况极其令人担忧，尤其是在一个水上娱乐场所。
一天结束时……情况并没有改善。淋浴区没有任何沐浴露，所有的分配器都空空如也。浴帘和墙壁上有明显的霉斑，好几处设施也松动或损坏了。整个区域给人一种疏于打理、维护不力的印象。
总的来说，这次入住体验令人失望，远未达到我们的预期标准，尤其是与同集团的其他公园相比。我们希望管理方能着手解决这些问题。这座公园其实很有潜力，但目前还配不上其定价以及曾经享有的声誉。添加了霉菌和松动部件的图片。
问题从入口处就开始了。我们的门票上写明停车费已包含在内，但却被告知并非如此，我们因此被收取了38美元的停车费。进入园区后……我们惊讶地发现，那些只能勉强容纳一双鞋的小储物柜竟然要27美元，第二个储物柜则需40美元。对于一个家庭来说，这样的价格实在难以接受。
公园本身很安静，这倒还好，但安全与清洁标准却令人堪忧。在乘坐漂流河项目时，我们发现一名救生员正在执勤时睡着了。我们不得不亲自把他叫醒，随后又通知了其他工作人员。这种情况极其令人担忧，尤其是在一个水上娱乐场所。
一天结束时……情况并没有改善。淋浴区没有任何沐浴露，所有的分配器都空空如也。浴帘和墙壁上有明显的霉斑，好几处设施也松动或损坏了。整个区域给人一种疏于打理、维护不力的印象。
总的来说，这次入住体验令人失望，远未达到我们的预期标准，尤其是与同集团的其他公园相比。我们希望管理方能着手解决这些问题。这座公园其实很有潜力，但目前还配不上其定价以及曾经享有的声誉。添加了霉菌和松动部件的图片。
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