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simba327
Cabana not worth the $$
海洋世界水上乐园的点评
点评：We rented a cabana at Aquatica Orlando expecting the premium experience that is advertised. Unfortunately, it was one of the worst service experiences we’ve had at any theme or water park.
We paid approximately $500 for the cabana and received virtually no attendant service throughout the day. One of the main reasons for renting a cabana is the convenience and service, but we spent much of the day trying to track down help ourselves.
The biggest issue was food service. We placed an order and waited over two hours for it to arrive. During that time, we contacted Guest Services and were told we would receive a call from the first available representative. More than 30 minutes later, they called and told us we needed to go to Guest Services in the park.
When the food finally arrived after more than two hours, it was cold and soggy. By that point, a significant portion of our day had been spent waiting and trying to resolve issues rather than enjoying the park.
What was most disappointing was the response. Rather than addressing the problem directly, we were initially directed to fill out a comment card.
I understand that delays can happen, but this was a moderately busy day, not an unusually crowded holiday weekend. For the amount charged, the level of service was completely unacceptable. After wasting roughly three hours dealing with this abysmal service, we were offered only a 30% refund and meal vouchers. At that point, it was closer to dinner time than lunch.
Aquatica itself is a beautiful park with great attractions, but based on our experience, I would strongly recommend thinking twice before spending the extra money on a cabana. The premium price did not come close to delivering a premium experience.
We paid approximately $500 for the cabana and received virtually no attendant service throughout the day. One of the main reasons for renting a cabana is the convenience and service, but we spent much of the day trying to track down help ourselves.
The biggest issue was food service. We placed an order and waited over two hours for it to arrive. During that time, we contacted Guest Services and were told we would receive a call from the first available representative. More than 30 minutes later, they called and told us we needed to go to Guest Services in the park.
When the food finally arrived after more than two hours, it was cold and soggy. By that point, a significant portion of our day had been spent waiting and trying to resolve issues rather than enjoying the park.
What was most disappointing was the response. Rather than addressing the problem directly, we were initially directed to fill out a comment card.
I understand that delays can happen, but this was a moderately busy day, not an unusually crowded holiday weekend. For the amount charged, the level of service was completely unacceptable. After wasting roughly three hours dealing with this abysmal service, we were offered only a 30% refund and meal vouchers. At that point, it was closer to dinner time than lunch.
Aquatica itself is a beautiful park with great attractions, but based on our experience, I would strongly recommend thinking twice before spending the extra money on a cabana. The premium price did not come close to delivering a premium experience.
翻译：我们在奥兰多水上乐园租了一个小屋，原本期待能享受到广告宣传的优质体验。然而，这却是我们去过的所有主题乐园和水上乐园中服务最差的一次。
我们花了大约 500 美元租了一个小屋，却几乎一整天都没得到任何服务。租小屋的主要原因之一就是为了方便和享受服务，但我们却花了大半天时间自己寻找帮助。
最大的问题是餐饮服务。我们点了餐，等了两个多小时才送到。期间，我们联系了游客服务中心，他们说会尽快安排工作人员联系我们。结果半个多小时后，他们打电话来说我们需要去乐园里的游客服务中心。
两个多小时后，食物终于送到了，但已经凉透了，而且软塌塌的。到那时，我们一天的大部分时间都浪费在了等待和解决问题上，而不是享受乐园的乐趣。
最令人失望的是他们的回应。工作人员并没有直接解决问题，而是让我们填写意见卡。
我理解可能会出现延误，但那天只是中等繁忙的一天，并非人满为患的假日周末。就收费而言，这样的服务水平完全无法接受。我们浪费了大约三个小时来应对这种糟糕的服务，最终只得到了30%的退款和餐券。那时已经接近晚餐时间，而不是午餐时间了。
水上乐园本身是一个美丽的公园，有很多很棒的游乐设施，但根据我们的经历，我强烈建议大家在额外花钱租用小屋之前三思。高昂的价格并没有带来相应的优质体验。
我们花了大约 500 美元租了一个小屋，却几乎一整天都没得到任何服务。租小屋的主要原因之一就是为了方便和享受服务，但我们却花了大半天时间自己寻找帮助。
最大的问题是餐饮服务。我们点了餐，等了两个多小时才送到。期间，我们联系了游客服务中心，他们说会尽快安排工作人员联系我们。结果半个多小时后，他们打电话来说我们需要去乐园里的游客服务中心。
两个多小时后，食物终于送到了，但已经凉透了，而且软塌塌的。到那时，我们一天的大部分时间都浪费在了等待和解决问题上，而不是享受乐园的乐趣。
最令人失望的是他们的回应。工作人员并没有直接解决问题，而是让我们填写意见卡。
我理解可能会出现延误，但那天只是中等繁忙的一天，并非人满为患的假日周末。就收费而言，这样的服务水平完全无法接受。我们浪费了大约三个小时来应对这种糟糕的服务，最终只得到了30%的退款和餐券。那时已经接近晚餐时间，而不是午餐时间了。
水上乐园本身是一个美丽的公园，有很多很棒的游乐设施，但根据我们的经历，我强烈建议大家在额外花钱租用小屋之前三思。高昂的价格并没有带来相应的优质体验。
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