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MrsBall1****
Appalling customer service
Olden Adventure的点评
点评：I had contacted Olden Adventures regarding booking 2 trips with them. As I have mobility issues, I needed to make sure that the excursions offered were within my remit.
The first was an open top bus tour. With a glacier view, this was no issue and we really enjoyed this trip.
Later that day we headed to Loen Skylift I had been told that there was no accessibility allowances and I would just have to stand in the queue. I was rather apprehensive but made the decision that this could be a ‘once in a lifetime’ experience.
Sadly we spent 2 & 1/2 hours stood in a queue to get up the Skylift. There was no shade and it was a hot day ( obviously you can’t control the weather) Once we reached the summit the queue down was ludicrous!!
We had no time at the summit and spent another 90 mins queuing.
There was also dangerous queuing on stairs. I did almost faint due to exhaustion.
Thankfully we were not the only passsengers from our cruise ship Iona to be stranded on Tuesday 14th July.
Our ship was due to sail at 4:30pm
We were in such a state of panic
A fellow passenger had contacted your company and a message was relayed that a fleet of buses would be waiting to take us back to the ship.
When we finally reached the bottom there were no coaches!!!
I approached one of your representatives who was very rude, dismissive and actually shouted in my face. His name was Odd ( see photo)
I am appalled to be treated in this way especially as the customer.
A customer with mobility needs who had contacted you via email.
Your representative thought it was funny that I was so distressed
This experience completely wrecked my day and indeed my evening plans.
I have already sent an email but not yet received a response.
I WOULD like a response to my complaint
The first was an open top bus tour. With a glacier view, this was no issue and we really enjoyed this trip.
Later that day we headed to Loen Skylift I had been told that there was no accessibility allowances and I would just have to stand in the queue. I was rather apprehensive but made the decision that this could be a ‘once in a lifetime’ experience.
Sadly we spent 2 & 1/2 hours stood in a queue to get up the Skylift. There was no shade and it was a hot day ( obviously you can’t control the weather) Once we reached the summit the queue down was ludicrous!!
We had no time at the summit and spent another 90 mins queuing.
There was also dangerous queuing on stairs. I did almost faint due to exhaustion.
Thankfully we were not the only passsengers from our cruise ship Iona to be stranded on Tuesday 14th July.
Our ship was due to sail at 4:30pm
We were in such a state of panic
A fellow passenger had contacted your company and a message was relayed that a fleet of buses would be waiting to take us back to the ship.
When we finally reached the bottom there were no coaches!!!
I approached one of your representatives who was very rude, dismissive and actually shouted in my face. His name was Odd ( see photo)
I am appalled to be treated in this way especially as the customer.
A customer with mobility needs who had contacted you via email.
Your representative thought it was funny that I was so distressed
This experience completely wrecked my day and indeed my evening plans.
I have already sent an email but not yet received a response.
I WOULD like a response to my complaint
翻译：我曾联系Olden Adventures，想预订两次旅行。由于我有行动不便的问题，因此必须确保所提供的旅游项目适合我参加。
第一次是乘坐敞篷巴士游览。沿途可以欣赏到冰川景观，这对我来说毫无问题，我们非常享受这次旅行。
当天晚些时候，我们前往Loen Skylift。有人告诉我那里没有为行动不便者提供的便利设施，我只能乖乖排队等候。我原本有些担心，但还是决定：这或许是一生中仅有一次的体验。
可惜的是，我们花了两个半小时排队才登上Skylift。当时没有遮阴处，天气又很热（显然天气是无法控制的）。等我们抵达山顶后，下山的队伍更是长得离谱！！
我们在山顶上根本没时间停留，又排了90分钟的队。
在楼梯上排队的情况也相当危险。我因为筋疲力尽差点晕倒。值得庆幸的是，7月14日星期二，我们并非伊欧娜号游轮上唯一滞留的乘客。
我们的游轮原定于下午4点半启航。
当时我们惊慌失措、不知所措。
有一位乘客联系了贵公司，随后我们得到通知：会有一队巴士等候着把我们送回游轮上。
可当我们终于到达楼下时，却根本没有巴士！！
我找到贵公司的一位代表，他态度极其粗鲁、漠不关心，甚至当着我的面大喊大叫。他叫奥德（见照片）。
作为顾客，受到这样的对待让我深感震惊。我是一位行动不便的顾客，曾通过电子邮件联系过你们。
你们的代表却觉得我如此痛苦的样子很好笑。
这次经历彻底毁了我的这一天，甚至影响了我晚上的计划。
我已经发了邮件，但至今仍未收到回复。我希望能收到对我的投诉的回应。
第一次是乘坐敞篷巴士游览。沿途可以欣赏到冰川景观，这对我来说毫无问题，我们非常享受这次旅行。
当天晚些时候，我们前往Loen Skylift。有人告诉我那里没有为行动不便者提供的便利设施，我只能乖乖排队等候。我原本有些担心，但还是决定：这或许是一生中仅有一次的体验。
可惜的是，我们花了两个半小时排队才登上Skylift。当时没有遮阴处，天气又很热（显然天气是无法控制的）。等我们抵达山顶后，下山的队伍更是长得离谱！！
我们在山顶上根本没时间停留，又排了90分钟的队。
在楼梯上排队的情况也相当危险。我因为筋疲力尽差点晕倒。值得庆幸的是，7月14日星期二，我们并非伊欧娜号游轮上唯一滞留的乘客。
我们的游轮原定于下午4点半启航。
当时我们惊慌失措、不知所措。
有一位乘客联系了贵公司，随后我们得到通知：会有一队巴士等候着把我们送回游轮上。
可当我们终于到达楼下时，却根本没有巴士！！
我找到贵公司的一位代表，他态度极其粗鲁、漠不关心，甚至当着我的面大喊大叫。他叫奥德（见照片）。
作为顾客，受到这样的对待让我深感震惊。我是一位行动不便的顾客，曾通过电子邮件联系过你们。
你们的代表却觉得我如此痛苦的样子很好笑。
这次经历彻底毁了我的这一天，甚至影响了我晚上的计划。
我已经发了邮件，但至今仍未收到回复。我希望能收到对我的投诉的回应。
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