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Atrocious
Rottnest Island Pedal and Flipper的点评
点评：I rarely write reviews but add this as a warning to others wishing to use this service. I would use the services offered by the ferry companies in future.
The organisation of collecting and returning the bikes and snorkelling equipment to this company was abysmal. It was as if the company decided 'How can we make this experience as disorganised as possible?'
The location for pick-up was easy to find. Upon arriving at the site we were greeted by horrendous queues, despite pre-ordering our equipment. We did have a separate line for pre-orders vs walk-ins; however, each queue was filtered in to one massive group of chaos and confusion. It took about an hour for every person in the building to filter through two staff who were checking the barcodes on the bikes (which were uncomfortable).
The staff were most unhelpful when asked a question, preferring to bark responses most rudely. My husband asked where the straps were located that we had been advised were at the exit. A staff member briefly gestured to some old bicycle inner tubes and snapped 'over there'. Overall it had the feel of a very amateur setup, with poor flow in terms of customers moving through the process. Expect about an hour for pick up.
The organisation of collecting and returning the bikes and snorkelling equipment to this company was abysmal. It was as if the company decided 'How can we make this experience as disorganised as possible?'
The location for pick-up was easy to find. Upon arriving at the site we were greeted by horrendous queues, despite pre-ordering our equipment. We did have a separate line for pre-orders vs walk-ins; however, each queue was filtered in to one massive group of chaos and confusion. It took about an hour for every person in the building to filter through two staff who were checking the barcodes on the bikes (which were uncomfortable).
The staff were most unhelpful when asked a question, preferring to bark responses most rudely. My husband asked where the straps were located that we had been advised were at the exit. A staff member briefly gestured to some old bicycle inner tubes and snapped 'over there'. Overall it had the feel of a very amateur setup, with poor flow in terms of customers moving through the process. Expect about an hour for pick up.
翻译：我很少写评论，但这次要写，是为了提醒其他想使用这项服务的人。以后我还是会选择渡轮公司提供的服务。
这家公司自行车和浮潜装备的取还流程简直糟糕透顶。感觉他们好像在想“我们怎么才能把整个体验搞得一团糟？”
取货地点很容易找到。尽管我们提前预订了装备，但到达后却发现排起了长龙。虽然预订者和现场购买者有单独的队伍，但两条队伍最终都汇聚成一片混乱。大楼里的每个人花了大约一个小时才通过两名工作人员的检查（检查自行车上的条形码很不舒服）。
工作人员态度极其恶劣，问问题时只会粗鲁地吼叫。我丈夫问我们之前被告知在出口处的绑带在哪里。一名工作人员指了指一些旧自行车内胎，随即说道“在那边”。整体感觉非常业余，顾客办理手续的流程也很混乱。预计取货时间大约需要一个小时。
这家公司自行车和浮潜装备的取还流程简直糟糕透顶。感觉他们好像在想“我们怎么才能把整个体验搞得一团糟？”
取货地点很容易找到。尽管我们提前预订了装备，但到达后却发现排起了长龙。虽然预订者和现场购买者有单独的队伍，但两条队伍最终都汇聚成一片混乱。大楼里的每个人花了大约一个小时才通过两名工作人员的检查（检查自行车上的条形码很不舒服）。
工作人员态度极其恶劣，问问题时只会粗鲁地吼叫。我丈夫问我们之前被告知在出口处的绑带在哪里。一名工作人员指了指一些旧自行车内胎，随即说道“在那边”。整体感觉非常业余，顾客办理手续的流程也很混乱。预计取货时间大约需要一个小时。
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