点评:Extremely poor service at Departure Bay. We had a reservation booked six months prior for our trans Canadian trip, not knowing what size our upcoming car carrier was going to be. The BC Ferries reservation website has a car with carrier icon for “oversized vehicles” so we assumed this was the correct choice. We sailed from Vancouver (Horseshoe Bay) to Nanaimo two weeks prior with a quick change and refund at the entry booth to a regular sized car based on their measurements at the booth. We had no problems with this reservation for a fully booked sailing. We showed up two weeks later in Departure Bay and were refused entry onto our reserved sailing because we were not the correct height on our reservation. It did not matter that two weeks prior that this was completely a non issue and that we had a car carrier. There was no warning that this was going to happen based on our prior Horseshoe Bay experience. Our reservation was canceled with no recourse by the gate agent and we were placed in the standby lines. Instead of being and hour and a half early to our 3:55 pm reservation we instead had to wait seven hours in addition for the 10:45pm departure. When speaking to the manger he was completely unhelpful and frankly didn't seem to care at all. In our future travels we will make it a priority to never use BC Ferries again. This was the worst customer experience we encountered on our two month journey by a long shot.
翻译:出发湾的服务极差。我们在六个月前预订了跨加拿大旅行的预订,但不知道我们即将推出的汽车运输船的尺寸。 BC Ferries 预订网站上有一辆带有“超大车辆”承运商图标的汽车,因此我们认为这是正确的选择。两周前,我们从温哥华(马蹄湾)航行到纳奈莫,根据在展位上的尺寸,在入口处快速更换和退款为普通尺寸的汽车。对于订满的航行,我们的预订没有任何问题。两周后,我们出现在出发湾,但被拒绝进入我们预订的航行,因为我们的高度不正确。两周前这完全不是问题,而且我们有一辆汽车运输车,但这并不重要。根据我们之前在马蹄湾的经验,没有任何警告表明这种情况将会发生。我们的预订被取消,登机口工作人员没有追索权,我们被安排在等候队伍中。我们没有比下午 3:55 提前一个半小时预订,而是不得不另外等待 7 个小时才能等到晚上 10:45 出发。当与经理交谈时,他完全没有帮助,坦率地说似乎根本不在乎。在我们未来的旅行中,我们将优先考虑不再使用 BC Ferries。这是我们在两个月的旅程中遇到的最糟糕的客户体验。