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Liz M
Not happy with our last visit and won't be returning
Spa at Hoar Cross Hall的点评
点评：I have been visiting Hoar Cross for over 20 years and in spite of them 'upgrading' the experience has been horribly downgraded.
We were allocated breakfast and dinner times that didn't suit at all, when I tried to contact them for days before no one came back to me. The reception staff were trying to be helpful but couldn't do much.
The spa was far too busy, the area for guests to shower and change on the day of departure (the only day we could use the spa, which has been downgraded as you used to be able to use it on day of arrival and departure) was very poor. Tiny showers, no clean towels. It felt more like a local authority gym than a very expensive spa hotel.
Drinks were very expensive and on a number of occasions we had to get the bill rectified when the wrong items were put on ours (always more money, never less!)
I won't visit again any time soon. It's really sad as it seems like a lot of reviewers are saying the same and I remember Hoar Cross when it really was quite magnificent.
We were allocated breakfast and dinner times that didn't suit at all, when I tried to contact them for days before no one came back to me. The reception staff were trying to be helpful but couldn't do much.
The spa was far too busy, the area for guests to shower and change on the day of departure (the only day we could use the spa, which has been downgraded as you used to be able to use it on day of arrival and departure) was very poor. Tiny showers, no clean towels. It felt more like a local authority gym than a very expensive spa hotel.
Drinks were very expensive and on a number of occasions we had to get the bill rectified when the wrong items were put on ours (always more money, never less!)
I won't visit again any time soon. It's really sad as it seems like a lot of reviewers are saying the same and I remember Hoar Cross when it really was quite magnificent.
翻译：我来霍尔克罗斯酒店已经超过20年了，尽管他们声称进行了“升级”，但体验却急剧下降。
我们被安排的早餐和晚餐时间完全不合适，我联系酒店好几天都没人回复。前台工作人员虽然尽力帮忙，但也无能为力。
水疗中心人太多了，客人退房当天（我们只能在当天使用水疗中心，而且水疗中心的服务也比以前差了，以前入住和退房当天都可以使用）的淋浴和更衣区非常糟糕。淋浴间很小，也没有干净的毛巾。感觉更像是地方政府的健身房，而不是一家高档水疗酒店。
饮料非常贵，而且有好几次账单都出错，我们不得不要求他们纠正（总是多收钱，从来没有少收过！）。
我近期不会再来这里了。真是令人难过，因为很多评论家似乎都这么说，而我还记得霍尔十字路口以前真的很壮观。
我们被安排的早餐和晚餐时间完全不合适，我联系酒店好几天都没人回复。前台工作人员虽然尽力帮忙，但也无能为力。
水疗中心人太多了，客人退房当天（我们只能在当天使用水疗中心，而且水疗中心的服务也比以前差了，以前入住和退房当天都可以使用）的淋浴和更衣区非常糟糕。淋浴间很小，也没有干净的毛巾。感觉更像是地方政府的健身房，而不是一家高档水疗酒店。
饮料非常贵，而且有好几次账单都出错，我们不得不要求他们纠正（总是多收钱，从来没有少收过！）。
我近期不会再来这里了。真是令人难过，因为很多评论家似乎都这么说，而我还记得霍尔十字路口以前真的很壮观。
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