点评:Kotara - Poor experience for a gold class cinema and almost laughable when you compare what is advertised for what is delivered. The staff are incredibly rude and lacking basic hospitality and customer service skills. The food was disgusting and inedible - I see why the food is served in the dark! My "gold class" seat was torn and the air conditioner was so cold I wish I had taken a blanket with me! So disappointing when someone bothers to buy you a gold class gift package and it is such a bad experience - Event Cinema Kotara you really need to clean up your act, train your staff in basic customer service and serve some decent fresh food as you advertise. I will return to Hoytts next time I want a good cinema experience -Event you are trading on the myth that you offer something special ....which you definitely do not.
翻译:科塔拉影院——所谓的“金级影院”体验糟糕透顶,与宣传的完全不符,简直令人啼笑皆非。员工态度极其恶劣,缺乏基本的待客之道和服务意识。食物难以下咽,简直无法下咽——难怪食物要在黑暗中供应!我的“金级”座椅破损不堪,空调冷得我真后悔没带毯子!有人费心买了金级礼包,结果却是如此糟糕的体验,真是令人失望。科塔拉Event影院,你们真的需要好好整顿一下,培训一下员工的基本服务,并且像你们宣传的那样提供像样的新鲜食物。下次想看电影,我肯定会去Hoytts影院。Event影院,你们只是在兜售自己提供的所谓“特别服务”……而你们根本没有。