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Typhoon Texas Waterpark的点评
点评：Extremely disappointed with how our family’s experience was handled. We purchased tickets for Family Night at Typhoon Texas Katy on Friday, September 4, which was scheduled to begin at 5:00 PM. We rearranged our work schedules, left work extremely early, picked the kids up early, and drove a significant distance to attend.
We arrived at approximately 4:45 PM, and the parking lot was completely empty. We called Customer Service and were actually told that the park was still open. We waited until shortly after 5:00 PM, when an employee finally came out and told us the park was closed, Family Night would not be happening, and the staff was only there cleaning and preparing food for the next day.
There was no cancellation notice on the website, no email, no text message, no phone call, and not even a sign posted at the park. Customers should not be allowed to purchase tickets and make plans for an advertised event only to arrive and discover that it has been canceled without notification.
I am requesting a FULL REFUND to my original method of payment, not a credit or tickets for another date. I have also contacted the company directly regarding my refund.
The lack of communication and the fact that Customer Service incorrectly told us the park was open after we had already arrived made the situation even more frustrating. Unfortunately, after this experience, our family will not be returning.
We arrived at approximately 4:45 PM, and the parking lot was completely empty. We called Customer Service and were actually told that the park was still open. We waited until shortly after 5:00 PM, when an employee finally came out and told us the park was closed, Family Night would not be happening, and the staff was only there cleaning and preparing food for the next day.
There was no cancellation notice on the website, no email, no text message, no phone call, and not even a sign posted at the park. Customers should not be allowed to purchase tickets and make plans for an advertised event only to arrive and discover that it has been canceled without notification.
I am requesting a FULL REFUND to my original method of payment, not a credit or tickets for another date. I have also contacted the company directly regarding my refund.
The lack of communication and the fact that Customer Service incorrectly told us the park was open after we had already arrived made the situation even more frustrating. Unfortunately, after this experience, our family will not be returning.
翻译：对于我们一家的经历被如此处理，我们感到极其失望。我们在9月4日星期五购买了参加“家庭之夜”活动的门票，活动原定于下午5点开始。我们重新安排了工作时间表，提前下班，早早接上孩子们，然后驱车长途赶去参加活动。
我们在下午4点45分左右抵达，此时停车场空无一人。我们拨打电话给客服，对方居然告诉我们公园仍然开放。我们一直等到下午5点刚过，这时终于有一名工作人员出来告诉我们：公园已经关闭，“家庭之夜”活动也不会举办了，工作人员只是在那里打扫卫生并为第二天准备食物。
网站上没有任何取消通知，也没有电子邮件、短信或电话告知，甚至连公园门口都没有张贴任何告示。不应允许顾客购买门票并为某场宣传过的活动做计划，结果到了现场后才发现活动未经通知便被取消了。
我要求将款项全额退还至我原本的支付渠道，而不是以代金券或其他日期的门票作为补偿。我也已就退款事宜直接联系了该公司。沟通的缺失，以及我们在抵达后客服却错误地告知我们公园仍然开放这一事实，让情况变得更加令人沮丧。很遗憾，经历了这次经历后，我们全家都不会再光顾了。
我们在下午4点45分左右抵达，此时停车场空无一人。我们拨打电话给客服，对方居然告诉我们公园仍然开放。我们一直等到下午5点刚过，这时终于有一名工作人员出来告诉我们：公园已经关闭，“家庭之夜”活动也不会举办了，工作人员只是在那里打扫卫生并为第二天准备食物。
网站上没有任何取消通知，也没有电子邮件、短信或电话告知，甚至连公园门口都没有张贴任何告示。不应允许顾客购买门票并为某场宣传过的活动做计划，结果到了现场后才发现活动未经通知便被取消了。
我要求将款项全额退还至我原本的支付渠道，而不是以代金券或其他日期的门票作为补偿。我也已就退款事宜直接联系了该公司。沟通的缺失，以及我们在抵达后客服却错误地告知我们公园仍然开放这一事实，让情况变得更加令人沮丧。很遗憾，经历了这次经历后，我们全家都不会再光顾了。
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