点评:If I could give 0 stars I would. I’m 46 years old and this is my first time leaving a review that’s how awful my first (and last) experience with Lolli & Pops inside the St. Mathew’s Mall in Louisville Ky. I can’t remember the name of the only employee in there so I’ll just say I was in there July 18th 2023 near closing time…My daughter and I travel from eastern Ky sometimes to visit the Louisville Zoo. We always have fun at this mall too but it closes at 8pm so on this day as we were making our way to the exit we saw Lolli & Pops, I checked my phone, Ive worked my whole life I wouldn’t go in and shop anywhere right at closing time but it was 7:43 (unless an iPhone 13 and a iPhone 10 are wrong,) I figured 17 min was more than enough time in a candy store because what we wanted wouldn’t take 2-3 minutes tops.
So we walk in and there’s a young girl behind the counter messing with the safe, and I kindly ask “can we buy some macaroons?” I swear to all reading this it was eerie the way she slowly turned her head and glared at me.. not saying a word and without blinking she just stared at me, lol. It was insane.
When I asked a second time “can we buy a couple macaroons real quick?” she got visibly angry and I was seriously confused as to why? I was extremely uncomfortable. & wishing I’d never even passed by this place. The store was open, the doors were open, the sign said OPEN- closing at 8. We had money to spend on the overpriced sweets and it would only take 2-3min’s tops. So wtf was her problem? It couldn’t be because they closed in 17 minutes? That’s ridiculous. So I didn’t understand why she was so hostile.
Then for the third time I asked my question a different way I said “you have 17 minutes till closing so can we buy something real quick?” and without missing a beat she sarcastically & loudly squealed back at me (while mocking my accent) “YEAH! SURE THING! AFTER ALL I HAVE 17 MINUTES!” I just about lost it.. but I was here with my kid.
While this was going on a nice looking older gentleman walked in on his phone with someone explaining to him which Candy they needed him to pick up, it was a simple bag of one specific kind, no big deal, right? Wrong! She openly sighed and glared at all 3 of us with a look of disgust on her face, I actually thought her head was gonna explode when he walked in and asked her “do you have a bag Mam?” (to scoop the candy in) and she squealed back at him “SIR IF YOU’LL JUST LOOK AROUND THEY’RE ALL OVER THE STORE!” Embarrassed he quietly replied “ok.” He was actually only asking her because almost all the bag holders were empty! Then it was time to pay- we bought 2 Macarons (they only had 4 flavors available,) also MAYBE a handful of chocolate covered cashews (weighed out in a bag) and a 1 Rock Candy Sucker… $35. LOL whatever.. I would have paid double to get the hell out of there.
I don’t and won’t advise anyone to ever go there. That’s Lolli & Pop in St Mathew’s Mall Louisville unless they want to be made to feel uncomfortable, unwelcome, disrespected, and made fun of.
Great mall- avoid this store. Horrible employee & customer service.
翻译:如果我能给 0 星我会的。我今年 46 岁,这是我第一次发表评论,这是我第一次(也是最后一次)在肯塔基州路易斯维尔圣马修购物中心内的 Lolli & Pops 经历的糟糕经历。我不记得唯一员工的名字了所以我只能说我是在 2023 年 7 月 18 日接近关门时间时在那里的……我和我的女儿有时从肯塔基州东部出发去参观路易斯维尔动物园。我们也总是在这个购物中心玩得很开心,但是它晚上 8 点关门,所以这一天,当我们走向出口时,我们看到了 Lolli & Pops,我检查了我的手机,我工作了一辈子,我不会进去购物任何地方都在关门时间,但时间是 7:43(除非 iPhone 13 和 iPhone 10 是错误的),我认为在糖果店呆 17 分钟就足够了,因为我们想要的东西最多不需要 2-3 分钟。
所以我们走进去,柜台后面有一个年轻女孩在弄乱保险箱,我好心地问“我们可以买一些杏仁饼吗?”我向所有读到这篇文章的人发誓,她慢慢转过头瞪着我的方式很奇怪……她一言不发,也不眨眼,只是盯着我,哈哈。这太疯狂了。
当我第二次问“我们能很快买几个杏仁饼吗?”她明显生气了,我很困惑为什么?我感到非常不舒服。 &希望我从来没有经过这个地方。商店开门了,门也开着,牌子上写着“开门”——8点关门。我们有钱买那些价格过高的糖果,而且只需要2-3分钟就可以买到。那么她的问题到底是什么呢?不会是因为17分钟就关门了吧?这是荒谬的。所以我不明白她为什么这么有敌意。
然后我第三次用不同的方式问我的问题,我说:“距离打烊还有 17 分钟,我们可以快速买点东西吗?”她毫不犹豫地讽刺地大声向我尖叫(同时嘲笑我的口音)“是啊!当然可以!毕竟我还有 17 分钟!”我差点失去了它……但我和我的孩子在一起。
正当这一切发生的时候,一位相貌英俊的老绅士拿着手机走进来,有人向他解释他们需要他去拿哪种糖果,那只是一个特定类型的简单袋子,没什么大不了的,对吧?错误的!她公开地叹了口气,一脸厌恶地瞪着我们三个人,当他走进来问她“妈妈,你有包吗?”时,我真的以为她的头要爆炸了。 (把糖果舀进去)她对他尖叫道:“先生,你看看周围,商店里到处都是!”他不好意思地低声回答:“好吧。”他其实只是问她,因为几乎所有的袋子架都是空的!然后是时候付钱了——我们买了 2 个马卡龙(他们只有 4 种口味),也许还有一把巧克力腰果(在袋子里称重)和 1 个冰糖吸盘……35 美元。哈哈,无论如何……我愿意付双倍的钱才能离开那里。
我不会也不会建议任何人去那里。那就是路易斯维尔圣马修购物中心的 Lolli & Pop,除非他们想让自己感到不舒服、不受欢迎、不尊重和被嘲笑。
很棒的购物中心——避开这家商店。糟糕的员工和客户服务。