下载App
资质规则
旅行
账户
The Pink Bull I
Amazing Festival, Terrible Treatment at the Entrance
Tomorrowland Belgium的点评
点评：Tomorrowland is an incredible festival, but our experience entering the festival on Sunday left us extremely disappointed.
My family traveled from the United States and spent approximately €7,000 on our Tomorrowland weekend. On the evening of Calvin Harris’ performance, we arrived at the designated Kiss & Ride location around 9:00 p.m. We then relied on the official shuttle included with our U-Travel package. Unfortunately, the shuttle did not depart until approximately 9:30 p.m., and after arriving there was still a 15-minute walk to the entrance.
By the time we reached the gate (approximately 9:45 p.m.), we were informed that entry was no longer permitted after 9:00 p.m.
I understand that rules must be enforced. My disappointment is not with the admission policy itself, but with how we were treated.
Rather than showing empathy or professionalism, several members of the security staff were dismissive and patronizing. We were repeatedly told that we had “checked a box” during registration, while our concerns were brushed aside. As we stood there visibly upset after traveling thousands of miles and investing so much in this trip, several staff members appeared to laugh among themselves. When I asked to speak with a manager, the response was no better. The manager did not address the behavior of his staff or attempt to de-escalate the situation. As we were leaving, after I said I intended to share my experience online, one security staff member replied, “It’s a date.”
Because the next included shuttle back to our hotel was not until 1:30 a.m., we had to spend another €80 on a taxi home after already paying €80 to get there.
Tomorrowland is known for promoting unity, respect, and community. Unfortunately, that was not the experience we had at the entrance that evening. I have submitted a formal complaint to Tomorrowland and hope the organization reviews this incident so future guests are treated with greater professionalism and respect.
My family traveled from the United States and spent approximately €7,000 on our Tomorrowland weekend. On the evening of Calvin Harris’ performance, we arrived at the designated Kiss & Ride location around 9:00 p.m. We then relied on the official shuttle included with our U-Travel package. Unfortunately, the shuttle did not depart until approximately 9:30 p.m., and after arriving there was still a 15-minute walk to the entrance.
By the time we reached the gate (approximately 9:45 p.m.), we were informed that entry was no longer permitted after 9:00 p.m.
I understand that rules must be enforced. My disappointment is not with the admission policy itself, but with how we were treated.
Rather than showing empathy or professionalism, several members of the security staff were dismissive and patronizing. We were repeatedly told that we had “checked a box” during registration, while our concerns were brushed aside. As we stood there visibly upset after traveling thousands of miles and investing so much in this trip, several staff members appeared to laugh among themselves. When I asked to speak with a manager, the response was no better. The manager did not address the behavior of his staff or attempt to de-escalate the situation. As we were leaving, after I said I intended to share my experience online, one security staff member replied, “It’s a date.”
Because the next included shuttle back to our hotel was not until 1:30 a.m., we had to spend another €80 on a taxi home after already paying €80 to get there.
Tomorrowland is known for promoting unity, respect, and community. Unfortunately, that was not the experience we had at the entrance that evening. I have submitted a formal complaint to Tomorrowland and hope the organization reviews this incident so future guests are treated with greater professionalism and respect.
翻译：明日世界音乐节是一场很棒的盛会，但我们在周日进入音乐节现场的经历却让我们极为失望。
我们一家人从美国远道而来，为参加这次音乐节花费了约7,000欧元。在卡尔文·哈里斯演出的当晚，我们于9点左右抵达指定的接驳点。随后我们乘坐了U-Travel套餐中包含的官方接驳巴士。可惜的是，那辆巴士直到晚上9点半左右才出发。到达后，我们还需步行15分钟才能到达入口处。
当我们抵达大门时（大约晚上9点45分），却被告知晚上9点之后不再允许入内。
我明白规则必须得到执行。我的失望并非源于入场政策本身，而是源于我们受到的对待方式。
几位安保人员既没有表现出同理心，也毫无专业素养，态度轻蔑且居高临下。我们屡次被告知，我们在注册时已经“勾选了相关选项”，而我们的担忧则被置之不理。我们千里迢迢赶来，为这次旅行投入了大量时间与金钱，站在那里时显然心情不佳，这时几名工作人员却似乎在窃笑。当我要求与经理面谈时，得到的回应也好不到哪里去。这位经理既没有对员工的行为加以纠正，也没有试图缓和局面。就在我们准备离开时……在我表示打算在网上分享自己的经历后，一名安保人员回应道：“那说定了。”
由于下一班送我们回酒店的接驳车要等到凌晨1点半才来，我们不得不再花80欧元打车回家——而之前来时我们已经支付了80欧元的车费。
Tomorrowland以倡导团结、尊重与社群精神而闻名。可惜，那天晚上我们在入口处的经历却并非如此。我已经向Tomorrowland提交了正式投诉，希望主办方能对这一事件予以重视，从而确保今后的参与者能够得到更加专业且尊重的对待。
我们一家人从美国远道而来，为参加这次音乐节花费了约7,000欧元。在卡尔文·哈里斯演出的当晚，我们于9点左右抵达指定的接驳点。随后我们乘坐了U-Travel套餐中包含的官方接驳巴士。可惜的是，那辆巴士直到晚上9点半左右才出发。到达后，我们还需步行15分钟才能到达入口处。
当我们抵达大门时（大约晚上9点45分），却被告知晚上9点之后不再允许入内。
我明白规则必须得到执行。我的失望并非源于入场政策本身，而是源于我们受到的对待方式。
几位安保人员既没有表现出同理心，也毫无专业素养，态度轻蔑且居高临下。我们屡次被告知，我们在注册时已经“勾选了相关选项”，而我们的担忧则被置之不理。我们千里迢迢赶来，为这次旅行投入了大量时间与金钱，站在那里时显然心情不佳，这时几名工作人员却似乎在窃笑。当我要求与经理面谈时，得到的回应也好不到哪里去。这位经理既没有对员工的行为加以纠正，也没有试图缓和局面。就在我们准备离开时……在我表示打算在网上分享自己的经历后，一名安保人员回应道：“那说定了。”
由于下一班送我们回酒店的接驳车要等到凌晨1点半才来，我们不得不再花80欧元打车回家——而之前来时我们已经支付了80欧元的车费。
Tomorrowland以倡导团结、尊重与社群精神而闻名。可惜，那天晚上我们在入口处的经历却并非如此。我已经向Tomorrowland提交了正式投诉，希望主办方能对这一事件予以重视，从而确保今后的参与者能够得到更加专业且尊重的对待。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
