点评:Absolutely abominable experience today when I stopped in, having gone an hour out of my way after seeing one of their billboards yesterday while traveling north on a business trip. When I walked in, a woman with a clipboard greeted me, informing me that "this is a private party" and asked me to leave. When I mentioned that I'd come from some distance and that I only wanted to buy popcorn (for friends watching a football game tomorrow) she had me wait around. She was much too busy explaining that if the new arrivals to the party spent over $50, they were eligible to enter some contest or other gimmick. The place looked and smelled like a tourist trap overloaded with souvenirs, shelves filled with many gifty/crafty items. Very little floor space devoted to popcorn! Eventually another woman named Amber came over and told me to leave, this was their policy as it was a private party. What kind of party and who gives one in order to entice one's guests to spend money? Eventually I left empty handed, recognizing this was not the sort of place I wanted to patronize. I encourage you to pop your own corn or go elsewhere. Working in the travel industry, this was ruder service than you'd receive in New York.....and Westfield is a such a very small, no nothing town in Central Wisconsin! What happened to the nature of an apology, maybe even offering to make an exception, or in the least, apologizing and making some overture with a coupon or voucher as an incentive to return another time? These folks need some serious retraining and soul searching to understand how to cultivate business relationships, develop and retain customers who feel good about coming through their door. Unbelievable!
翻译:今天当我停下来时绝对可恶的经历,昨天在出差向北旅行时看到他们的一个广告牌后走了一个小时。当我走进去时,一个拿着写字板的女人向我打招呼,告诉我“这是一个私人聚会”并让我离开。当我提到我是从很远的地方来的并且我只想买爆米花(给明天看足球比赛的朋友)时,她让我在附近等着。她忙着解释如果新来的派对花费超过 50 美元,他们就有资格参加一些比赛或其他噱头。这个地方看起来和闻起来都像是一个旅游陷阱,里面堆满了纪念品,架子上摆满了许多礼品/工艺品。用于爆米花的占地面积非常小!最终另一个叫安布尔的女人过来告诉我离开,这是他们的政策,因为这是一个私人聚会。开什么样的party,谁开的,是为了引诱客人花钱?最终我空手而归,意识到这不是我想光顾的地方。我鼓励你爆自己的玉米或去其他地方。在旅游业工作,这比你在纽约得到的服务更粗鲁……而韦斯特菲尔德是威斯康星州中部一个非常小、一无所有的小镇!道歉的性质发生了什么变化,甚至可能提出破例,或者至少,道歉并用优惠券或代金券做出一些示好,作为下次再来的激励?这些人需要一些认真的再培训和自我反省,以了解如何培养业务关系、发展和留住对进门感到满意的客户。难以置信!