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Horrible customer service and scam
Tripadvisor用户
Horrible customer service and scam
KFC的点评
点评：Missing product, claimed.
Waited an extra 12 minutes as some products I ordered ran out. It wasn't a big deal, but then I found out that one product was missing when I got back home.
After I called the store 4 times, the manager answered and denied what I ordered. I assured him what I ordered. He rechecked and said he remembered that it was 3, instead of 4. I confirmed again with the receipt. He disagreed. He said "Shxx!" after he found out I claimed. He asked, "Are you the one who claimed just before?"
He apologised and said that he could see the product was left and he would give it to me if I came back to the store.
I kindly requested a refund of the missing product, and that I would write a claim note and a review with the receipt. He said he would send a coupon of the missing product.
I am still waiting!
Without a receipt, I highly doubt they would apologise for their mistake.
I hope KFC educate the employees not only in food handling but customer service.
Waited an extra 12 minutes as some products I ordered ran out. It wasn't a big deal, but then I found out that one product was missing when I got back home.
After I called the store 4 times, the manager answered and denied what I ordered. I assured him what I ordered. He rechecked and said he remembered that it was 3, instead of 4. I confirmed again with the receipt. He disagreed. He said "Shxx!" after he found out I claimed. He asked, "Are you the one who claimed just before?"
He apologised and said that he could see the product was left and he would give it to me if I came back to the store.
I kindly requested a refund of the missing product, and that I would write a claim note and a review with the receipt. He said he would send a coupon of the missing product.
I am still waiting!
Without a receipt, I highly doubt they would apologise for their mistake.
I hope KFC educate the employees not only in food handling but customer service.
翻译：商品丢失，已索赔。
由于我订购的一些商品缺货，我多等了12分钟。这没什么大不了的，但回家后我发现少了一件商品。
我给店里打了4次电话，经理接了电话，否认了我订购的商品。我向他确认了商品。他重新核对了一下，说他记得是3件，而不是4件。我再次用收据确认，但他不同意。他发现我索赔后，说了句“该死！”。他问：“你就是刚才索赔的那个人吗？”
他道了歉，说他看到商品还剩下，如果我再来店里，他会给我。
我好心地要求退款，并附上收据写一份索赔单和评论。他说他会寄一张丢失商品的优惠券。
我还在等！
没有收据，我非常怀疑他们会为他们的错误道歉。
我希望肯德基不仅要对员工进行食品处理方面的培训，还要对员工进行客户服务方面的培训。
由于我订购的一些商品缺货，我多等了12分钟。这没什么大不了的，但回家后我发现少了一件商品。
我给店里打了4次电话，经理接了电话，否认了我订购的商品。我向他确认了商品。他重新核对了一下，说他记得是3件，而不是4件。我再次用收据确认，但他不同意。他发现我索赔后，说了句“该死！”。他问：“你就是刚才索赔的那个人吗？”
他道了歉，说他看到商品还剩下，如果我再来店里，他会给我。
我好心地要求退款，并附上收据写一份索赔单和评论。他说他会寄一张丢失商品的优惠券。
我还在等！
没有收据，我非常怀疑他们会为他们的错误道歉。
我希望肯德基不仅要对员工进行食品处理方面的培训，还要对员工进行客户服务方面的培训。
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