下载App
资质规则
旅行
账户
Mirela C
Horrible Stay - No AC
103 Alpine Hotel的点评
点评：I am really unsure what justification people have when leaving 5 star reviews for this hotel.
Where do I begin.. firstly, none of the hotel rooms have air conditioning! In the 21st century, I shouldn’t even need to consider whether or not a hotel has AC because it usually comes as standard. After arguing with the hotel manager over their claims that the hotel had AC, I now see that they’ve finally amended their mistake on Booking.com. To not even be able to provide fans upon request in the summer and tell me to instead leave my balcony door open and enjoy the mountain air is laughable (we were right above the restaurant and could hear every conversation until gone 11pm). Our room at 1am was showing as 28 degrees - I’ll leave it at that.
Breakfast service is nonexistent. No plates left for guests to grab at the buffet table, no cups or glasses, food not regularly replenished. The waiters are kind but a bit clueless and only really speak Bulgarian - I’m not sure how you’d communicate with them otherwise.
The SPA is absolutely tiny - the hotel’s bragging point, yet we didn’t even wish to try it because of how small it was.
The rooms are nothing but average but it is a 3* hotel, so you can’t expect more.
After our complaints about the AC and unbearable room temperature, they agreed to move us to one of their other hotels (103 Degrees), at an extra charge, where we had the worst food poisoning of our lives but I’ll leave that for another review! Aggressive hotel managers, lack of accountability and unwillingness to compensate their guests as a result of the hotel’s blatant lies in what they do and don’t offer is just unheard of in most other civilised countries!
The only good thing about this hotel is its proximity to the Seven Rila Lakes (5-10min drive).
Where do I begin.. firstly, none of the hotel rooms have air conditioning! In the 21st century, I shouldn’t even need to consider whether or not a hotel has AC because it usually comes as standard. After arguing with the hotel manager over their claims that the hotel had AC, I now see that they’ve finally amended their mistake on Booking.com. To not even be able to provide fans upon request in the summer and tell me to instead leave my balcony door open and enjoy the mountain air is laughable (we were right above the restaurant and could hear every conversation until gone 11pm). Our room at 1am was showing as 28 degrees - I’ll leave it at that.
Breakfast service is nonexistent. No plates left for guests to grab at the buffet table, no cups or glasses, food not regularly replenished. The waiters are kind but a bit clueless and only really speak Bulgarian - I’m not sure how you’d communicate with them otherwise.
The SPA is absolutely tiny - the hotel’s bragging point, yet we didn’t even wish to try it because of how small it was.
The rooms are nothing but average but it is a 3* hotel, so you can’t expect more.
After our complaints about the AC and unbearable room temperature, they agreed to move us to one of their other hotels (103 Degrees), at an extra charge, where we had the worst food poisoning of our lives but I’ll leave that for another review! Aggressive hotel managers, lack of accountability and unwillingness to compensate their guests as a result of the hotel’s blatant lies in what they do and don’t offer is just unheard of in most other civilised countries!
The only good thing about this hotel is its proximity to the Seven Rila Lakes (5-10min drive).
翻译：我真的不确定人们给这家酒店留下 5 星评价的理由是什么。
我该从哪里开始呢？首先，酒店的所有房间都没有空调！在 21 世纪，我甚至不需要考虑酒店是否有空调，因为它通常是标准配置。在与酒店经理争论他们声称酒店有空调之后，我现在看到他们终于在 Booking.com 上纠正了他们的错误。夏天甚至不能应要求提供风扇，而是告诉我把阳台门打开，享受山间空气，这太可笑了（我们正好在餐厅上面，直到晚上 11 点都能听到每句谈话）。凌晨 1 点，我们的房间显示温度为 28 度 - 我就不多说了。
没有早餐服务。自助餐桌上没有盘子供客人拿，没有杯子或玻璃杯，食物没有定期补充。服务员很友善，但有点无知，只会说保加利亚语 - 我不知道你如何与他们沟通。
SPA 非常小 - 这是这家酒店的亮点，但我们甚至不想尝试，因为它太小了。
房间很普通，但这是一家 3 星级酒店，所以你不能期待更多。
在我们抱怨空调和难以忍受的房间温度后，他们同意将我们转移到他们的另一家酒店（103 Degrees），但需要额外收费，在那里我们发生了有生以来最严重的食物中毒，但我将留到下次评论时再说！酒店经理咄咄逼人，缺乏责任感，不愿意赔偿客人，因为酒店公然撒谎，不提供他们提供的服务，这在大多数其他文明国家是闻所未闻的！
这家酒店唯一的好处是它靠近七里拉湖（开车 5-10 分钟）。
我该从哪里开始呢？首先，酒店的所有房间都没有空调！在 21 世纪，我甚至不需要考虑酒店是否有空调，因为它通常是标准配置。在与酒店经理争论他们声称酒店有空调之后，我现在看到他们终于在 Booking.com 上纠正了他们的错误。夏天甚至不能应要求提供风扇，而是告诉我把阳台门打开，享受山间空气，这太可笑了（我们正好在餐厅上面，直到晚上 11 点都能听到每句谈话）。凌晨 1 点，我们的房间显示温度为 28 度 - 我就不多说了。
没有早餐服务。自助餐桌上没有盘子供客人拿，没有杯子或玻璃杯，食物没有定期补充。服务员很友善，但有点无知，只会说保加利亚语 - 我不知道你如何与他们沟通。
SPA 非常小 - 这是这家酒店的亮点，但我们甚至不想尝试，因为它太小了。
房间很普通，但这是一家 3 星级酒店，所以你不能期待更多。
在我们抱怨空调和难以忍受的房间温度后，他们同意将我们转移到他们的另一家酒店（103 Degrees），但需要额外收费，在那里我们发生了有生以来最严重的食物中毒，但我将留到下次评论时再说！酒店经理咄咄逼人，缺乏责任感，不愿意赔偿客人，因为酒店公然撒谎，不提供他们提供的服务，这在大多数其他文明国家是闻所未闻的！
这家酒店唯一的好处是它靠近七里拉湖（开车 5-10 分钟）。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
