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The worst! Took 2.5 hours for the food to arrive
Edith s
The worst! Took 2.5 hours for the food to arrive
Kabesera Café的点评
点评：We arrived a little past 7 PM on a Saturday night, expecting a lively crowd. The view was stunning, and the sound of a live saxophone added charm to the ambience. Things started off well with our coffee, and we were informed there would be a one-hour wait for food—understandable on a weekend.
But that’s where everything began to fall apart.
An hour passed with no update, so we followed up. We were told the food would be served shortly. Another hour went by—still nothing. At the two-hour mark, we checked again. This time, we were informed that the fried chicken we ordered was sold out. Why did it take two hours to find that out?
Eventually, the bulalo arrived. For P699, we got a bowl with only two small pieces of beef and an overly salty broth—not worth the price or the wait. Other tables were complaining too, having waited just as long without receiving their food.
To their credit, the staff apologized and offered a fruit platter as consolation. Still, we had to wait an additional 15 minutes just to get a refund for the canceled item.
This was hands down one of the worst dining experiences we've had. The service team was doing their best, but the kitchen and management need serious attention. If Kabesera wants to keep customers coming back, they must address these operational failures immediately.
Until then, we won’t be returning—and we can’t recommend it to others either.
But that’s where everything began to fall apart.
An hour passed with no update, so we followed up. We were told the food would be served shortly. Another hour went by—still nothing. At the two-hour mark, we checked again. This time, we were informed that the fried chicken we ordered was sold out. Why did it take two hours to find that out?
Eventually, the bulalo arrived. For P699, we got a bowl with only two small pieces of beef and an overly salty broth—not worth the price or the wait. Other tables were complaining too, having waited just as long without receiving their food.
To their credit, the staff apologized and offered a fruit platter as consolation. Still, we had to wait an additional 15 minutes just to get a refund for the canceled item.
This was hands down one of the worst dining experiences we've had. The service team was doing their best, but the kitchen and management need serious attention. If Kabesera wants to keep customers coming back, they must address these operational failures immediately.
Until then, we won’t be returning—and we can’t recommend it to others either.
翻译：我们周六晚上七点多到，以为会很热闹。景色美极了，现场萨克斯风的演奏更增添了氛围的魅力。喝咖啡的时候，一切开始顺利，然后被告知要等一个小时才能上菜——周末这种事可以理解。
但就在这时，一切都开始变得糟糕。
一个小时过去了，没有任何消息，于是我们继续询问。他们告诉我们菜很快就会上桌。又过了一个小时——仍然没有消息。两个小时后，我们又再次询问。这次，我们被告知点的炸鸡卖完了。为什么要等两个小时才知道呢？
终于，烤牛肉汤（bulalo）上桌了。我们花了699比索，点了一碗，里面只有两小块牛肉和过咸的汤底——既不值这个价，也不值这个等待的时间。其他桌的客人也在抱怨，他们等了同样久也没上菜。
值得称赞的是，工作人员道了歉，并送了水果拼盘安慰我们。尽管如此，我们还是不得不多等了15分钟才拿到取消订单的退款。
这绝对是我们经历过的最糟糕的用餐体验之一。服务团队已经尽力了，但厨房和管理层确实需要认真关注。如果Kabesera想留住顾客，就必须立即解决这些运营失误。
在那之前，我们不会再来——也不会推荐给其他人。
但就在这时，一切都开始变得糟糕。
一个小时过去了，没有任何消息，于是我们继续询问。他们告诉我们菜很快就会上桌。又过了一个小时——仍然没有消息。两个小时后，我们又再次询问。这次，我们被告知点的炸鸡卖完了。为什么要等两个小时才知道呢？
终于，烤牛肉汤（bulalo）上桌了。我们花了699比索，点了一碗，里面只有两小块牛肉和过咸的汤底——既不值这个价，也不值这个等待的时间。其他桌的客人也在抱怨，他们等了同样久也没上菜。
值得称赞的是，工作人员道了歉，并送了水果拼盘安慰我们。尽管如此，我们还是不得不多等了15分钟才拿到取消订单的退款。
这绝对是我们经历过的最糟糕的用餐体验之一。服务团队已经尽力了，但厨房和管理层确实需要认真关注。如果Kabesera想留住顾客，就必须立即解决这些运营失误。
在那之前，我们不会再来——也不会推荐给其他人。
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