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No return..
Lauren T
No return..
Crofters Pantry的点评
点评：After visiting the Crofters Pantry for the last 4 years it soon became mine and my partners ‘favourite cafe ever!’ Being caravan owners close by we would eat here on a regular basis and advertised the cafe to our guests. We visited last summer and quickly noticed it was under new management, we didn’t mind as things still seemed the same and the menu was similar. Overall, it wasn’t great but we thought maybe it’s teething problems and that was understandable in any establishment.
We decided to visit again this weekend and after being told the place was in fact under new management and had been for a number of months the service again was shocking!!
We ordered breakfast, as we waited the staff seemed to all be flustered and it was chaos! Not one meal got delivered to the correct table the first time around, the staff were wandering from table to table searching to find the tiny table numbers that lay flat on each table so had no clue where they was going!!
As we waited, we saw 2 separate customers return with takeaway orders which were incorrect or had missing items. Our food was served a good 40 minutes after ordering, toast that accompanied the breakfast was left on the table 12 minutes before the breakfast came so was freezing when the rest arrived! We did ask for fresh toast to be made and it was. Overall the food again wasn’t necessary piping hot, something the old owners excelled in as every meal looked fresh and was presented well and piping hot. The staff member identified I think that we wasn’t happy, she said she was the owner and excused it by explaining that she had a different chef working as her usual chef booked a holiday to which she rolled her eyes! Not great customer service from the owner in my opinion. At this point we left and unfortunately won’t be returning and will no longer promote to holiday makers.
I would be grateful if anybody knows where the previous owners have ventured too if they have stayed local or managing another cafe in the area etc?
We decided to visit again this weekend and after being told the place was in fact under new management and had been for a number of months the service again was shocking!!
We ordered breakfast, as we waited the staff seemed to all be flustered and it was chaos! Not one meal got delivered to the correct table the first time around, the staff were wandering from table to table searching to find the tiny table numbers that lay flat on each table so had no clue where they was going!!
As we waited, we saw 2 separate customers return with takeaway orders which were incorrect or had missing items. Our food was served a good 40 minutes after ordering, toast that accompanied the breakfast was left on the table 12 minutes before the breakfast came so was freezing when the rest arrived! We did ask for fresh toast to be made and it was. Overall the food again wasn’t necessary piping hot, something the old owners excelled in as every meal looked fresh and was presented well and piping hot. The staff member identified I think that we wasn’t happy, she said she was the owner and excused it by explaining that she had a different chef working as her usual chef booked a holiday to which she rolled her eyes! Not great customer service from the owner in my opinion. At this point we left and unfortunately won’t be returning and will no longer promote to holiday makers.
I would be grateful if anybody knows where the previous owners have ventured too if they have stayed local or managing another cafe in the area etc?
翻译：在过去的 4 年里，我和伙伴们经常光顾 Crofters Pantry，这里很快就成了我和伙伴们“最喜欢的咖啡馆！”作为附近的房车主，我们经常在这里吃饭，并向我们的客人宣传这家咖啡馆。去年夏天我们去过那里，很快发现它换了管理层，但我们并不介意，因为一切看起来都一样，菜单也差不多。总的来说，它不是很好，但我们认为这可能是初期问题，这在任何一家机构都是可以理解的。
我们决定这个周末再去一次，在被告知这家店实际上换了管理层，而且已经换了几个月后，这里的服务再次令人震惊！！
我们点了早餐，在等待的时候，工作人员似乎都很慌乱，一片混乱！第一次送餐时，没有一顿饭送到正确的桌子上，工作人员在桌子间徘徊，寻找平放在每张桌子上的小桌号，所以不知道它们要送到哪里！！
在我们等待的时候，我们看到 2 个不同的顾客带着不正确或缺少物品的外卖订单回来了。我们点餐后 40 分钟才上菜，早餐的吐司在早餐上桌前 12 分钟就放在桌上了，所以当其他食物上来时，它们都冻僵了！我们确实要求烤新鲜的吐司，他们也烤好了。总的来说，食物也没有必要滚烫，这是老店主擅长的，因为每顿饭看起来都很新鲜，而且摆盘精美，热气腾腾。工作人员指出，我认为我们不满意，她说她是店主，并解释说她换了一位厨师，因为她原来的厨师预订了假期，她翻了个白眼！在我看来，店主的客户服务不是很好。到现在为止，我们离开了，很遗憾不会再回来，也不会再向度假者宣传。
如果有人知道以前的店主在哪里，如果他们住在当地，或者在该地区经营另一家咖啡馆等，我将不胜感激。
我们决定这个周末再去一次，在被告知这家店实际上换了管理层，而且已经换了几个月后，这里的服务再次令人震惊！！
我们点了早餐，在等待的时候，工作人员似乎都很慌乱，一片混乱！第一次送餐时，没有一顿饭送到正确的桌子上，工作人员在桌子间徘徊，寻找平放在每张桌子上的小桌号，所以不知道它们要送到哪里！！
在我们等待的时候，我们看到 2 个不同的顾客带着不正确或缺少物品的外卖订单回来了。我们点餐后 40 分钟才上菜，早餐的吐司在早餐上桌前 12 分钟就放在桌上了，所以当其他食物上来时，它们都冻僵了！我们确实要求烤新鲜的吐司，他们也烤好了。总的来说，食物也没有必要滚烫，这是老店主擅长的，因为每顿饭看起来都很新鲜，而且摆盘精美，热气腾腾。工作人员指出，我认为我们不满意，她说她是店主，并解释说她换了一位厨师，因为她原来的厨师预订了假期，她翻了个白眼！在我看来，店主的客户服务不是很好。到现在为止，我们离开了，很遗憾不会再回来，也不会再向度假者宣传。
如果有人知道以前的店主在哪里，如果他们住在当地，或者在该地区经营另一家咖啡馆等，我将不胜感激。
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