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Staff great! Horrible guests.
Mount St. Louis Moonstone的点评
点评：I’ve been coming to Mount St. Louis Moonstone since I was a kid. I loved it here and so now I bring my own kids. It used to be quieter and safer than Blue but I know that doesn’t bring in the money. Pre-Covid it was great especially since they were little and just starting out as preschoolers … people were courteous and I didn’t need to guard them by sandwiching them between my husband and myself to protect them from people speeding down the hill ( like some other Ontario resorts). Previous seasons, I would rate MSLM 5 stars hands-down because they really invest in state-of-the -art snowmaking and lifts. People are moved quickly and lines aren’t too terrible.
Recently, we’ve noticed a shift. People “reserve” tables and seating with bags. Chairs are for people not bags. With the 8-person lift over on the Moonstone side, people just can’t get it right. Can’t count, can’t organize themselves, it just isn’t working. They need someone ‘in’ the line to organize. Direct people. Whatever. I’m fine with some miscalculations. What really got me was this lady who came from behind and pushed her way through my kids. When I saw this I tried to hold her back and tell her that wasn’t acceptable. I pointed that the line was behind us. She KEPT pushing, then lifted her ski to get by and hit my friend’s kid in the back with her ski. Our kids are only 7. You don’t do that. No one stopped her. When she got through the gate, she kept pushing her way to the front. By the time we found an attendant, she was already boarding the lift. Unbelievable!
On the same day, a kid threw his pop bottle away on the top of the hill, chuckled and skied away. I took it back to him after chasing him down and he said that “everyone does that”. Well that wasn’t ok, littering is not ok. Told him to find a recycling/garbage can.
Same day, on our last run some teenagers decided that it would be ok to move the barriers to skip the line in front of us. There were a good 20 groups behind us on the Huter. My friends spoke up and reported them to the attendant there who then spoke with the teens.
While we love the hill, it is no longer the family-oriented place we once loved. The staff are wonderful, but the clients need to learn some common courtesy.
Recently, we’ve noticed a shift. People “reserve” tables and seating with bags. Chairs are for people not bags. With the 8-person lift over on the Moonstone side, people just can’t get it right. Can’t count, can’t organize themselves, it just isn’t working. They need someone ‘in’ the line to organize. Direct people. Whatever. I’m fine with some miscalculations. What really got me was this lady who came from behind and pushed her way through my kids. When I saw this I tried to hold her back and tell her that wasn’t acceptable. I pointed that the line was behind us. She KEPT pushing, then lifted her ski to get by and hit my friend’s kid in the back with her ski. Our kids are only 7. You don’t do that. No one stopped her. When she got through the gate, she kept pushing her way to the front. By the time we found an attendant, she was already boarding the lift. Unbelievable!
On the same day, a kid threw his pop bottle away on the top of the hill, chuckled and skied away. I took it back to him after chasing him down and he said that “everyone does that”. Well that wasn’t ok, littering is not ok. Told him to find a recycling/garbage can.
Same day, on our last run some teenagers decided that it would be ok to move the barriers to skip the line in front of us. There were a good 20 groups behind us on the Huter. My friends spoke up and reported them to the attendant there who then spoke with the teens.
While we love the hill, it is no longer the family-oriented place we once loved. The staff are wonderful, but the clients need to learn some common courtesy.
翻译：我从小就来圣路易斯山月光石。我喜欢这里，所以现在我带着自己的孩子。它曾经比 Blue 更安静、更安全，但我知道这并不能带来金钱。在新冠疫情之前，这很棒，尤其是因为他们还很小，刚开始学龄前儿童……人们很有礼貌，我不需要把他们夹在我和我丈夫之间来保护他们，以保护他们免受从山上加速的人的伤害（就像一些人一样）其他安大略省度假村）。前几季，我毫不犹豫地将 MSLM 评为 5 颗星，因为他们确实投资于最先进的造雪和升降机。人们移动得很快，排队也不算太糟糕。
最近，我们注意到了一个转变。人们带着袋子“预订”桌子和座位。椅子是给人用的，不是给袋子用的。月光石一侧有 8 人升降机，人们就是无法正确操作。无法计算，无法组织自己，这根本行不通。他们需要有人“排队”来组织。直接人。任何。我对一些误算很满意。真正让我感动的是这位女士从后面冲过来，从我的孩子们中间挤过去。当我看到这一点时，我试图阻止她并告诉她这是不可接受的。我指着队伍在我们后面。她不断地推，然后举起滑雪板想过去，并用滑雪板击中了我朋友孩子的后背。我们的孩子才 7 岁。你不能那样做。没有人阻止她。进了大门，她不断地往前挤。当我们找到服务员时，她已经登上了电梯。难以置信！
同一天，一个孩子在山顶上扔掉了他的汽水瓶，笑着滑走了。我追上他后把它还给了他，他说“每个人都这样做”。好吧，那不行，乱扔垃圾是不行的。让他去找一个回收/垃圾桶。
同一天，在我们最后一次跑步时，一些青少年决定移动障碍物以跳过我们前面的队伍。 Huter 上我们后面有足足有 20 个小组。我的朋友们向那里的服务员报告了这些情况，然后服务员与这些青少年交谈。
虽然我们热爱这座山，但它不再是我们曾经热爱的以家庭为中心的地方。工作人员很棒，但客户需要学习一些常见的礼貌。
最近，我们注意到了一个转变。人们带着袋子“预订”桌子和座位。椅子是给人用的，不是给袋子用的。月光石一侧有 8 人升降机，人们就是无法正确操作。无法计算，无法组织自己，这根本行不通。他们需要有人“排队”来组织。直接人。任何。我对一些误算很满意。真正让我感动的是这位女士从后面冲过来，从我的孩子们中间挤过去。当我看到这一点时，我试图阻止她并告诉她这是不可接受的。我指着队伍在我们后面。她不断地推，然后举起滑雪板想过去，并用滑雪板击中了我朋友孩子的后背。我们的孩子才 7 岁。你不能那样做。没有人阻止她。进了大门，她不断地往前挤。当我们找到服务员时，她已经登上了电梯。难以置信！
同一天，一个孩子在山顶上扔掉了他的汽水瓶，笑着滑走了。我追上他后把它还给了他，他说“每个人都这样做”。好吧，那不行，乱扔垃圾是不行的。让他去找一个回收/垃圾桶。
同一天，在我们最后一次跑步时，一些青少年决定移动障碍物以跳过我们前面的队伍。 Huter 上我们后面有足足有 20 个小组。我的朋友们向那里的服务员报告了这些情况，然后服务员与这些青少年交谈。
虽然我们热爱这座山，但它不再是我们曾经热爱的以家庭为中心的地方。工作人员很棒，但客户需要学习一些常见的礼貌。
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