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Dreadful service with a rude attitude
Barry R
Dreadful service with a rude attitude
Le Comptoir的点评
点评：We came for an evening meal on a Friday night. The place was busy, and the wait to order was long. This was nothing compared to the wait for food, which lasted 80 minutes after ordering. When questioning the bar staff after an hour about how much longer the food might be the response was extremely rude, arrogant, unhelpful and dismissive. No effort to improve matters was made, and no offer made. Eventually, after asking after a 75 minute wait, a reluctant token suggestion of a sirop for the children was made, but this was far too little too late. When the food did arrive half of it was cold as it had sat on the counter for 5-10 minutes, all the while whilst takeaway bags were being produced. After asking and complaining to the bar staff, one bottle of rosé was reluctantly offered, which was frankly insulting as recompense for a table of 16. The attitude of the bar staff was unfortunately stereotypical, with no respect paid to customer service. Why not tell customers when ordering that the food would take a long time - maybe then customers can vote with their feet.
A real shame and very disappointing. Buck up your ideas management about how you treat your customers.
A real shame and very disappointing. Buck up your ideas management about how you treat your customers.
翻译：我们周五晚上来这里吃晚餐。餐厅人很多，点餐时间很长。但这与点餐后等上80分钟的菜相比根本不算什么。一个小时后，我向酒吧工作人员询问菜还要等多久，他们的回答极其粗鲁、傲慢、冷漠，甚至不屑一顾。他们没有做出任何改进，也没有提供任何建议。最终，在等了75分钟后，我们询问了工作人员，才勉强提出给孩子们一杯糖浆，但这太迟了，太少了。菜上来的时候，有一半都凉了，因为在柜台上放了5-10分钟，而这期间一直在制作外卖袋。在向酒吧工作人员询问和投诉之后，他们勉强提供了一瓶桃红葡萄酒，坦白说，这对于一张16人的桌子来说，简直是一种侮辱。酒吧工作人员的态度很刻板，对客户服务毫无尊重。为什么不在点餐时告诉顾客菜品需要很长时间呢——这样顾客或许就能用脚投票了。
真是太可惜了，非常令人失望。好好想想你对待顾客的态度吧。
真是太可惜了，非常令人失望。好好想想你对待顾客的态度吧。
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