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Broken fridge, dog faeces and awful staff
Le Hameau de Barthelemy的点评
点评：This place on the surface looks good. Our apartment had a spacious living room/kitchen/diner and had outdoor space. No view though. We booked a 3-bed apartment, with a bath as we have two young children. We confirmed the apartment had a bath by phone before booking it. We paid €4300 for a week in this 3-bed apartment during peak-time ski season in Feb 2023. We were expecting very nice accommodation for this price.
This is a long review, so I’ll summarize it first, if you don’t want to read the whole thing!
1. We booked and confirmed by phone that our apartment had a bath, as we have young children. We had no bath, only showers.
2. The flat was cold when we arrived. Took hours and lots of complaints for the management to finally change the settings to allow us to increase the warmth.
3. The apartment was not clean enough. Soap rings on the sinks, dozens of pubic hairs in the showers, several towels had huge black marks or brown marks on them.
4. The man who works here is rude, patronizing, intimidating and aggressive. His behaviour was a disgrace.
5. Our fridge stopped working and my children became very ill after we unwittingly gave them meat from a warm fridge. The man told me (shouting) that I was lying, causing trouble and the fridge worked fine. We bought a thermometer and have video proof that the fridge wasn’t working.
6. Towels are wafer thin and small.
7. The path from our flat was very icy, often with black ice. My little daughter slipped every day.
8. Small snowy section of land by the path from our apartment to the car park used as a dog toilet and stank of dog poo.
9. Twice there was no hot water when we wanted showers.
When we arrived, after a 15 hour car journey with terrible traffic, tired and with grumpy exhausted children, we discovered not only did the apartment NOT have a bath but also it was cold. The thermostat would not budge no matter how often we turned up the temperature. After an hour we called the receptionist/manager who told us that she couldn’t move us to an apartment with a bath nor change the settings on the heating. She told us the heating was on a timer and had turned off. It was only 9pm at this point. All we needed was 21 C! Eventually she came back (after a further hour of us huddled in coats) and told us the heating was in fact working, and that she had worked out how to override the settings to enable us to turn up the temperature. It then took hours to warm up. An hour after she left us, the ‘technician’ arrived. He stomped around the apartment in his dirty boots announcing loudly ‘the heating works fine, Magali has changed it, why are you complaining? (We hadn’t complained since she had fixed the heating an hour previously) You can’t expect tropical temperatures!! And how dare you complain that you don’t have a bath! You have showers!’ . He was surly, rude, intimidating and aggressive. He went around touching the luke warm radiators and saying loudly ‘Look! They work fine!!’ (?!).
The bath thing was a big issue for us. My young children are used to baths not showers and I had to shower them kicking and screaming every night. If they weren’t sweaty from ski school in unseasonably warm weather I wouldn’t have bathed them! I have a bad back that had gone into spasm after the journey, and a bath helps soothe the pain. We would not have booked this apartment had we known there was no bath.
On two occasions there was no hot water for showers. No explanation or apology was given when we called to report it. The technician apparently checked out the hot water and said ‘It’s working fine, there’s no problem’. You’ll see there’s a bit of a theme here with the technician’s ‘technical’ opinions.
The showers were not clean. There were at least a dozen pubic hairs in each shower. There were soap suds on the shower screens. The sinks has been given a cursory wipe, there were soap rings hiding under the soap dish and soap dispenser. Yuck! These are new contemporary style apartments ! They should be easy to clean.
I had to return some of the towels as they were disgustingly dirty with great big black marks on them. Magali quickly replaced them. The towels however are water thin and small, not big enough for my 6’2“ husband.
Around mid week we thought the fridge was running a bit warm, but there’s a notice on the fridge that says ‘DO NOT TOUCH THE SETTINGS ON THE FRIDGE’. So we didn’t. By Thursday the fridge was stinking but we thought it was one of our foods that had weirdly gone off. By Friday evening we realized that the fridge was room temperature. Our meat had gone off. The yoghurts had all ‘blown up’. Our vegetables were limp and rotting. On Thursday night I fed my children meat from that fridge, not realizing it was warm. That night and on Friday both had stomach aches and felt sick. My youngest had explosive diarrhoea on Thursday evening and all day and night on Friday. Were they poisoned from the meat we gave them, that had not been kept at fridge temperature all week? Most likely. We had to throw away around €50 worth of food that had either rotted or should have been kept at fridge temperature, and then go out and buy more.
When I complained to reception about the fridge, I was ‘greeted’ by the patronizing aggressive man again. I told him the fridge didn’t work. His answer? ‘Yes it does!’ We took him examples from the fridge. A warm bottle of water, and a warm bottle of coke. His response? ‘The fridge works very very well. (He didn’t once come and look at it). Why are you causing trouble with me? Why do you enjoy coming in here and making things up? First you complained about the heating and now the fridge!’ He was talking over me, shouting at me, telling me to shut up. He was sneering, rude and aggressive. If he had come to see our stinking warm fridge I imagine he still would have claimed that it was working fine. ‘You come in here and say that none of the fridges work in the apartments!’ ‘No’, I said ‘Our fridge doesn’t work. The freezer below works fine, surely you want to know if your appliance isn’t working?’ ‘Oh so now the freezer works fine? You’re making it all up! The fridge is working fine!’ He was shouting at me, standing over me while I remained seated. He’s a big man. I am a woman. I made very sure to keep my tone low and level, and did not once raise my voice. Could misogyny explain his angry attitude? He did not speak to my husband in the same way, though my husband did advise against speaking to him, as he thought he would be very difficult and it was clear he couldn’t care less about the problem and didn’t offer any assistance. But why should I be intimidated into not bringing a complaint that was a real issue, that cost us money and that made my children sick?
While I was in reception, a lady came in saying that the door code for the spa wasn’t working. ‘You’ve got the wrong code!’ ‘No I haven’t, the code is XXXX and it worked fine yesterday’. ‘The door works fine, there’s no problem with it!’. As you can see, this is his standard response for any complaint.
I asked who his boss was, he said he didn’t have one. I asked who the owner of the property was so that I could make a complaint. He said he wouldn’t tell me.
My husband then went to the shop, as we had had to throw out all of our food. While there he bought a thermometer! I took several videos over the next 12 hours, proving that the fridge wasn’t working. The fridge was set to 5C. The thermometer read 19 C.
In addition the path that led from our flat was permanently iced over, my little girl slipped on it every day. The large patch of snow out the front of the apartment was used as a dog toilet, and was permanently covered in dozens of dog poos. I had to scrub it off my kids boots. Every morning we walked out to the stink of dog poo. They need to put up a sign asking dog owners to take their dogs elsewhere, or clear up the poo themselves, it was disgusting. The door into the building is grey, solid and looks like a service door, so dog owners probably don’t realize there are 2 apartments there. The forest is only 20 metres further on. Every day I saw children playing in that snow, rolling in it, throwing snowballs, at least until I pointed out all the poo to the horrified parents! Dog poo can cause blindness in children, and this is very firmly a family resort. It’s clearly their land and they need to take responsibility for it.
There’s a nice-looking wood burning stove in the flat. That doesn’t work! Apparently none of them do, and they’re being removed. Maybe that’s how they expected us to warm ourselves?
Filter coffee machine which seems very old fashioned now there are coffee pod machines.
It should also be noted that the apartments are quite a hike in ski gear from the slopes, and for us, with 2 little kids in ski school and kids club, it wasn’t possible in ski boots to lug everything needed (bags, boots etc) down the hill. Even the bus stop was around 200m but according to the timetable the bus only passed every 30 mins. We ended up driving down every day and parking by the lifts.
The reception seems to be only sporadically manned. On check-out day, they only turn up at 9am, when most people have already left to miss the traffic.
If I owned these apartments I would be horrified with the management, in particular from the male ‘technician’ (whose name was never given). Several reviews on here say they had to clean the apartment once they arrived, as did we. The fridge not working, and the complete denial it was the case, is something else altogether. It’s not safe, especially when there are so many families that book in this resort. My young children were ill as a result and they couldn’t even be bothered to come and look at the fridge or ask if they were ok.
You should note that for our €4000, we were expected to clean the kitchen, empty the dishwasher, put everything away and strip the beds, which added an hour to our departure time when we wanted to leave early to miss the traffic.
For €4000? Even €2000 or €1000? I wouldn’t book it! This is the first complaint I have ever left about a place to stay. I strongly recommend you do not stay here. The ‘management’ is incompetent and the accommodation not worth the money. There are plenty of other places to stay in the village. Save your holiday and stay elsewhere!
This is a long review, so I’ll summarize it first, if you don’t want to read the whole thing!
1. We booked and confirmed by phone that our apartment had a bath, as we have young children. We had no bath, only showers.
2. The flat was cold when we arrived. Took hours and lots of complaints for the management to finally change the settings to allow us to increase the warmth.
3. The apartment was not clean enough. Soap rings on the sinks, dozens of pubic hairs in the showers, several towels had huge black marks or brown marks on them.
4. The man who works here is rude, patronizing, intimidating and aggressive. His behaviour was a disgrace.
5. Our fridge stopped working and my children became very ill after we unwittingly gave them meat from a warm fridge. The man told me (shouting) that I was lying, causing trouble and the fridge worked fine. We bought a thermometer and have video proof that the fridge wasn’t working.
6. Towels are wafer thin and small.
7. The path from our flat was very icy, often with black ice. My little daughter slipped every day.
8. Small snowy section of land by the path from our apartment to the car park used as a dog toilet and stank of dog poo.
9. Twice there was no hot water when we wanted showers.
When we arrived, after a 15 hour car journey with terrible traffic, tired and with grumpy exhausted children, we discovered not only did the apartment NOT have a bath but also it was cold. The thermostat would not budge no matter how often we turned up the temperature. After an hour we called the receptionist/manager who told us that she couldn’t move us to an apartment with a bath nor change the settings on the heating. She told us the heating was on a timer and had turned off. It was only 9pm at this point. All we needed was 21 C! Eventually she came back (after a further hour of us huddled in coats) and told us the heating was in fact working, and that she had worked out how to override the settings to enable us to turn up the temperature. It then took hours to warm up. An hour after she left us, the ‘technician’ arrived. He stomped around the apartment in his dirty boots announcing loudly ‘the heating works fine, Magali has changed it, why are you complaining? (We hadn’t complained since she had fixed the heating an hour previously) You can’t expect tropical temperatures!! And how dare you complain that you don’t have a bath! You have showers!’ . He was surly, rude, intimidating and aggressive. He went around touching the luke warm radiators and saying loudly ‘Look! They work fine!!’ (?!).
The bath thing was a big issue for us. My young children are used to baths not showers and I had to shower them kicking and screaming every night. If they weren’t sweaty from ski school in unseasonably warm weather I wouldn’t have bathed them! I have a bad back that had gone into spasm after the journey, and a bath helps soothe the pain. We would not have booked this apartment had we known there was no bath.
On two occasions there was no hot water for showers. No explanation or apology was given when we called to report it. The technician apparently checked out the hot water and said ‘It’s working fine, there’s no problem’. You’ll see there’s a bit of a theme here with the technician’s ‘technical’ opinions.
The showers were not clean. There were at least a dozen pubic hairs in each shower. There were soap suds on the shower screens. The sinks has been given a cursory wipe, there were soap rings hiding under the soap dish and soap dispenser. Yuck! These are new contemporary style apartments ! They should be easy to clean.
I had to return some of the towels as they were disgustingly dirty with great big black marks on them. Magali quickly replaced them. The towels however are water thin and small, not big enough for my 6’2“ husband.
Around mid week we thought the fridge was running a bit warm, but there’s a notice on the fridge that says ‘DO NOT TOUCH THE SETTINGS ON THE FRIDGE’. So we didn’t. By Thursday the fridge was stinking but we thought it was one of our foods that had weirdly gone off. By Friday evening we realized that the fridge was room temperature. Our meat had gone off. The yoghurts had all ‘blown up’. Our vegetables were limp and rotting. On Thursday night I fed my children meat from that fridge, not realizing it was warm. That night and on Friday both had stomach aches and felt sick. My youngest had explosive diarrhoea on Thursday evening and all day and night on Friday. Were they poisoned from the meat we gave them, that had not been kept at fridge temperature all week? Most likely. We had to throw away around €50 worth of food that had either rotted or should have been kept at fridge temperature, and then go out and buy more.
When I complained to reception about the fridge, I was ‘greeted’ by the patronizing aggressive man again. I told him the fridge didn’t work. His answer? ‘Yes it does!’ We took him examples from the fridge. A warm bottle of water, and a warm bottle of coke. His response? ‘The fridge works very very well. (He didn’t once come and look at it). Why are you causing trouble with me? Why do you enjoy coming in here and making things up? First you complained about the heating and now the fridge!’ He was talking over me, shouting at me, telling me to shut up. He was sneering, rude and aggressive. If he had come to see our stinking warm fridge I imagine he still would have claimed that it was working fine. ‘You come in here and say that none of the fridges work in the apartments!’ ‘No’, I said ‘Our fridge doesn’t work. The freezer below works fine, surely you want to know if your appliance isn’t working?’ ‘Oh so now the freezer works fine? You’re making it all up! The fridge is working fine!’ He was shouting at me, standing over me while I remained seated. He’s a big man. I am a woman. I made very sure to keep my tone low and level, and did not once raise my voice. Could misogyny explain his angry attitude? He did not speak to my husband in the same way, though my husband did advise against speaking to him, as he thought he would be very difficult and it was clear he couldn’t care less about the problem and didn’t offer any assistance. But why should I be intimidated into not bringing a complaint that was a real issue, that cost us money and that made my children sick?
While I was in reception, a lady came in saying that the door code for the spa wasn’t working. ‘You’ve got the wrong code!’ ‘No I haven’t, the code is XXXX and it worked fine yesterday’. ‘The door works fine, there’s no problem with it!’. As you can see, this is his standard response for any complaint.
I asked who his boss was, he said he didn’t have one. I asked who the owner of the property was so that I could make a complaint. He said he wouldn’t tell me.
My husband then went to the shop, as we had had to throw out all of our food. While there he bought a thermometer! I took several videos over the next 12 hours, proving that the fridge wasn’t working. The fridge was set to 5C. The thermometer read 19 C.
In addition the path that led from our flat was permanently iced over, my little girl slipped on it every day. The large patch of snow out the front of the apartment was used as a dog toilet, and was permanently covered in dozens of dog poos. I had to scrub it off my kids boots. Every morning we walked out to the stink of dog poo. They need to put up a sign asking dog owners to take their dogs elsewhere, or clear up the poo themselves, it was disgusting. The door into the building is grey, solid and looks like a service door, so dog owners probably don’t realize there are 2 apartments there. The forest is only 20 metres further on. Every day I saw children playing in that snow, rolling in it, throwing snowballs, at least until I pointed out all the poo to the horrified parents! Dog poo can cause blindness in children, and this is very firmly a family resort. It’s clearly their land and they need to take responsibility for it.
There’s a nice-looking wood burning stove in the flat. That doesn’t work! Apparently none of them do, and they’re being removed. Maybe that’s how they expected us to warm ourselves?
Filter coffee machine which seems very old fashioned now there are coffee pod machines.
It should also be noted that the apartments are quite a hike in ski gear from the slopes, and for us, with 2 little kids in ski school and kids club, it wasn’t possible in ski boots to lug everything needed (bags, boots etc) down the hill. Even the bus stop was around 200m but according to the timetable the bus only passed every 30 mins. We ended up driving down every day and parking by the lifts.
The reception seems to be only sporadically manned. On check-out day, they only turn up at 9am, when most people have already left to miss the traffic.
If I owned these apartments I would be horrified with the management, in particular from the male ‘technician’ (whose name was never given). Several reviews on here say they had to clean the apartment once they arrived, as did we. The fridge not working, and the complete denial it was the case, is something else altogether. It’s not safe, especially when there are so many families that book in this resort. My young children were ill as a result and they couldn’t even be bothered to come and look at the fridge or ask if they were ok.
You should note that for our €4000, we were expected to clean the kitchen, empty the dishwasher, put everything away and strip the beds, which added an hour to our departure time when we wanted to leave early to miss the traffic.
For €4000? Even €2000 or €1000? I wouldn’t book it! This is the first complaint I have ever left about a place to stay. I strongly recommend you do not stay here. The ‘management’ is incompetent and the accommodation not worth the money. There are plenty of other places to stay in the village. Save your holiday and stay elsewhere!
翻译：这个地方表面上看起来不错。我们的公寓有一个宽敞的客厅/厨房/餐厅，还有户外空间。虽然没有观点。由于我们有两个年幼的孩子，我们预订了一间带浴缸的 3 床公寓。我们在预订前通过电话确认公寓有浴缸。在 2023 年 2 月的滑雪高峰期，我们在这间 3 床公寓支付了 4300 欧元一周的费用。我们期待以这个价格获得非常好的住宿。
这是一篇很长的评论，所以如果你不想阅读整篇文章，我会先总结一下！
1.我们电话预定了，确认了我们的公寓有浴缸，因为我们有小孩。我们没有浴缸，只有淋浴。
2. 我们到达时公寓很冷。管理层花了数小时和大量投诉才最终更改设置，让我们增加温暖。
3.公寓不够干净。水槽上有肥皂环，淋浴间有几十根阴毛，几条毛巾上有巨大的黑色或棕色痕迹。
4. 在这里工作的人粗鲁、居高临下、恐吓和咄咄逼人。他的行为是一种耻辱。
5. 我们的冰箱坏了，我的孩子们在我们不小心从温暖的冰箱里给他们吃肉后病得很重。那人告诉我（大喊）我在撒谎，惹了麻烦，冰箱工作正常。我们买了一个温度计，并有视频证明冰箱坏了。
6. 毛巾又薄又小。
7. 从我们公寓出发的路非常结冰，经常是黑冰。我的小女儿每天都滑倒。
8. 从我们的公寓到停车场的路上有一小块白雪皑皑的土地用作狗厕所和狗屎的臭味。
9. 有两次我们想要淋浴时没有热水。
当我们到达时，经过 15 小时的车程，交通不便，疲惫不堪，还有脾气暴躁的孩子，我们发现公寓不仅没有浴缸，而且很冷。无论我们调高多少次，恒温器都不会动。一个小时后，我们打电话给接待员/经理，她告诉我们她不能把我们搬到带浴缸的公寓，也不能改变暖气的设置。她告诉我们暖气是定时的，已经关掉了。此时才晚上九点。我们所需要的只是 21 C！最终她回来了（在我们穿着外套又挤了一个小时之后）并告诉我们暖气实际上在工作，并且她已经想出了如何覆盖设置以使我们能够调高温度。然后需要几个小时才能预热。她离开我们一小时后，“技术员”到了。他穿着脏兮兮的靴子在公寓里走来走去，大声宣布‘暖气工作正常，Magali 已经改变了，你为什么抱怨？ （我们没有抱怨，因为她在一个小时前就修好了暖气）你不能指望热带温度！你还敢抱怨你没有洗澡！你有淋浴！他脾气暴躁、粗鲁、令人生畏、咄咄逼人。他四处走动，摸摸微温的暖气片，大声说‘看！他们工作得很好！！’（？！）。
洗澡对我们来说是个大问题。我年幼的孩子们习惯于洗澡而不是淋浴，我不得不每天晚上给他们踢脚和尖叫。如果他们不是在异常温暖的天气里从滑雪学校出来的大汗淋漓，我就不会给他们洗澡了！我的背部很不好，在旅行后出现痉挛，洗澡有助于缓解疼痛。如果我们知道没有浴缸，我们就不会预订这间公寓。
有两次没有热水淋浴。当我们打电话报告时，没有给出任何解释或道歉。技术人员显然检查了热水并说“它工作正常，没有问题”。你会看到这里有一些主题与技术人员的“技术”意见。
淋浴不干净。每次淋浴至少有十几根阴毛。淋浴屏上有肥皂泡沫。水槽被粗略擦拭过，肥皂盒和皂液器下面藏着肥皂环。呸！这些是新的现代风格公寓！它们应该易于清洁。
我不得不退回一些毛巾，因为它们脏得令人作呕，上面有很大的黑色痕迹。马加利迅速取代了他们。然而，毛巾又薄又小，对我 6 英尺 2 英寸的丈夫来说不够大。
周中左右，我们认为冰箱运行时有点热，但冰箱上有一条告示，上面写着“请勿触摸冰箱上的设置”。所以我们没有。到星期四，冰箱已经发臭了，但我们认为这是我们的食物之一奇怪地变质了。到星期五晚上，我们意识到冰箱是室温的。我们的肉已经变质了。酸奶都“膨胀”了。我们的蔬菜又软又烂。星期四晚上，我从那个冰箱里给孩子们吃肉，却没有意识到它是热的。那天晚上和周五都胃痛并感到恶心。我最小的孩子在周四晚上和周五全天候都出现了爆发性腹泻。如果我们给他们的肉让他们中毒了， 整个星期都没有保持在冰箱温度？最有可能的。我们不得不扔掉价值约 50 欧元的已经腐烂或本应冷藏的食物，然后出去买更多。
当我向接待处抱怨冰箱的问题时，那个傲慢的咄咄逼人的男人再次“迎接”了我。我告诉他冰箱坏了。他的回答？ “是的！”我们从冰箱里拿了一些例子给他。一瓶温水，一瓶热可乐。他的回应？ “冰箱运转得非常好。 （他一次也没有过来看）。你为什么找我麻烦？你为什么喜欢来这里编造事情？一开始你抱怨暖气，现在抱怨冰箱！他在我身边说话，对我大喊大叫，让我闭嘴。他冷笑、粗鲁和咄咄逼人。如果他来看我们发臭的温暖冰箱，我想他仍然会声称它工作正常。 “你来这里说公寓里的冰箱都坏了！”“不”，我说“我们的冰箱坏了。”下面的冰箱工作正常，你肯定想知道你的设备是否不工作？''哦，现在冰箱工作正常了吗？你正在弥补一切！冰箱工作正常！他对我大喊大叫，而我仍然坐着。他是个大人物。我是一个女人。我非常确定自己的语气低沉而平稳，一次也没有提高声音。厌女症能解释他生气的态度吗？他没有以同样的方式和我丈夫说话，尽管我丈夫确实建议不要和他说话，因为他认为他会非常困难，而且很明显他不关心这个问题并且没有提供任何帮助.但是，为什么我会被吓到而不敢提出投诉，因为这是一个真正的问题，这让我们花了钱，而且让我的孩子生病了？
当我在接待处时，一位女士进来说水疗中心的门密码不起作用。 “你弄错了密码！”“不，我没有，密码是 XXXX，昨天它运行良好”。 “门工作正常，没有问题！”。如您所见，这是他对任何投诉的标准回应。
我问他的老板是谁，他说没有。我问了财产的所有者是谁，以便我可以投诉。他说他不会告诉我的。
然后我丈夫去了商店，因为我们不得不扔掉所有的食物。在那里他买了一个温度计！在接下来的 12 个小时里，我拍了几个视频，证明冰箱坏了。冰箱设置为 5C。温度计读数为 19 C。
此外，从我们公寓引出的小路永久结冰，我的小女儿每天都在上面滑倒。公寓前面的大片雪地被用作狗厕所，并且永久地覆盖着数十种狗屎。我不得不把它从我的童靴上擦掉。每天早上我们走出去都闻到狗屎的臭味。他们需要张贴告示，要求狗主人把他们的狗带到别处，或者自己清理便便，这很恶心。大楼的门是灰色的，坚固的，看起来像服务门，所以养狗的人可能没有意识到那里有 2 间公寓。森林距离酒店仅 20 米。每天我都看到孩子们在雪地里玩耍，在雪地里打滚，扔雪球，至少直到我向惊恐的父母指出所有的便便！狗屎会导致儿童失明，这里绝对是家庭度假胜地。这显然是他们的土地，他们需要对此负责。
公寓里有一个漂亮的燃木炉子。那是行不通的！显然他们都没有，他们正在被删除。也许这就是他们希望我们取暖的方式？
过滤咖啡机看起来很老式，现在有咖啡包机。
还应该注意的是，公寓需要从斜坡上穿滑雪装备远足，对我们来说，有 2 个小孩在滑雪学校和儿童俱乐部，滑雪靴不可能拖着所有需要的东西（包、靴子）等）下山。甚至巴士站也有 200 米左右，但根据时间表，巴士每 30 分钟才经过一次。我们最终每天开车下来，停在电梯旁。
接待处似乎只是偶尔有人值守。在退房当天，他们只在上午 9 点出现，此时大多数人已经离开以避开交通。
如果我拥有这些公寓，我会对管理层感到震惊，尤其是男性“技术员”（从未透露姓名）。这里的几条评论说他们一到就必须打扫公寓，我们也是。冰箱坏了，完全否认是这样，完全是另一回事。这并不安全，尤其是当有这么多家庭预订这个度假村时。结果我年幼的孩子们都病了，他们甚至懒得过来看看冰箱或问他们是否还好。
您应该注意到，对于我们的 4000 欧元，我们需要打扫厨房、清空洗碗机、收拾所有物品并拆掉床铺， 当我们想早点离开以错过交通时，我们的出发时间增加了一个小时。
4000 欧元？甚至 2000 欧元或 1000 欧元？我不会预订的！这是我对住宿地点的第一次抱怨。我强烈建议你不要留在这里。 “管理”无能，住宿不值这个钱。村里还有很多其他地方可以住。保存您的假期并留在其他地方！
这是一篇很长的评论，所以如果你不想阅读整篇文章，我会先总结一下！
1.我们电话预定了，确认了我们的公寓有浴缸，因为我们有小孩。我们没有浴缸，只有淋浴。
2. 我们到达时公寓很冷。管理层花了数小时和大量投诉才最终更改设置，让我们增加温暖。
3.公寓不够干净。水槽上有肥皂环，淋浴间有几十根阴毛，几条毛巾上有巨大的黑色或棕色痕迹。
4. 在这里工作的人粗鲁、居高临下、恐吓和咄咄逼人。他的行为是一种耻辱。
5. 我们的冰箱坏了，我的孩子们在我们不小心从温暖的冰箱里给他们吃肉后病得很重。那人告诉我（大喊）我在撒谎，惹了麻烦，冰箱工作正常。我们买了一个温度计，并有视频证明冰箱坏了。
6. 毛巾又薄又小。
7. 从我们公寓出发的路非常结冰，经常是黑冰。我的小女儿每天都滑倒。
8. 从我们的公寓到停车场的路上有一小块白雪皑皑的土地用作狗厕所和狗屎的臭味。
9. 有两次我们想要淋浴时没有热水。
当我们到达时，经过 15 小时的车程，交通不便，疲惫不堪，还有脾气暴躁的孩子，我们发现公寓不仅没有浴缸，而且很冷。无论我们调高多少次，恒温器都不会动。一个小时后，我们打电话给接待员/经理，她告诉我们她不能把我们搬到带浴缸的公寓，也不能改变暖气的设置。她告诉我们暖气是定时的，已经关掉了。此时才晚上九点。我们所需要的只是 21 C！最终她回来了（在我们穿着外套又挤了一个小时之后）并告诉我们暖气实际上在工作，并且她已经想出了如何覆盖设置以使我们能够调高温度。然后需要几个小时才能预热。她离开我们一小时后，“技术员”到了。他穿着脏兮兮的靴子在公寓里走来走去，大声宣布‘暖气工作正常，Magali 已经改变了，你为什么抱怨？ （我们没有抱怨，因为她在一个小时前就修好了暖气）你不能指望热带温度！你还敢抱怨你没有洗澡！你有淋浴！他脾气暴躁、粗鲁、令人生畏、咄咄逼人。他四处走动，摸摸微温的暖气片，大声说‘看！他们工作得很好！！’（？！）。
洗澡对我们来说是个大问题。我年幼的孩子们习惯于洗澡而不是淋浴，我不得不每天晚上给他们踢脚和尖叫。如果他们不是在异常温暖的天气里从滑雪学校出来的大汗淋漓，我就不会给他们洗澡了！我的背部很不好，在旅行后出现痉挛，洗澡有助于缓解疼痛。如果我们知道没有浴缸，我们就不会预订这间公寓。
有两次没有热水淋浴。当我们打电话报告时，没有给出任何解释或道歉。技术人员显然检查了热水并说“它工作正常，没有问题”。你会看到这里有一些主题与技术人员的“技术”意见。
淋浴不干净。每次淋浴至少有十几根阴毛。淋浴屏上有肥皂泡沫。水槽被粗略擦拭过，肥皂盒和皂液器下面藏着肥皂环。呸！这些是新的现代风格公寓！它们应该易于清洁。
我不得不退回一些毛巾，因为它们脏得令人作呕，上面有很大的黑色痕迹。马加利迅速取代了他们。然而，毛巾又薄又小，对我 6 英尺 2 英寸的丈夫来说不够大。
周中左右，我们认为冰箱运行时有点热，但冰箱上有一条告示，上面写着“请勿触摸冰箱上的设置”。所以我们没有。到星期四，冰箱已经发臭了，但我们认为这是我们的食物之一奇怪地变质了。到星期五晚上，我们意识到冰箱是室温的。我们的肉已经变质了。酸奶都“膨胀”了。我们的蔬菜又软又烂。星期四晚上，我从那个冰箱里给孩子们吃肉，却没有意识到它是热的。那天晚上和周五都胃痛并感到恶心。我最小的孩子在周四晚上和周五全天候都出现了爆发性腹泻。如果我们给他们的肉让他们中毒了， 整个星期都没有保持在冰箱温度？最有可能的。我们不得不扔掉价值约 50 欧元的已经腐烂或本应冷藏的食物，然后出去买更多。
当我向接待处抱怨冰箱的问题时，那个傲慢的咄咄逼人的男人再次“迎接”了我。我告诉他冰箱坏了。他的回答？ “是的！”我们从冰箱里拿了一些例子给他。一瓶温水，一瓶热可乐。他的回应？ “冰箱运转得非常好。 （他一次也没有过来看）。你为什么找我麻烦？你为什么喜欢来这里编造事情？一开始你抱怨暖气，现在抱怨冰箱！他在我身边说话，对我大喊大叫，让我闭嘴。他冷笑、粗鲁和咄咄逼人。如果他来看我们发臭的温暖冰箱，我想他仍然会声称它工作正常。 “你来这里说公寓里的冰箱都坏了！”“不”，我说“我们的冰箱坏了。”下面的冰箱工作正常，你肯定想知道你的设备是否不工作？''哦，现在冰箱工作正常了吗？你正在弥补一切！冰箱工作正常！他对我大喊大叫，而我仍然坐着。他是个大人物。我是一个女人。我非常确定自己的语气低沉而平稳，一次也没有提高声音。厌女症能解释他生气的态度吗？他没有以同样的方式和我丈夫说话，尽管我丈夫确实建议不要和他说话，因为他认为他会非常困难，而且很明显他不关心这个问题并且没有提供任何帮助.但是，为什么我会被吓到而不敢提出投诉，因为这是一个真正的问题，这让我们花了钱，而且让我的孩子生病了？
当我在接待处时，一位女士进来说水疗中心的门密码不起作用。 “你弄错了密码！”“不，我没有，密码是 XXXX，昨天它运行良好”。 “门工作正常，没有问题！”。如您所见，这是他对任何投诉的标准回应。
我问他的老板是谁，他说没有。我问了财产的所有者是谁，以便我可以投诉。他说他不会告诉我的。
然后我丈夫去了商店，因为我们不得不扔掉所有的食物。在那里他买了一个温度计！在接下来的 12 个小时里，我拍了几个视频，证明冰箱坏了。冰箱设置为 5C。温度计读数为 19 C。
此外，从我们公寓引出的小路永久结冰，我的小女儿每天都在上面滑倒。公寓前面的大片雪地被用作狗厕所，并且永久地覆盖着数十种狗屎。我不得不把它从我的童靴上擦掉。每天早上我们走出去都闻到狗屎的臭味。他们需要张贴告示，要求狗主人把他们的狗带到别处，或者自己清理便便，这很恶心。大楼的门是灰色的，坚固的，看起来像服务门，所以养狗的人可能没有意识到那里有 2 间公寓。森林距离酒店仅 20 米。每天我都看到孩子们在雪地里玩耍，在雪地里打滚，扔雪球，至少直到我向惊恐的父母指出所有的便便！狗屎会导致儿童失明，这里绝对是家庭度假胜地。这显然是他们的土地，他们需要对此负责。
公寓里有一个漂亮的燃木炉子。那是行不通的！显然他们都没有，他们正在被删除。也许这就是他们希望我们取暖的方式？
过滤咖啡机看起来很老式，现在有咖啡包机。
还应该注意的是，公寓需要从斜坡上穿滑雪装备远足，对我们来说，有 2 个小孩在滑雪学校和儿童俱乐部，滑雪靴不可能拖着所有需要的东西（包、靴子）等）下山。甚至巴士站也有 200 米左右，但根据时间表，巴士每 30 分钟才经过一次。我们最终每天开车下来，停在电梯旁。
接待处似乎只是偶尔有人值守。在退房当天，他们只在上午 9 点出现，此时大多数人已经离开以避开交通。
如果我拥有这些公寓，我会对管理层感到震惊，尤其是男性“技术员”（从未透露姓名）。这里的几条评论说他们一到就必须打扫公寓，我们也是。冰箱坏了，完全否认是这样，完全是另一回事。这并不安全，尤其是当有这么多家庭预订这个度假村时。结果我年幼的孩子们都病了，他们甚至懒得过来看看冰箱或问他们是否还好。
您应该注意到，对于我们的 4000 欧元，我们需要打扫厨房、清空洗碗机、收拾所有物品并拆掉床铺， 当我们想早点离开以错过交通时，我们的出发时间增加了一个小时。
4000 欧元？甚至 2000 欧元或 1000 欧元？我不会预订的！这是我对住宿地点的第一次抱怨。我强烈建议你不要留在这里。 “管理”无能，住宿不值这个钱。村里还有很多其他地方可以住。保存您的假期并留在其他地方！
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