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Home dining / delivery - avoid like the plague
Brian B
Home dining / delivery - avoid like the plague
Capri Horbury Bridge的点评
点评：Pizzas arrived one hour late, cold and in squashed boxes. Inedible. We're long-standing customers - this has now come to an end.
Phoned to complain and dissatisfied with the response from frontline order taker.
Was told that although the pizzas had been on the road for an hour the hot storage containers should have kept these warm. (They were in the car for a full hour!!!).
Asked for the manager. He was too busy to respond. Asked for a refund or replacement pizzas. Was told bluntly that they would expect the pizzas to be returned first before any remedy could be made - either refund or replacement.
How crazy is that??? - they would collect the pizzas, take them back for checking and then decide whether to replace or refund.
Food and service used to be excellent. What has gone wrong?
If I could rate this as 0 out of 5 I would have.
I strongly advise avoiding Horbury Capri home eating.
Product - rubbish
Service - rubbish
Management / customer relations - rubbish.
Avoid like the plague.
Phoned to complain and dissatisfied with the response from frontline order taker.
Was told that although the pizzas had been on the road for an hour the hot storage containers should have kept these warm. (They were in the car for a full hour!!!).
Asked for the manager. He was too busy to respond. Asked for a refund or replacement pizzas. Was told bluntly that they would expect the pizzas to be returned first before any remedy could be made - either refund or replacement.
How crazy is that??? - they would collect the pizzas, take them back for checking and then decide whether to replace or refund.
Food and service used to be excellent. What has gone wrong?
If I could rate this as 0 out of 5 I would have.
I strongly advise avoiding Horbury Capri home eating.
Product - rubbish
Service - rubbish
Management / customer relations - rubbish.
Avoid like the plague.
翻译：披萨晚了一个小时才送到，而且是冷的，盒子都是扁的。不能吃。我们是老顾客了——现在这种情况结束了。
打电话投诉，对一线接单员的回复不满意。
被告知虽然披萨已经在路上一个小时了，但热储存容器应该能让它们保持温暖。（它们在车里放了整整一个小时！！！）。
要求找经理。他太忙了，没时间回复。要求退款或更换披萨。被直截了当地告知，他们会要求先退回披萨，然后才能采取任何补救措施——退款或更换。
这有多疯狂？？？——他们会把披萨拿回去检查，然后决定是更换还是退款。
食物和服务曾经都很棒。出了什么问题？
如果我可以给这家餐厅 0 分（满分 5 分），我会给 0 分。
我强烈建议不要在家吃 Horbury Capri 的披萨。
产品——垃圾
服务——垃圾
管理/客户关系——垃圾。
尽量避免。
打电话投诉，对一线接单员的回复不满意。
被告知虽然披萨已经在路上一个小时了，但热储存容器应该能让它们保持温暖。（它们在车里放了整整一个小时！！！）。
要求找经理。他太忙了，没时间回复。要求退款或更换披萨。被直截了当地告知，他们会要求先退回披萨，然后才能采取任何补救措施——退款或更换。
这有多疯狂？？？——他们会把披萨拿回去检查，然后决定是更换还是退款。
食物和服务曾经都很棒。出了什么问题？
如果我可以给这家餐厅 0 分（满分 5 分），我会给 0 分。
我强烈建议不要在家吃 Horbury Capri 的披萨。
产品——垃圾
服务——垃圾
管理/客户关系——垃圾。
尽量避免。
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