点评:Cycled to this cafe for tea and cake. The gentleman who was serving didn't greet me when I entered and looked very aggressive towards me.
I asked for the menu and as we were on our bikes he said he would come out to us to order.
We selected 2 x teas and a toasted tea cake and I went back into order and the gentleman serving was extremely rude and said very aggressively "I said I would come out to you!"
I told him I came back in with our order to help out and save him coming out to which he rudely replied"You can't help, there is a system here and you have jumped the que. I said I will come out to you!" In a very aggressive tone!
While I appreciate that the Cafe may have a system there was certainly no need for the way the gentleman who was serving speaking to me like that as I didn't know the system and was only trying to help by coming back into the cafe to order so he didn't need to come out to us.
I left the cafe and we got on our bikes and left so if he did come out it was to an empty table!
This may gave been a one off and he may he having a bad day but his attitude certainly did not help customer relations and we won't be cycling to that Cafe again.
Shame as it looked a nice little cafe for cyclists.
Someone from the staff needs to speak to the gentleman and tell him is atitude to customers is unacceptable and needs to change.
We went to the Slice Bakery and Honeybourne and had a lovely welcome and slice of tea and cake!
翻译:骑车来到这家咖啡馆喝茶吃蛋糕。我进去的时候,服务生没有跟我打招呼,而且对我非常粗鲁。
我要了菜单,因为我们骑着自行车,他说他会出来帮我们点菜。
我们选了两杯茶和一块烤茶蛋糕,我回去点菜,服务生非常粗鲁,非常粗鲁地说:“我说过我会出来帮你点菜的!”
我告诉他我带着我们的订单回来帮忙,省得他出来,他粗鲁地回答说:“你帮不了忙,这里有一个系统,你插队了。我说我会出来帮你点菜的!”语气非常粗鲁!
虽然我很感激咖啡馆可能有这个系统,但服务生没有必要这样跟我说话,因为我不知道这个系统,只是想通过回到咖啡馆点菜来帮忙,所以他不需要出来帮我们。
我离开了咖啡馆,我们骑上自行车离开了,所以如果他真的出来了,那一定是一张空桌子!
这可能只是个例,他可能心情不好,但他的态度肯定无助于改善客户关系,我们不会再骑车去那家咖啡馆了。
真可惜,因为它看起来是一家适合骑自行车的人的小咖啡馆。
工作人员需要找人跟这位先生谈谈,告诉他对顾客的态度是不可接受的,需要改变。
我们去了 Slice Bakery 和 Honeybourne,受到了热情的欢迎,还喝了茶,吃了蛋糕!