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Allergies not welcome
Chloe M
Allergies not welcome
Ciao Cafe Bistro的点评
点评：We visited Ciao in Kos with the hope of enjoying a pleasant meal, but unfortunately, our experience was far from welcoming due to how my partner's nut allergy was handled.
Upon being seated, we were promptly asked for our drinks order, and shortly after, we placed our food order: a pepperoni pizza and chicken penne. At this point, we informed the waiter of my partner’s nut allergy. To our surprise, we were told quite bluntly that the restaurant does not cater for nut allergies, and any risk of cross-contamination would be entirely at our own risk.
When we asked if the kitchen could at least be informed to take extra care, the waiter replied that the chefs would not take this into consideration and would continue to cook “as they prefer.” We were then advised to dine elsewhere — not out of genuine concern, but with a tone that came across as dismissive rather than empathetic.
The waiter later returned with the bill for our drinks and remarked, “It’s for your own good, better to be safe than sorry,” which felt patronising and unprofessional.
We understand that not every restaurant can guarantee an allergen-free kitchen, but the lack of sensitivity, unwillingness to accommodate, and dismissive attitude left us disappointed. For any guests with dietary needs or allergies, I would strongly advise caution before dining here
Upon being seated, we were promptly asked for our drinks order, and shortly after, we placed our food order: a pepperoni pizza and chicken penne. At this point, we informed the waiter of my partner’s nut allergy. To our surprise, we were told quite bluntly that the restaurant does not cater for nut allergies, and any risk of cross-contamination would be entirely at our own risk.
When we asked if the kitchen could at least be informed to take extra care, the waiter replied that the chefs would not take this into consideration and would continue to cook “as they prefer.” We were then advised to dine elsewhere — not out of genuine concern, but with a tone that came across as dismissive rather than empathetic.
The waiter later returned with the bill for our drinks and remarked, “It’s for your own good, better to be safe than sorry,” which felt patronising and unprofessional.
We understand that not every restaurant can guarantee an allergen-free kitchen, but the lack of sensitivity, unwillingness to accommodate, and dismissive attitude left us disappointed. For any guests with dietary needs or allergies, I would strongly advise caution before dining here
翻译：我们怀着享受一顿愉快用餐的心情，来到科斯岛的Ciao餐厅，却发现由于我伴侣的坚果过敏处理方式不当，用餐体验并不尽如人意。
入座后，服务员立即询问我们点什么饮料，不久之后，我们点了餐：一份意大利辣香肠披萨和一份鸡肉通心粉。这时，我们告诉服务员我伴侣对坚果过敏。令我们惊讶的是，服务员直截了当地告诉我们，餐厅不提供坚果过敏服务，任何交叉污染的风险都由我们自行承担。
当我们询问能否至少通知厨房加倍小心时，服务员回答说厨师不会考虑这个问题，会继续“按照他们的意愿”烹饪。之后，服务员建议我们去其他地方用餐——这并非出于真心的关心，而是语气中透着一种不屑一顾而非同情。
后来，服务员拿着我们饮料的账单回来了，说：“这是为了你好，安全总比后悔好。” 这句话听上去既傲慢又不专业。
我们理解并非每家餐厅都能保证厨房无过敏原，但这种缺乏体贴、不愿配合以及不屑一顾的态度让我们很失望。对于任何有饮食需求或过敏的客人，我强烈建议在用餐前务必谨慎。
入座后，服务员立即询问我们点什么饮料，不久之后，我们点了餐：一份意大利辣香肠披萨和一份鸡肉通心粉。这时，我们告诉服务员我伴侣对坚果过敏。令我们惊讶的是，服务员直截了当地告诉我们，餐厅不提供坚果过敏服务，任何交叉污染的风险都由我们自行承担。
当我们询问能否至少通知厨房加倍小心时，服务员回答说厨师不会考虑这个问题，会继续“按照他们的意愿”烹饪。之后，服务员建议我们去其他地方用餐——这并非出于真心的关心，而是语气中透着一种不屑一顾而非同情。
后来，服务员拿着我们饮料的账单回来了，说：“这是为了你好，安全总比后悔好。” 这句话听上去既傲慢又不专业。
我们理解并非每家餐厅都能保证厨房无过敏原，但这种缺乏体贴、不愿配合以及不屑一顾的态度让我们很失望。对于任何有饮食需求或过敏的客人，我强烈建议在用餐前务必谨慎。
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