点评:Super unsafe SPA facility, the floor at the swimming pool is like ice glazed. Slipped and fell over what resulted in serious injury. Ambulance took me to hospital located nearly 30 miles from hotel. after 5 painful stiches got released from hospital at midnight! Unable to walk without knowing even where I was! Luckily, some hospital staff helped me out with sorting transport back to hotel. The Verde Montana staff didn’t care about what happened to me. Never even checked if I’m ok. Spent the rest of holiday stuck to a hotel bed. Being unable to walk, and with antibiotics to prevent infection from the cut. Didn’t even hear "we're sorry" nothing! Now they denied any responsibility about what happened. I will take them to court. They don’t deserve 4 stars. Should be 3-star hotel for what they offer and for how they treat guests. Avoid! So many better places to stay, with way better staff and facilities.
翻译:超级不安全的 SPA 设施,游泳池的地板像结冰的釉面一样。滑倒了,导致严重受伤。救护车把我送到了距离酒店近 30 英里的医院。缝了 5 针后,半夜才从医院出院!无法行走,甚至不知道自己身在何处!幸运的是,一些医院工作人员帮我安排了返回酒店的交通。Verde Montana 的工作人员并不关心我发生了什么事。甚至从未检查过我是否还好。假期的剩余时间都被困在酒店的床上。无法行走,并且使用抗生素来防止伤口感染。甚至没有听到“我们很抱歉”什么都没有!现在他们否认对所发生的事情负有任何责任。我会把他们告上法庭。他们不配四星级。他们提供的服务和对待客人的方式应该是三星级酒店。避免!有这么多更好的住宿地点,有更好的员工和设施。