点评:Worst holiday ever! Booked 2 single beds. Got there at midnight due to a delayed flight, they gave away our room and tried to say it was due to a system error. Gave us another room in another hotel that was dirty and the door was broken so people could see through the peep hole. Did not sleep all night, and as two women, we felt we had to accept what was given at this time of night. Was told to go back the next day, went back, they didn't have it ready. Finally put us in a family hotel. Not the same experience as we wanted a boutique hotel; kids running around everywhere, breakfast was cheap and bland. The experience was bad enough, and made worse by Serkan, the hotel manager who didn't care that he had ruined our experience. Hotels seem to be run by children, who tried given how terrible Serkan was. He promised to pay for our taxi back to the airport on the last day, but was nowhere to be found. Finally when we were able to get ahold of him he said he had never promised this, and left. Just an absolute terrible waste of money and experience. We did not get what we paid for, and the incompetent manager, and his lack of professionalism was absolutely appalling.
翻译:最糟糕的假期!订了两张单人床。由于航班延误,我们半夜才到,他们把我们的房间让给了我们,并试图说这是由于系统错误。他们给了我们另一间酒店的房间,房间很脏,门坏了,所以人们可以通过猫眼看到里面的情况。一夜没睡,作为两个女人,我们觉得我们必须接受在晚上这个时候给我们的房间。他们让我们第二天再来,我们又回去了,他们还没有准备好。最后把我们安排在了一家家庭旅馆。与我们想要的精品酒店体验不一样;孩子们到处乱跑,早餐又便宜又乏味。这次经历已经够糟糕了,更糟糕的是酒店经理 Serkan,他不在乎自己毁了我们的体验。酒店似乎是由孩子们经营的,考虑到 Serkan 的糟糕表现,他们努力了。他答应在最后一天支付我们回机场的出租车费,但找不到他。最后,当我们能够联系到他时,他说他从来没有答应过,然后就走了。简直是浪费金钱和体验。我们没有得到我们付出的回报,经理能力不足,缺乏专业精神,这真是太糟糕了。