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Terrible Customer Service
Julia N
Terrible Customer Service
Pasture & Co的点评
点评：It was extremely busy, there was no parking so we had to park on a very busy road outside of the complex.
They don't take bookings, and we initally had trouble finding a table! Eventually the waitress helped locate one but given the time of day we could have been waiting a while with no table.
There was a ridiculously long line to order the meal. Hire more staff on the weekend when you know that it's busy!!
When the meal eventually arrived, the food was lovely. However our friend's dish never arrived. We questioned where it was and they had somehow forgotten to place the order. When we did reorder for him there was no apologies given it was their error, and it took a considerably long time for the food to arrive.
We asked several times if it was nearly ready and were told it was being prioritised which was clearly rubbish. Meals came and went and we were still waiting for his dish. It eventually arrived well after we had all finished and a good hour and 20 minutes after we ordered and countless requests asking where it was.
The waitress at the counter was very defensive about their error rather than being apologetic and actually prioritising his order.
They don't take bookings, and we initally had trouble finding a table! Eventually the waitress helped locate one but given the time of day we could have been waiting a while with no table.
There was a ridiculously long line to order the meal. Hire more staff on the weekend when you know that it's busy!!
When the meal eventually arrived, the food was lovely. However our friend's dish never arrived. We questioned where it was and they had somehow forgotten to place the order. When we did reorder for him there was no apologies given it was their error, and it took a considerably long time for the food to arrive.
We asked several times if it was nearly ready and were told it was being prioritised which was clearly rubbish. Meals came and went and we were still waiting for his dish. It eventually arrived well after we had all finished and a good hour and 20 minutes after we ordered and countless requests asking where it was.
The waitress at the counter was very defensive about their error rather than being apologetic and actually prioritising his order.
翻译：那里非常繁忙，没有停车位，所以我们不得不把车停在大楼外一条非常繁忙的道路上。
他们不接受预订，我们一开始很难找到桌子！最后女服务员帮忙找到了一张桌子，但考虑到是那个时间，我们可能要等一段时间才能找到桌子。
点餐的队伍长得离谱。周末人多的时候，多雇些员工吧！！
当餐点终于送来时，食物很美味。然而我们朋友的菜一直没送来。我们问它在哪里，他们不知怎么忘了点餐。当我们为他重新点餐时，他们没有道歉，说这是他们的错误，而且食物花了相当长的时间才送到。
我们问了好几次菜是否快好了，他们说这是优先处理，这显然是胡说八道。餐点来了又去，我们还在等他的菜。我们吃完饭后，菜终于来了，我们点了整整一个小时 20 分钟，无数人问它在哪里。柜台的女服务员对他们的错误非常辩解，而不是道歉并优先处理他的订单。
他们不接受预订，我们一开始很难找到桌子！最后女服务员帮忙找到了一张桌子，但考虑到是那个时间，我们可能要等一段时间才能找到桌子。
点餐的队伍长得离谱。周末人多的时候，多雇些员工吧！！
当餐点终于送来时，食物很美味。然而我们朋友的菜一直没送来。我们问它在哪里，他们不知怎么忘了点餐。当我们为他重新点餐时，他们没有道歉，说这是他们的错误，而且食物花了相当长的时间才送到。
我们问了好几次菜是否快好了，他们说这是优先处理，这显然是胡说八道。餐点来了又去，我们还在等他的菜。我们吃完饭后，菜终于来了，我们点了整整一个小时 20 分钟，无数人问它在哪里。柜台的女服务员对他们的错误非常辩解，而不是道歉并优先处理他的订单。
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