Can't trust everything you hear - 彭塔艾斯特酒店 (Baia Sardinia) - Hotel Punta Est - 242条旅客点评与比价

让您以优惠价格入住

联系住宿企业了解空房状况。

类似酒店还有空房。

查看全部

David K

Can't trust everything you hear

彭塔艾斯特酒店的点评

2024年11月21日发布于: 海外

点评：We were given a lovely Family Suite (well, after a standard room wasn't made up) - the only problem was I booked a Deluxe Suite. We were led to believe it was the right room. After discovering it wasn't the reception (since the manager was nowhere to be found) started telling numerous different stories: the room is closed for the season, your booking agent made a mistake, it's the same size and price (it's not), there's nothing they can do (this for a 4* hotel), ...and the latest is that the booking agent only told them at the last minute to give us the Deluxe Suite - I got an email reply from the hotel confirming the Deluxe Suite weeks before. The booking agent rang them and they were told that we were in the Deluxe Suite!
Furthermore the aircon didn't work, Alexa only spoke German, the room wasn't service on our 2nd day and the breakfast was lackluster. Is complete honesty/clarity not valued anymore? Unfortunately since they weren't forthcoming from the start I couldn't trust anything subsequently. Maybe it was the booking agent's error but then it should have been between the hotel and them - not the client. All the disappointment was a direct result of the reception not being upfront from the start.

翻译：我们被安排到了一间可爱的家庭套房（好吧，因为标准间没有整理好）——唯一的问题是我订的是豪华套房。我们被误导相信这是正确的房间。在发现不是的时候，接待处（因为经理不见了）开始讲很多不同的故事：房间是这个季节关闭的，你的预订代理犯了一个错误，大小和价格都一样（不是），他们无能为力（对于一家四星级酒店来说），……最新的是预订代理在最后一刻才告诉他们给我们豪华套房——几周前我收到了酒店的电子邮件回复，确认了豪华套房。预订代理给他们打电话，他们被告知我们住的是豪华套房！
此外，空调坏了，Alexa 只会说德语，我们第二天房间没有服务，早餐也很乏味。完全诚实/清晰不再被重视了吗？不幸的是，由于他们从一开始就没有坦诚相待，我后来什么都不能相信了。也许是预订代理的错误，但这应该是酒店和他们之间的问题，而不是客户的问题。所有的失望都是因为接待处从一开始就没有提前做好准备。

查看全部 242 条点评

向我们支付房价的方式将影响价格显示的次序。客房类型或会有所差异。