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AGUSTI M
They almost ruined our sought-after vacation in Paros!
Hotel Kontes的点评
点评：HOTEL KONTES, july 3 2024
They almost ruined our sought-after vacation in Paros
Please, go else-where, …if you can!
For details, keep on reading.
Thank you for your interest.
Expectations…
We had built great expectations on Hotel Kontes by reading some reviews and lookig at the photos of the hotel, and by some very nice e-mail exchanges…but we were immediately disapointed upon arrival.
My wife and I arrived in Paros early in the morning, after a night flight from Barcelona, getting a connection flight in Athens and picking-up a rented car at Paros airport.
The island greeted us with a warm, sunny, brilliant morning! All was running perfectly well!
… and Disapointment
And then, we dropped our luggage at the corner next to the hotel, and we immediately realised the Hotel Kontes we were standing in front of was, and was not, the one we had seen online and had booked for our vacation in Paros.
We were exhausted from the night long travels and could not believe what we saw. The hotel was not really first line in front of the harbour, but hidden beside a corner, the sea could only be seen from the alley to the enttance…
The reception was unwelcoming. There was a stange perfume floating on the air. Our room was not ready yet (we had asked for an early check-in, which could not be guaranteed due to the hotel being fully booked).
We could not stay at the reception to rest. There is not a nice hall a to relax…
Worst of all, the much-desired breakfast existed only in photos.
Breakfast
The hotel has no restaurant nor a coffee-shop, and the breakfast the hotel includes in their offer is a totally unappetizing pre-set continental breakfast, with filtered coffe.
That breakfast is offered at the terrace of the neighbouring restaurant, and there is no possibility to change the set menu, exclude it from the booking or get a refund.
Yes, the terrace you see on the hotel website does not belong to the hotel…
Since that breakfast upon arrival was not paid for in the reservation, we went for a proper breakfast at the hotel Oasis, right in the corner overlooking the harbour and the opposing Krios beach.
Luck
The Oasis Hotel staff, led by Maria, was so welcoming and simpathetic that we even checked if they would have a room for us.
We were lucky, for they had a vacancy, and we could start in a standard room and then move to a room with a sea-view!!!
Is there a way out?
After finnishing breakfast, we returned to Hotel Kontes to check for the possibility to cancel our reservation, and ready to accept a penalisation.
It was June 28th, a Friday early in the morning, and demand was high, so we expected the hotel would not be much damaged
No-way!!!
We would have to pay for the whole booking of four nights. The receptionist claimed not to be entitled to return the money (that, by the way, had not been charged yet against the credit card…)
After trying to negotiate a way-out, we surrendered and asked to file a complaint, but we were indicated to reach out for the office (in Athens), which would not open until 10 am, two hours later… So the receptionist (Gillian) offered to send a message to the officer in charge to get in touch with us…later.
Sea-view?
When we had tried to book through Booking, some weeks in advance, we could not find a room with sea-view for our dates, and checked with the hotel for availability. They could not guarantee the sea-view for there was a booking overlap, but maybe… and we finnally booked direct.
Some days passed away, there was no indication that we would get a room with the sea-view and we finnally settled for a “deluxe room, flexible rate, breakfast/breakfast”
No need to look for the sea-view rooms… there are only two of them in the hotel (so they said), probably always booked.
What you see…is what you get!
Compliments for the photographer: he or she made a great job making the hotel look just in front of the harbour, by the sea…which it is, but hidden behind a corner…And making Hotel Kontes looking more appealing and warm by far that it is actually.
The photo of a nice breakfast table set in front of the harbour…is virtualiy impossible with the current terrace. By the way, the restaurant does not belong to the hotel, nor the breakfast in the photo is what you get included in the price.
Ending
We finnally stood in the Hotel Kontes, to avoid paying twice the hotel.
The room is correct, the bed is not very comfortable (according to my wife).
The aiconditioning is noisy, but neccessary. It provided fresh air at night, and also a disturbing light.
Since we had already paid for it, we went to try the breakfast…and let it there and went somewhere else, and paid teice for breakfast every morning.
We reminded Gillian our wish to get in touch with management, every morning, and she promised to send another message every time. We are about to land back in Barcelona, and we are still waiting for a reply from the office…located in Athens.
Paros has been a great experience, much enjoyed, in spite of our poor choice of hotel.
They almost ruined our sought-after vacation in Paros
Please, go else-where, …if you can!
For details, keep on reading.
Thank you for your interest.
Expectations…
We had built great expectations on Hotel Kontes by reading some reviews and lookig at the photos of the hotel, and by some very nice e-mail exchanges…but we were immediately disapointed upon arrival.
My wife and I arrived in Paros early in the morning, after a night flight from Barcelona, getting a connection flight in Athens and picking-up a rented car at Paros airport.
The island greeted us with a warm, sunny, brilliant morning! All was running perfectly well!
… and Disapointment
And then, we dropped our luggage at the corner next to the hotel, and we immediately realised the Hotel Kontes we were standing in front of was, and was not, the one we had seen online and had booked for our vacation in Paros.
We were exhausted from the night long travels and could not believe what we saw. The hotel was not really first line in front of the harbour, but hidden beside a corner, the sea could only be seen from the alley to the enttance…
The reception was unwelcoming. There was a stange perfume floating on the air. Our room was not ready yet (we had asked for an early check-in, which could not be guaranteed due to the hotel being fully booked).
We could not stay at the reception to rest. There is not a nice hall a to relax…
Worst of all, the much-desired breakfast existed only in photos.
Breakfast
The hotel has no restaurant nor a coffee-shop, and the breakfast the hotel includes in their offer is a totally unappetizing pre-set continental breakfast, with filtered coffe.
That breakfast is offered at the terrace of the neighbouring restaurant, and there is no possibility to change the set menu, exclude it from the booking or get a refund.
Yes, the terrace you see on the hotel website does not belong to the hotel…
Since that breakfast upon arrival was not paid for in the reservation, we went for a proper breakfast at the hotel Oasis, right in the corner overlooking the harbour and the opposing Krios beach.
Luck
The Oasis Hotel staff, led by Maria, was so welcoming and simpathetic that we even checked if they would have a room for us.
We were lucky, for they had a vacancy, and we could start in a standard room and then move to a room with a sea-view!!!
Is there a way out?
After finnishing breakfast, we returned to Hotel Kontes to check for the possibility to cancel our reservation, and ready to accept a penalisation.
It was June 28th, a Friday early in the morning, and demand was high, so we expected the hotel would not be much damaged
No-way!!!
We would have to pay for the whole booking of four nights. The receptionist claimed not to be entitled to return the money (that, by the way, had not been charged yet against the credit card…)
After trying to negotiate a way-out, we surrendered and asked to file a complaint, but we were indicated to reach out for the office (in Athens), which would not open until 10 am, two hours later… So the receptionist (Gillian) offered to send a message to the officer in charge to get in touch with us…later.
Sea-view?
When we had tried to book through Booking, some weeks in advance, we could not find a room with sea-view for our dates, and checked with the hotel for availability. They could not guarantee the sea-view for there was a booking overlap, but maybe… and we finnally booked direct.
Some days passed away, there was no indication that we would get a room with the sea-view and we finnally settled for a “deluxe room, flexible rate, breakfast/breakfast”
No need to look for the sea-view rooms… there are only two of them in the hotel (so they said), probably always booked.
What you see…is what you get!
Compliments for the photographer: he or she made a great job making the hotel look just in front of the harbour, by the sea…which it is, but hidden behind a corner…And making Hotel Kontes looking more appealing and warm by far that it is actually.
The photo of a nice breakfast table set in front of the harbour…is virtualiy impossible with the current terrace. By the way, the restaurant does not belong to the hotel, nor the breakfast in the photo is what you get included in the price.
Ending
We finnally stood in the Hotel Kontes, to avoid paying twice the hotel.
The room is correct, the bed is not very comfortable (according to my wife).
The aiconditioning is noisy, but neccessary. It provided fresh air at night, and also a disturbing light.
Since we had already paid for it, we went to try the breakfast…and let it there and went somewhere else, and paid teice for breakfast every morning.
We reminded Gillian our wish to get in touch with management, every morning, and she promised to send another message every time. We are about to land back in Barcelona, and we are still waiting for a reply from the office…located in Athens.
Paros has been a great experience, much enjoyed, in spite of our poor choice of hotel.
翻译：康特斯酒店，2024 年 7 月 3 日
他们几乎毁了我们在帕罗斯岛的度假之旅
如果可以的话，请去别的地方！
有关详情，请继续阅读。
感谢您的关注。
期望……
我们通过阅读一些评论、查看酒店照片以及一些非常友好的电子邮件交流，对康特斯酒店抱有很大的期望……但我们一到就失望了。
我和我的妻子一大早就抵达了帕罗斯岛，从巴塞罗那乘坐夜间航班，在雅典转机，在帕罗斯机场取了一辆租来的车。
岛屿以一个温暖、阳光明媚、灿烂的早晨迎接我们！一切都很顺利！
……和失望
然后，我们把行李放在酒店旁边的角落，我们立刻意识到我们站在前面的康特斯酒店不是我们在网上看到的那家，也不是我们为帕罗斯岛度假预订的那家。
经过一整夜的旅行，我们筋疲力尽，简直不敢相信眼前的一切。这家酒店其实并不在港口前，而是隐藏在一个角落里，只有从小巷到入口才能看到大海……
接待处很冷淡。空气中飘荡着一股奇怪的香水味。我们的房间还没有准备好（我们要求提前入住，但由于酒店已满员，因此无法保证）。
我们无法留在接待处休息。没有一个舒适的大厅可以放松……
最糟糕的是，我们梦寐以求的早餐只存在于照片中。
早餐
酒店没有餐厅也没有咖啡店，酒店提供的早餐是完全没有胃口的预设欧陆式早餐，配有过滤咖啡。
早餐在邻近餐厅的露台上供应，无法更改套餐、将其从预订中排除或获得退款。
是的，您在酒店网站上看到的露台不属于酒店……
由于预订时没有支付抵达时的早餐费用，所以我们去了 Oasis 酒店享用了正宗的早餐，就在可以俯瞰海港和对面的 Krios 海滩的角落里。
运气
Oasis 酒店的工作人员由 Maria 带领，非常热情和善解人意，我们甚至询问他们是否有房间给我们。
我们很幸运，因为他们有空房，我们可以先住标准间，然后搬到海景房！！！
有办法吗？
吃完早餐后，我们回到 Kontes 酒店，查看是否可以取消预订，并准备接受罚款。
那是 6 月 28 日，星期五，早上，需求量很大，所以我们预计酒店不会受到太大的损坏
不可能！！！
我们必须支付四晚的全部预订费用。接待员声称无权退还这笔钱（顺便说一句，这笔钱还没有从信用卡上扣款……）
在尝试协商解决办法后，我们放弃了，并要求提出投诉，但我们被告知要联系办公室（在雅典），该办公室要到上午 10 点才开门，也就是两个小时后……所以接待员（Gillian）提出给负责人发消息，让他稍后再联系我们……
海景房？
当我们提前几周尝试通过 Booking 预订时，我们找不到适合我们日期的海景房，于是向酒店查询了空房情况。他们不能保证有海景房，因为预订有重叠，但也许……我们最终直接预订了。
几天过去了，我们还是没有找到海景房，最后我们选择了“豪华房，灵活价格，早餐/早餐”
无需寻找海景房……酒店里只有两间（他们说），可能一直都被订满了。
所见即所得！
向摄影师致敬：他或她做得很棒，让酒店看起来就在海港前面，在海边……它确实在海边，但隐藏在一个角落里……让 Hotel Kontes 看起来比实际更吸引人、更温暖。
在目前的露台上，一张摆在海港前的漂亮早餐桌的照片几乎不可能出现。顺便说一句，餐厅不属于酒店，照片中的早餐也不包含在房价内。
结束
我们最终住在 Hotel Kontes，以避免支付双倍的酒店费用。
房间不错，床不太舒服（我妻子说）。
空调很吵，但很有必要。它在晚上提供新鲜空气，但灯光也让人感到不舒服。
因为我们已经付了钱，所以我们去尝试了早餐……然后就把它放在那里，去了其他地方，每天早上都付了早餐费。
我们每天早上都提醒 Gillian 我们希望与管理层取得联系，她答应每次都会发一条消息。我们即将返回巴塞罗那，我们仍在等待办公室的回复……位于雅典。
帕罗斯岛的体验很棒，尽管我们选择的酒店不太好，但我们还是很享受。
他们几乎毁了我们在帕罗斯岛的度假之旅
如果可以的话，请去别的地方！
有关详情，请继续阅读。
感谢您的关注。
期望……
我们通过阅读一些评论、查看酒店照片以及一些非常友好的电子邮件交流，对康特斯酒店抱有很大的期望……但我们一到就失望了。
我和我的妻子一大早就抵达了帕罗斯岛，从巴塞罗那乘坐夜间航班，在雅典转机，在帕罗斯机场取了一辆租来的车。
岛屿以一个温暖、阳光明媚、灿烂的早晨迎接我们！一切都很顺利！
……和失望
然后，我们把行李放在酒店旁边的角落，我们立刻意识到我们站在前面的康特斯酒店不是我们在网上看到的那家，也不是我们为帕罗斯岛度假预订的那家。
经过一整夜的旅行，我们筋疲力尽，简直不敢相信眼前的一切。这家酒店其实并不在港口前，而是隐藏在一个角落里，只有从小巷到入口才能看到大海……
接待处很冷淡。空气中飘荡着一股奇怪的香水味。我们的房间还没有准备好（我们要求提前入住，但由于酒店已满员，因此无法保证）。
我们无法留在接待处休息。没有一个舒适的大厅可以放松……
最糟糕的是，我们梦寐以求的早餐只存在于照片中。
早餐
酒店没有餐厅也没有咖啡店，酒店提供的早餐是完全没有胃口的预设欧陆式早餐，配有过滤咖啡。
早餐在邻近餐厅的露台上供应，无法更改套餐、将其从预订中排除或获得退款。
是的，您在酒店网站上看到的露台不属于酒店……
由于预订时没有支付抵达时的早餐费用，所以我们去了 Oasis 酒店享用了正宗的早餐，就在可以俯瞰海港和对面的 Krios 海滩的角落里。
运气
Oasis 酒店的工作人员由 Maria 带领，非常热情和善解人意，我们甚至询问他们是否有房间给我们。
我们很幸运，因为他们有空房，我们可以先住标准间，然后搬到海景房！！！
有办法吗？
吃完早餐后，我们回到 Kontes 酒店，查看是否可以取消预订，并准备接受罚款。
那是 6 月 28 日，星期五，早上，需求量很大，所以我们预计酒店不会受到太大的损坏
不可能！！！
我们必须支付四晚的全部预订费用。接待员声称无权退还这笔钱（顺便说一句，这笔钱还没有从信用卡上扣款……）
在尝试协商解决办法后，我们放弃了，并要求提出投诉，但我们被告知要联系办公室（在雅典），该办公室要到上午 10 点才开门，也就是两个小时后……所以接待员（Gillian）提出给负责人发消息，让他稍后再联系我们……
海景房？
当我们提前几周尝试通过 Booking 预订时，我们找不到适合我们日期的海景房，于是向酒店查询了空房情况。他们不能保证有海景房，因为预订有重叠，但也许……我们最终直接预订了。
几天过去了，我们还是没有找到海景房，最后我们选择了“豪华房，灵活价格，早餐/早餐”
无需寻找海景房……酒店里只有两间（他们说），可能一直都被订满了。
所见即所得！
向摄影师致敬：他或她做得很棒，让酒店看起来就在海港前面，在海边……它确实在海边，但隐藏在一个角落里……让 Hotel Kontes 看起来比实际更吸引人、更温暖。
在目前的露台上，一张摆在海港前的漂亮早餐桌的照片几乎不可能出现。顺便说一句，餐厅不属于酒店，照片中的早餐也不包含在房价内。
结束
我们最终住在 Hotel Kontes，以避免支付双倍的酒店费用。
房间不错，床不太舒服（我妻子说）。
空调很吵，但很有必要。它在晚上提供新鲜空气，但灯光也让人感到不舒服。
因为我们已经付了钱，所以我们去尝试了早餐……然后就把它放在那里，去了其他地方，每天早上都付了早餐费。
我们每天早上都提醒 Gillian 我们希望与管理层取得联系，她答应每次都会发一条消息。我们即将返回巴塞罗那，我们仍在等待办公室的回复……位于雅典。
帕罗斯岛的体验很棒，尽管我们选择的酒店不太好，但我们还是很享受。
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