The most perfect hotel in Polignano e Mare!
Cala Ponte, a Tribute Portfolio Hotel的点评
点评:We originally booked an AirBNB about 10 minutes from the hotel that had several issues and we had to leave the house. As a mother with two small children in a foreign country, this was quite stressful! I was lucky to speak to Paola from reservations on the phone and she promptly booked us three rooms. We arrived at the hotel and she could tell I was upset. She graciously offered us complimentary coffees and pastries for my children. She offered us a place to change in our bathing suits so we could enjoy the pool while our rooms were cleaned. The pool was serene, refreshing and beautiful. This is exactly what we needed after a stressful day. She was able to get my families’ rooms across from each other which was very convenient for my family.
Christian greeted us when we arrived at the hotel and took our bags. He was so professional, calm and kind. This is exactly what we needed! He answered questions and gave local recommendations of where to shop for local pasta, olive oil and focaccia. Guilj from the front desk referred us the Paolo’s TukTuk service to get us to Via Roma. She recommended an excellent place for focaccia that my kids loved! Silvia, the bartender, was so professional and had a great sense of humor when my mother in law ordered a cappuccino after dinner! We needed a good laugh and Silvia took care of us. We had a beautiful dinner in the restaurant on our last night. Davide and Marco were our servers and gave alternative menu options to please our group. My son left a little toy behind and they saved it for us at the host stand the next day!
The rooms are beautiful and exactly what we needed after leaving our AirBNB. The staff is remarkable. They are personable, professional and understand hospitality. The property is immaculate. You will not be disappointed here!
翻译:我们原本预订了离酒店大约10分钟路程的Airbnb,但后来出了几个问题,我们不得不离开。作为一个在国外带着两个小孩的母亲,这真是让人压力山大!我很幸运地通过电话联系了预订部的Paola,她很快就帮我们预订了三个房间。我们到了酒店,她看出了我的不安。她慷慨地为我的孩子提供了免费的咖啡和糕点。她还为我们提供了一个换泳衣的地方,让我们可以在打扫房间的同时在泳池里尽情玩耍。泳池宁静、清爽、美丽。这正是我们紧张的一天之后所需要的。她帮我安排了我们两家人的房间,这对我们一家人来说非常方便。
我们到达酒店时,Christian接待了我们,并帮我们拿行李。他非常专业、冷静、友善。这正是我们需要的!他解答了我们的疑问,并推荐了当地的意大利面、橄榄油和意式面包。前台的Guilj推荐了Paolo’s TukTuk嘟嘟车服务,带我们去Via Roma。她还推荐了一家很棒的佛卡夏面包店,我的孩子们都很喜欢!调酒师Silvia非常专业,而且在我婆婆晚饭后点了一杯卡布奇诺时,她还展现了十足的幽默感!我们正需要开怀大笑一番,Silvia把我们照顾得无微不至。最后一晚我们在餐厅享用了美味的晚餐。服务员Davide和Marco提供了其他菜单选择,让我们一家人都满意。我儿子落下了一个小玩具,第二天他们就把它留在了接待处,帮我们保管了下来!
房间很漂亮,正是我们离开Airbnb后所需要的。工作人员非常出色。他们亲切友好、专业敬业,并且懂得待客之道。酒店一尘不染。你不会失望的!