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Terrible customer service, blaming the customer
Cretan Holidays - Rhodes的点评
点评：Terrible. The company will blame you for all miscommunication and problems you face, and refuse to refund you.
My husband and I purchased a boat trip to Paxos, antipaxos and blue caves. We agreed to be picked up from our hotel location at 9:45 and were told to wait there already 10 minutes before, which we did. The bus they told us to take never came, and we were getting super worried that the boat would leave without us. Then a bus came with the driver saying he’s picking up people to go to paxos and antipaxos, which was our location. We showed him our tickets, and he told us it’s good to go, so we got in. We arrived to the port and the bus driver told us to line up and wait to be checked in to the correct boat. While they were struggling to find us in the system, the boat then in fact, left. When we finally found out where we were supposed to be checked in, they told us it was our fault that we took the wrong bus to get there. We called their customer service to ask if they could refund us or reschedule the trip, to which they replied there is nothing they can do, and that it was our fault because we got on the wrong bus and didn’t call them… absolutely no willingness to help or even remotely understand our situation as tourists and foreigners in a country where we understand nothing.
Would not recommend anyone to ever purchase from them. Terrible customer service.
My husband and I purchased a boat trip to Paxos, antipaxos and blue caves. We agreed to be picked up from our hotel location at 9:45 and were told to wait there already 10 minutes before, which we did. The bus they told us to take never came, and we were getting super worried that the boat would leave without us. Then a bus came with the driver saying he’s picking up people to go to paxos and antipaxos, which was our location. We showed him our tickets, and he told us it’s good to go, so we got in. We arrived to the port and the bus driver told us to line up and wait to be checked in to the correct boat. While they were struggling to find us in the system, the boat then in fact, left. When we finally found out where we were supposed to be checked in, they told us it was our fault that we took the wrong bus to get there. We called their customer service to ask if they could refund us or reschedule the trip, to which they replied there is nothing they can do, and that it was our fault because we got on the wrong bus and didn’t call them… absolutely no willingness to help or even remotely understand our situation as tourists and foreigners in a country where we understand nothing.
Would not recommend anyone to ever purchase from them. Terrible customer service.
翻译：糟糕的。公司将把您遇到的所有沟通不畅和问题归咎于您，并拒绝为您退款。
我丈夫和我购买了前往 Paxos、antipaxos 和蓝洞的游船之旅。我们同意在 9 点 45 分从酒店位置接我们，并被告知在 10 分钟前就已经在那里等了，我们照做了。他们告诉我们乘坐的公共汽车从未来过，我们非常担心这艘船会在没有我们的情况下离开。然后一辆公共汽车开来，司机说他要接人去 paxos 和 antipaxos，这是我们的位置。我们给他看了我们的船票，他告诉我们可以出发了，所以我们上了船。我们到了港口，巴士司机告诉我们排队等候登记到正确的船上。当他们努力在系统中找到我们时，船实际上已经离开了。当我们终于找到我们应该在哪里办理登机手续时，他们告诉我们，我们坐错了车去那里是我们的错。我们打电话给他们的客服，问他们是否可以退款或重新安排行程，他们回答说他们无能为力，这是我们的错，因为我们上错了车，没有给他们打电话……绝对不行愿意帮助甚至远程了解我们在一个我们一无所知的国家作为游客和外国人的情况。
不会推荐任何人从他们那里购买。糟糕的客户服务。
我丈夫和我购买了前往 Paxos、antipaxos 和蓝洞的游船之旅。我们同意在 9 点 45 分从酒店位置接我们，并被告知在 10 分钟前就已经在那里等了，我们照做了。他们告诉我们乘坐的公共汽车从未来过，我们非常担心这艘船会在没有我们的情况下离开。然后一辆公共汽车开来，司机说他要接人去 paxos 和 antipaxos，这是我们的位置。我们给他看了我们的船票，他告诉我们可以出发了，所以我们上了船。我们到了港口，巴士司机告诉我们排队等候登记到正确的船上。当他们努力在系统中找到我们时，船实际上已经离开了。当我们终于找到我们应该在哪里办理登机手续时，他们告诉我们，我们坐错了车去那里是我们的错。我们打电话给他们的客服，问他们是否可以退款或重新安排行程，他们回答说他们无能为力，这是我们的错，因为我们上错了车，没有给他们打电话……绝对不行愿意帮助甚至远程了解我们在一个我们一无所知的国家作为游客和外国人的情况。
不会推荐任何人从他们那里购买。糟糕的客户服务。
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