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Manala Hotel的点评
点评：Don’t like to write bad reviews but after several issues I felt compelled to. Mainly because I’d tried in numerous occasions to give feedback directly but I didn’t not receive a hospitable response.
On arrival all seemed fine. Lovely grounds, beautiful bungalows, very spacious, and nice pool too.
We are a family of 4 so had a lot of luggage, and as I was looking after both kids (baby and toddler) my husband was left with no assistance, to bring the suitcases up the gravel drive which isn’t easy with wheels in 35degree heat, this didn’t bother us much at the time as it’s only a small annoyance but you’ll see it adds up.
The mattresses were comfy but the pillows weren’t, very cheap, synthetic and lumpy feeling and the sheets and pillow cases felt “well used” like they needed to replace them.
The fridge was great with little bits like chopping board and knife and ice bucket provided
The table and chair set up outside was fine for a balcony set up, but this is where you get served breakfast so for a family of 4 it was bit of a tight squeeze. (High chairs not provided)
Breakfast was very simple, for the topics- just gallo pinto and overcooked scrambled eggs - all a bit dry. And this sounds mean, and I don’t mean it to be, but it was served by the grounds men, who were also doing the trash and other grounds jobs, so served in scruffy clothes, no apron or kitchen uniform - just felt a bit unhygienic.
After breakfast is delivered to the door on a tray (the table is not cleaned prior to service, nor after) you have it to yourself but there’s no1 around checking if everything is okay. No too ups for hot drinks, no condiments, salt or pepper. After breakfast is finished, the tray is removed but no1 to clean the table or floor until the rooms get turned over, so it becomes an ant and fly fest with all the crumbs and spillages (lots when you have kids).
It also renders the table useless if you want to continue to sit outside and enjoy the sun reading a book.
The AC was the biggest problem for us. Firstly it didn’t properly cool the room even at the maximum setting. Secondly it took so long to actually cool down after returning to the room and turning on. So we actually asked if there was a possibility of keeping it on during the time we were out. And we were told a firm no, and they would be obliged to come in and turn it off.
Although a great location for the beach and restaurants, it is Also right opposite a very loud nightclub- very loud music starting at 9pm.
The whole experience felt more like serviced apartment rather than a hotel. All the points put together has left me with a bitter experience. The customer service was lacking and no1 checked on us the entire time, even though they knew we were u happy.
If you’re calling yourself a hotel, well that comes with certain expectations that just weren’t met.
It’s a shame as it’s got the potential to be great with a more personalised and understanding customer service and a few other tweaks.
On arrival all seemed fine. Lovely grounds, beautiful bungalows, very spacious, and nice pool too.
We are a family of 4 so had a lot of luggage, and as I was looking after both kids (baby and toddler) my husband was left with no assistance, to bring the suitcases up the gravel drive which isn’t easy with wheels in 35degree heat, this didn’t bother us much at the time as it’s only a small annoyance but you’ll see it adds up.
The mattresses were comfy but the pillows weren’t, very cheap, synthetic and lumpy feeling and the sheets and pillow cases felt “well used” like they needed to replace them.
The fridge was great with little bits like chopping board and knife and ice bucket provided
The table and chair set up outside was fine for a balcony set up, but this is where you get served breakfast so for a family of 4 it was bit of a tight squeeze. (High chairs not provided)
Breakfast was very simple, for the topics- just gallo pinto and overcooked scrambled eggs - all a bit dry. And this sounds mean, and I don’t mean it to be, but it was served by the grounds men, who were also doing the trash and other grounds jobs, so served in scruffy clothes, no apron or kitchen uniform - just felt a bit unhygienic.
After breakfast is delivered to the door on a tray (the table is not cleaned prior to service, nor after) you have it to yourself but there’s no1 around checking if everything is okay. No too ups for hot drinks, no condiments, salt or pepper. After breakfast is finished, the tray is removed but no1 to clean the table or floor until the rooms get turned over, so it becomes an ant and fly fest with all the crumbs and spillages (lots when you have kids).
It also renders the table useless if you want to continue to sit outside and enjoy the sun reading a book.
The AC was the biggest problem for us. Firstly it didn’t properly cool the room even at the maximum setting. Secondly it took so long to actually cool down after returning to the room and turning on. So we actually asked if there was a possibility of keeping it on during the time we were out. And we were told a firm no, and they would be obliged to come in and turn it off.
Although a great location for the beach and restaurants, it is Also right opposite a very loud nightclub- very loud music starting at 9pm.
The whole experience felt more like serviced apartment rather than a hotel. All the points put together has left me with a bitter experience. The customer service was lacking and no1 checked on us the entire time, even though they knew we were u happy.
If you’re calling yourself a hotel, well that comes with certain expectations that just weren’t met.
It’s a shame as it’s got the potential to be great with a more personalised and understanding customer service and a few other tweaks.
翻译：不喜欢写差评，但经过几期后我觉得有必要。主要是因为我曾多次尝试直接提供反馈，但都没有得到热情的回应。
抵达时一切似乎都很好。可爱的场地，美丽的平房，非常宽敞，还有漂亮的游泳池。
我们是一个 4 口之家，所以有很多行李，当我照顾两个孩子（婴儿和蹒跚学步的孩子）时，我丈夫没有任何帮助，只能将手提箱搬上砾石车道，这对有轮子的人来说并不容易35 度的高温，这当时并没有给我们带来太大的困扰，因为这只是一个小烦恼，但你会看到它加起来了。
床垫很舒服，但枕头不是，非常便宜，合成材料和块状感觉，床单和枕套感觉“用得很好”，就像他们需要更换它们一样。
冰箱很棒，提供砧板、刀和冰桶等小物件
外面的桌子和椅子很适合阳台，但这是你吃早餐的地方，所以对于一个 4 口之家来说有点挤。 （不提供高脚椅）
早餐非常简单，就主题而言——只有加洛平托和煮过头的炒鸡蛋——都有点干。这听起来很刻薄，我不是故意的，但它是由地面人员提供的，他们也在做垃圾和其他地面工作，所以穿着邋遢的衣服，没有围裙或厨房制服 - 只是觉得有点不卫生。
早餐用托盘送到门口后（服务前和服务后都没有清洁桌子），您可以自己吃早餐，但没有人检查是否一切正常。热饮、调味品、盐或胡椒不宜过多。早餐吃完后，托盘被取下，但没有人清理桌子或地板，直到房间翻过来，所以它变成了一个蚂蚁和苍蝇盛宴，上面有所有的面包屑和溢出物（当你有孩子的时候很多）。
如果你想继续坐在外面享受阳光看书，它也会让桌子变得毫无用处。
空调对我们来说是最大的问题。首先，即使在最大设置下，它也不能正确地冷却房间。其次，回到房间并打开电源后，实际上花了很长时间才真正冷却下来。所以我们实际上询问了在我们外出期间是否有可能保持它。我们被拒绝了，他们将不得不进来并将其关闭。
虽然是海滩和餐厅的绝佳位置，但它也位于一个非常嘈杂的夜总会对面 - 晚上 9 点开始播放非常嘈杂的音乐。
整个体验更像是服务式公寓而不是酒店。所有的要点加在一起给我留下了痛苦的经历。缺乏客户服务，没有人一直检查我们，即使他们知道我们很开心。
如果您称自己为酒店，那肯定会带来一些未满足的期望。
很遗憾，因为它有潜力通过更加个性化和理解的客户服务以及其他一些调整来变得更好。
抵达时一切似乎都很好。可爱的场地，美丽的平房，非常宽敞，还有漂亮的游泳池。
我们是一个 4 口之家，所以有很多行李，当我照顾两个孩子（婴儿和蹒跚学步的孩子）时，我丈夫没有任何帮助，只能将手提箱搬上砾石车道，这对有轮子的人来说并不容易35 度的高温，这当时并没有给我们带来太大的困扰，因为这只是一个小烦恼，但你会看到它加起来了。
床垫很舒服，但枕头不是，非常便宜，合成材料和块状感觉，床单和枕套感觉“用得很好”，就像他们需要更换它们一样。
冰箱很棒，提供砧板、刀和冰桶等小物件
外面的桌子和椅子很适合阳台，但这是你吃早餐的地方，所以对于一个 4 口之家来说有点挤。 （不提供高脚椅）
早餐非常简单，就主题而言——只有加洛平托和煮过头的炒鸡蛋——都有点干。这听起来很刻薄，我不是故意的，但它是由地面人员提供的，他们也在做垃圾和其他地面工作，所以穿着邋遢的衣服，没有围裙或厨房制服 - 只是觉得有点不卫生。
早餐用托盘送到门口后（服务前和服务后都没有清洁桌子），您可以自己吃早餐，但没有人检查是否一切正常。热饮、调味品、盐或胡椒不宜过多。早餐吃完后，托盘被取下，但没有人清理桌子或地板，直到房间翻过来，所以它变成了一个蚂蚁和苍蝇盛宴，上面有所有的面包屑和溢出物（当你有孩子的时候很多）。
如果你想继续坐在外面享受阳光看书，它也会让桌子变得毫无用处。
空调对我们来说是最大的问题。首先，即使在最大设置下，它也不能正确地冷却房间。其次，回到房间并打开电源后，实际上花了很长时间才真正冷却下来。所以我们实际上询问了在我们外出期间是否有可能保持它。我们被拒绝了，他们将不得不进来并将其关闭。
虽然是海滩和餐厅的绝佳位置，但它也位于一个非常嘈杂的夜总会对面 - 晚上 9 点开始播放非常嘈杂的音乐。
整个体验更像是服务式公寓而不是酒店。所有的要点加在一起给我留下了痛苦的经历。缺乏客户服务，没有人一直检查我们，即使他们知道我们很开心。
如果您称自己为酒店，那肯定会带来一些未满足的期望。
很遗憾，因为它有潜力通过更加个性化和理解的客户服务以及其他一些调整来变得更好。
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