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资质规则
旅行
账户
Operationally poor
Paul O
Operationally poor
Subway的点评
点评：Having brought the kids to the seaside today and one of the rules of the day being Subway lunch we drove out of our Liverpool Subway options to try the Rhyl High Street store for a spot of picnic lunch. I'd had my emails telling me about the change in loyalty scheme so no surprise when I went to submit my order online a new app was needed and new logins/verifications. We placed 3 footling meals into our basket and after a few minutes trying to set up our payment details our order was sent at 1.05pm pending acceptance . That shortly came through 1.25pm ready time . Took us less time than we thought to reach the shop location and went in to ask if we were too early . Got asked to wait , ours was being prepared . There then followed 4 ordered at the counter that all got the attention of the team. I moved to the collection area when my app notified me and still the customers in-house were having orders taken and served, all before me and my 1.05 pm order . At 1.42pm my 3 footling meal deal was passed to me with an apology about my wait . I've never seen such a poor operating store before, my kids fully aware we'd ordered 40 mins prior couldn't understand how walk up customers were getting served and fed while we hung around for double our ready time .
翻译：今天带孩子们去了海边，而当天的规则之一是吃 Subway 午餐，所以我们开车离开了利物浦 Subway 餐厅，前往 Rhyl High Street 店尝试野餐。我收到了电子邮件，告知我忠诚度计划的变化，所以当我在线提交订单时，我一点也不惊讶，需要一个新的应用程序和新的登录/验证。我们将 3 顿简单的餐点放进篮子里，几分钟后尝试设置我们的付款详情，我们的订单于下午 1 点 05 分发送，等待接受。不久，1 点 25 分就准备好了。我们花的时间比想象中要少，就到达了商店，进去问我们是否来得太早。他们要求我们等一下，因为我们的餐点正在准备中。随后，柜台有 4 个人点了餐，他们都得到了团队的关注。当我的应用程序通知我时，我转移到取餐区，店内的顾客仍在接受订单并提供服务，这一切都在我和下午 1 点 05 分的订单之前。下午 1:42，我收到了价值 3 美元的套餐，并收到了对我的等待时间的道歉。我从未见过经营状况如此糟糕的商店，我的孩子们完全知道我们提前 40 分钟订了餐，他们无法理解为什么走来的顾客能得到服务和食物，而我们却等了两倍的准备时间。
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