点评:The hotel is in a great location on the edge of Loch Fyne and the hotel has a long road (around a quarter mile) leading up to the small castle. The view is great and from the outside, you can see the conservatory (breakfast & lunch is served there) looking out over the water. The outside of the castle walls are black in places and could do with a jet wash to brighten the stonework up like other exposed parts are. Inside, there’s a musty smell but it’s a castle after all, part of the character, right? I’m filled with fear when I’m asked what time I would be wanting breakfast, which usually means hotels can’t cope with large groups appearing randomly and guests need allocated a timeslot…never a good sign. Another bad sign is getting handed those types of keys with a long piece of wood attached (rather than a key card) which in my experience means a tired and outdated hotel. I’m led to my room up two flights of stairs (no elevator), I feel the place needs a little TLC and is tired and dimly lit. The room itself was OK but the loud creaking floorboards did annoy me a little. The bathroom has been refurbished and modern which was a relief. I go to the dimly lit conservatory and the tables, chairs, cutlery and dishes scream 1970’s but the view is lovely. Here's where it all falls apart. I order the chicken burger which strangely has cheese and bacon added (usually left for beef burgers)…never heard of it but let’s see. It arrives promptly (quicker than expected) and as I take my first few bits, I feel a jelly substance in my mouth at times and quickly stop to cut the chicken on plate to discover the chicken is not cooked! I stay overnight around 100 times per year, and I have never returned food but on this occasion, I alerted the waiter, showed him the uncooked areas and to his credit, offered to replace the burger. When he returned, he said the chef had stated that this was not the breast but the thigh as if this was some sort of explanation. It doesn’t matter if it’s the head of the chicken, it wasn’t cooked plain and simple. I felt like throwing up after taking a couple of bits as my appetite was now gone. Fortunately, I was OK, but this must be a huge red flag for the hotel…this could have been very serious.
翻译:酒店地理位置优越,位于菲恩湖 (Loch Fyne) 边缘,有一条长路(约四分之一英里)通往小城堡。景色很棒,从外面可以看到温室(早餐和午餐在那里供应),俯瞰水面。城堡外墙有些地方是黑色的,可以用喷射水流冲洗,使石雕像其他暴露部分一样明亮起来。里面有一股霉味,但毕竟是城堡,是城堡特色的一部分,对吧?当我被问到我什么时候想吃早餐时,我充满了恐惧,这通常意味着酒店无法应对随机出现的大群体,客人需要分配一个时间段……这绝不是一个好兆头。另一个不好的迹象是拿到那种带有长木块的钥匙(而不是钥匙卡),根据我的经验,这意味着酒店陈旧过时。我被带到我的房间,爬了两层楼梯(没有电梯),我觉得这个地方需要一点细心照料,而且光线昏暗。房间本身还可以,但是响亮的吱吱作响的地板确实让我有点烦。浴室经过了翻新,很现代化,这让我松了一口气。我去了灯光昏暗的温室,桌子、椅子、餐具和碗碟都带着 20 世纪 70 年代的气息,但是景色很美。这就是一切都崩溃的地方。我点了鸡肉汉堡,奇怪的是里面加了奶酪和培根(通常是牛肉汉堡才有的)……从未听说过,但让我们看看吧。它很快就送来了(比预期的要快),当我吃下前几口时,有时我感觉嘴里有果冻状物质,我赶紧停下来切盘子上的鸡肉,却发现鸡肉没煮熟!我每年在这里过夜大约 100 次,我从来没有退回过食物,但这次,我提醒了服务员,向他展示了未煮熟的地方,值得称赞的是,他提出更换汉堡。回来后,他说厨师说这不是鸡胸而是鸡腿,好像这是某种解释。不管是不是鸡头,都不是简单烹制的。我吃了几口就想吐,因为我的胃口全没了。幸运的是,我没事,但这对酒店来说一定是一个巨大的危险信号……情况可能非常严重。