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scholasticaw204
Being proactive backfired!
玛拉菲基平房酒店的点评
点评：We were at Marafiki Bungalows on 18 - 20th Dec, checking out on 21st. I paid for accommodation in advance, and since the quote was in dollars and I was paying in TZS, I paid extra to ensure there was no shortfall due exchange rate fluctuations. On checking out I had to argue and defend this decision as the extra payment was not taken into account and the manager insisted for me to pay our bill in fulk without deducting the extra cash paid, arguing that I had not paid local taxes. Given that we were rushing to the ferry, I paid. On the way out, I recalculated and confirmed that I was overcharged. I immediately communicated that, and by the end of the day, it was concluded that I was overcharged and would be refunded. A week later, I received communication that I was not overcharged. After a new back and forth, I suggested they add up expenses and payments using Excel. For the send time, they admitted overcharging and promised a refund. As I write this, I still don't have my refund. The feedback I keep receiving is that we will remind the owner to pay you. I believe if I had underpaid, they would have hounded me for it.
This a sad ending to a wonderful stay. The place is beautiful with great views. The best things about the place are the staff in the restaurant and the food is top notch.
This a sad ending to a wonderful stay. The place is beautiful with great views. The best things about the place are the staff in the restaurant and the food is top notch.
翻译：我们于 12 月 18 日至 20 日入住 Marafiki Bungalows，21 日退房。我提前支付了住宿费，由于报价以美元计算，而我以坦桑尼亚先令支付，因此我额外支付了费用以确保汇率波动不会造成差额。退房时，我不得不争辩并捍卫这一决定，因为额外支付的费用没有被考虑在内，经理坚持让我全额支付账单，而不扣除额外支付的现金，理由是我没有支付当地税。考虑到我们正赶着去渡轮，我付了钱。在离开的路上，我重新计算并确认我被多收了钱。我立即传达了这一信息，到当天结束时，他们得出结论，我被多收了钱，并将退款。一周后，我收到通知说我没有被多收钱。经过新的来回，我建议他们使用 Excel 将费用和付款加起来。对于发送时间，他们承认多收了钱，并承诺退款。在我写这篇文章的时候，我还没有收到退款。我不断收到的反馈是，我们会提醒业主付款。我相信如果我少付了钱，他们会为此追着我。
这是一次美好住宿的悲伤结局。这个地方很漂亮，景色优美。这里最好的地方是餐厅的工作人员和一流的食物。
这是一次美好住宿的悲伤结局。这个地方很漂亮，景色优美。这里最好的地方是餐厅的工作人员和一流的食物。
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