点评:For my mom's 80th birthday, I scheduled a head to to toe package at the Woodhouse at the Rim in San Antonio which was prepaid with gratuity. After her service, she was charged individual rates rather than the package rate. She called embarrassed to let me know about the situation. I immediately spoke with the receptionist and she recognized the mistake and overcharge stating that they had multiple complaints today as a result of the after hours service support staff. The receptionist took my wrong information which I again corrected. Shortly after, my mom let me know she forgot her very special earrings there while getting her treatment. I immediately called the staff who stated that it was not there and that I should ask my mom to look in her purse. Confirming it was not there, I called to asked that they check the premise again and email me there policy on missing/stolen items. After confirming my email and assuring me that it would be immediately emailed, the policy still has not been provided. I am horrified that my mom spent her 80th birthday celebration overcharged for a treatment that should have been prepaid by me only to leave with missing jewels that she trusted was safe to take off during her treatment. So sad.
翻译:为了庆祝我妈妈的 80 岁生日,我在圣安东尼奥的 Woodhouse at the Rim 安排了一个从头到脚的套餐,预付了小费。服务结束后,她被收取个人费率而不是套餐费率。她不好意思打电话告诉我情况。我立即与接待员交谈,她意识到错误和多收钱,说他们今天因下班后服务支持人员而收到多起投诉。接待员记下了我的错误信息,我再次更正了这些信息。不久之后,我妈妈告诉我她在接受治疗时忘记了她非常特别的耳环。我立即打电话给工作人员,工作人员说它不在那里,我应该让我妈妈看看她的钱包。确认它不在那里后,我打电话要求他们再次检查前提并通过电子邮件向我发送有关丢失/被盗物品的政策。在确认我的电子邮件并向我保证会立即通过电子邮件发送后,该政策仍未提供。令我震惊的是,我妈妈在她 80 岁生日庆典上为一项本应由我预付的治疗多收了费用,结果却遗失了她相信在治疗期间可以安全取下的珠宝。好难过。