下载App
资质规则
旅行
账户
Tripadvisor用户
Disappointing customer service
Sunset Sail Salem的点评
点评：*This review is for the customer service I received (or lack there of), not the sail itself.
I booked a shared charter for myself and 3 of my friends directly though the company’s website, but it was cancelled due to weather (completely understandable). I received an email stating my sail had been cancelled and that I had been issued a gift card to use with the company to rebook. Shortly after receiving that email, a person named Sean left me a voicemail asking to call him back to figure out if I wanted to reschedule or receive a refund.
I called him back and gave him my first and last name and asked for a refund to the credit card I used to book. Sean proceeded to tell me (in the most condescending tone like he couldn’t believe I had the audacity to return a voicemail that he left me) that someone from my group has already called and we have already been issued a refund. I told him that can’t be right because nobody else in my group has called and the only email I have received indicated that I was issued a gift card. He told me that was not true, and gave me the name of a woman who he insisted was a part of my group who he just spoke on the phone with. I told him I do not know anyone by that name and that I would just like to ensure I get a refund, but he continued to interrupt me and insist that I was a part of this other group “because my phone number’s area code was ‘423’ just like everyone else who has been calling him.” As I was telling him he was incorrect and that was not my area code, he abruptly hung up the phone on me. (The phone I was calling from and used to book the sail had a completely different area code) Several minutes later, I then received an email saying my sail was cancelled and a refund would be issued to my card.
I’m sure the sail itself is great and others who work for this company are pleasant people, but unfortunately that was not my experience. I understand it must be annoying having to deal with cancelling a whole day of sails due to weather, but the least you can do is not be a complete jerk on the phone just because you made a mistake.
I booked a shared charter for myself and 3 of my friends directly though the company’s website, but it was cancelled due to weather (completely understandable). I received an email stating my sail had been cancelled and that I had been issued a gift card to use with the company to rebook. Shortly after receiving that email, a person named Sean left me a voicemail asking to call him back to figure out if I wanted to reschedule or receive a refund.
I called him back and gave him my first and last name and asked for a refund to the credit card I used to book. Sean proceeded to tell me (in the most condescending tone like he couldn’t believe I had the audacity to return a voicemail that he left me) that someone from my group has already called and we have already been issued a refund. I told him that can’t be right because nobody else in my group has called and the only email I have received indicated that I was issued a gift card. He told me that was not true, and gave me the name of a woman who he insisted was a part of my group who he just spoke on the phone with. I told him I do not know anyone by that name and that I would just like to ensure I get a refund, but he continued to interrupt me and insist that I was a part of this other group “because my phone number’s area code was ‘423’ just like everyone else who has been calling him.” As I was telling him he was incorrect and that was not my area code, he abruptly hung up the phone on me. (The phone I was calling from and used to book the sail had a completely different area code) Several minutes later, I then received an email saying my sail was cancelled and a refund would be issued to my card.
I’m sure the sail itself is great and others who work for this company are pleasant people, but unfortunately that was not my experience. I understand it must be annoying having to deal with cancelling a whole day of sails due to weather, but the least you can do is not be a complete jerk on the phone just because you made a mistake.
翻译：*此评论针对的是我收到的（或缺乏的）客户服务，而不是帆本身。
我直接通过公司网站为自己和三个朋友预订了共享包机，但由于天气原因取消了（完全可以理解）。我收到一封电子邮件，说明我的航行已取消，并且已向我发放了一张礼品卡，可供公司重新预订。收到该电子邮件后不久，一个名叫肖恩（Sean）的人给我留了一条语音邮件，要求给他回电以确定我是否想重新安排或获得退款。
我给他回了电话，告诉了他我的名字和姓氏，并要求退款到我用来预订的信用卡上。肖恩继续告诉我（用最居高临下的语气，好像他不敢相信我有胆量回复他留给我的语音邮件），我的团队中有人已经打电话给我们，我们已经收到了退款。我告诉他这是不对的，因为我的团队中没有其他人打过电话，而且我收到的唯一电子邮件表明我收到了一张礼品卡。他告诉我这不是真的，并给了我一个女人的名字，他坚称她是我团队的一员，他刚刚和她通了电话。我告诉他我不认识叫这个名字的人，我只是想确保我能得到退款，但他继续打断我，并坚持说我是另一个群体的成员，“因为我的电话号码的区号是” 423’就像其他打电话给他的人一样。”当我告诉他他错了，那不是我的区号时，他突然挂断了我的电话。 （我用来预订航行的电话有一个完全不同的区号）几分钟后，我收到一封电子邮件，说我的航行被取消，退款将退到我的卡上。
我确信帆本身很棒，在这家公司工作的其他人都是令人愉快的人，但不幸的是，这不是我的经历。我知道由于天气原因不得不取消一整天的航行一定很烦人，但你至少可以做的就是不要因为犯了一个错误而在电话里表现得很混蛋。
我直接通过公司网站为自己和三个朋友预订了共享包机，但由于天气原因取消了（完全可以理解）。我收到一封电子邮件，说明我的航行已取消，并且已向我发放了一张礼品卡，可供公司重新预订。收到该电子邮件后不久，一个名叫肖恩（Sean）的人给我留了一条语音邮件，要求给他回电以确定我是否想重新安排或获得退款。
我给他回了电话，告诉了他我的名字和姓氏，并要求退款到我用来预订的信用卡上。肖恩继续告诉我（用最居高临下的语气，好像他不敢相信我有胆量回复他留给我的语音邮件），我的团队中有人已经打电话给我们，我们已经收到了退款。我告诉他这是不对的，因为我的团队中没有其他人打过电话，而且我收到的唯一电子邮件表明我收到了一张礼品卡。他告诉我这不是真的，并给了我一个女人的名字，他坚称她是我团队的一员，他刚刚和她通了电话。我告诉他我不认识叫这个名字的人，我只是想确保我能得到退款，但他继续打断我，并坚持说我是另一个群体的成员，“因为我的电话号码的区号是” 423’就像其他打电话给他的人一样。”当我告诉他他错了，那不是我的区号时，他突然挂断了我的电话。 （我用来预订航行的电话有一个完全不同的区号）几分钟后，我收到一封电子邮件，说我的航行被取消，退款将退到我的卡上。
我确信帆本身很棒，在这家公司工作的其他人都是令人愉快的人，但不幸的是，这不是我的经历。我知道由于天气原因不得不取消一整天的航行一定很烦人，但你至少可以做的就是不要因为犯了一个错误而在电话里表现得很混蛋。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
