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Worst Service Experience Ever
Gordon B
1
Worst Service Experience Ever
Piazza Gavi的点评
点评：Worst experience I have EVER had in a restaurant.
We had a 6:30 reservation on 20 July that we made 2 weeks ago for a party of 10. Confirmed earlier in the day.
Arrived at 6:20 – was told “they are getting your table ready.”
At 6:45 told that a “group came in at 4:00 and were told they had to be gone for the 6:30 reservation – but they are still at table.”
At 7:00 they push two 4-person table together and tell us it is just so we can sit down until the party from 4:00 leaves the table (we can see the other table is JUST getting their meals)
7:30 the manager tells us the party from 4:00 knew they had to be finished by 6:30 but waited too long at the bar before sitting down. They offer to let us eat at our current table (even though there is not enough room to even hold plates for 10 people.
7:45 we ask AGAIN if the party at the table knew they had to be finished by 6:30 and were emphatically told “Yes.” However, when we said, “If we ask they if they were told they had to be finished would they say the same thing we were told “we wish you wouldn’t interrupt THEIR dinner and ruin their experience.”
7:50 group from 4:00 is handed dessert menus
8:00 manager comes to table to apologize. Group from 4:00 getting their desserts. Manager is sticking to the “they were told they had to be finished” story. Has no response when we say "then why are they getting dessert menus 90 minutes after they KNEW they had to begone?"
8:15 – party from 4:00 is leaving. We ask them nicely if they were told someone else had that table at 6:30 and they are shocked – saying “no one told us anything.”
It's NOT that mistakes were made. The place was packed. Accidents happen. But don't try to place the blame on the people sitting at the table - own it, and people will understand - but LIE to me and get get caught, and it changes everything.
UPDATE: Night manager called and said all the problems were because of a "systematic error." So let's see what the "system" did:
1. The SYSTEM confirmed our reservation earlier in the day.
2. The SYSTEM told us our table was being prepared.
3. The SYSTEM told us the party at the table was tolf (also by the SYSTEM?) they had to be finished by 6:30.
4. The SYSTEM stuck to the story that the people at the table were told they had to be finished.
5. The SYSTEM told the people as they were leaving to say they were NOT told they had to be finished by 6:30.
Not buying it.
We had a 6:30 reservation on 20 July that we made 2 weeks ago for a party of 10. Confirmed earlier in the day.
Arrived at 6:20 – was told “they are getting your table ready.”
At 6:45 told that a “group came in at 4:00 and were told they had to be gone for the 6:30 reservation – but they are still at table.”
At 7:00 they push two 4-person table together and tell us it is just so we can sit down until the party from 4:00 leaves the table (we can see the other table is JUST getting their meals)
7:30 the manager tells us the party from 4:00 knew they had to be finished by 6:30 but waited too long at the bar before sitting down. They offer to let us eat at our current table (even though there is not enough room to even hold plates for 10 people.
7:45 we ask AGAIN if the party at the table knew they had to be finished by 6:30 and were emphatically told “Yes.” However, when we said, “If we ask they if they were told they had to be finished would they say the same thing we were told “we wish you wouldn’t interrupt THEIR dinner and ruin their experience.”
7:50 group from 4:00 is handed dessert menus
8:00 manager comes to table to apologize. Group from 4:00 getting their desserts. Manager is sticking to the “they were told they had to be finished” story. Has no response when we say "then why are they getting dessert menus 90 minutes after they KNEW they had to begone?"
8:15 – party from 4:00 is leaving. We ask them nicely if they were told someone else had that table at 6:30 and they are shocked – saying “no one told us anything.”
It's NOT that mistakes were made. The place was packed. Accidents happen. But don't try to place the blame on the people sitting at the table - own it, and people will understand - but LIE to me and get get caught, and it changes everything.
UPDATE: Night manager called and said all the problems were because of a "systematic error." So let's see what the "system" did:
1. The SYSTEM confirmed our reservation earlier in the day.
2. The SYSTEM told us our table was being prepared.
3. The SYSTEM told us the party at the table was tolf (also by the SYSTEM?) they had to be finished by 6:30.
4. The SYSTEM stuck to the story that the people at the table were told they had to be finished.
5. The SYSTEM told the people as they were leaving to say they were NOT told they had to be finished by 6:30.
Not buying it.
翻译：我在餐厅经历过的最糟糕的经历。
我们在两周前为 10 人聚会预订了 7 月 20 日 6:30 的房间。当天早些时候已确认。
6:20 到达——被告知“他们正在准备你的桌子。”
6:45 告知，“一群人于 4:00 进来，被告知必须离开，因为 6:30 的预订需要离开，但他们仍在餐桌旁。”
7:00，他们将两张 4 人桌推到一起，并告诉我们，这样我们就可以坐下来，直到 4:00 开始的聚会离开餐桌（我们可以看到另一张桌子正在吃饭）
7:30 经理告诉我们，从 4:00 开始的聚会就知道他们必须在 6:30 之前结束，但在酒吧等了太久才坐下。他们提出让我们在当前的餐桌上吃饭（尽管没有足够的空间容纳 10 个人的盘子。
7:45 我们再次询问餐桌上的一方是否知道他们必须在 6:30 之前完成，并被强调说“是”。然而，当我们说，“如果我们问他们是否被告知必须完成任务，他们会说同样的话吗？”我们希望你不要打断他们的晚餐并破坏他们的体验。
7:50组从4:00开始领取甜点菜单
8:00 经理上桌道歉。团体从 4:00 开始领取甜点。经理坚持“他们被告知必须完成”的故事。当我们说“那为什么他们知道自己必须离开后 90 分钟才收到甜点菜单？”时，他们没有任何反应。
8:15 – 4:00 开始的派对出发。我们善意地询问他们，如果他们被告知其他人在 6:30 占据了那张桌子，他们会感到震惊 - 说“没有人告诉我们任何事情”。
这并不是说犯了错误。这个地方挤满了人。意外发生。但不要试图把责任归咎于坐在桌边的人——承认这一点，人们会理解的——但对我撒谎并被抓住，这会改变一切。
更新：夜班经理打电话说所有问题都是由于“系统错误”造成的。那么让我们看看“系统”做了什么：
1. 系统在当天早些时候确认了我们的预订。
2.系统告诉我们我们的桌子正在准备中。
3. 系统告诉我们餐桌上的聚会已经结束（也是系统的？），他们必须在 6:30 之前结束。
4. 系统坚持这样的说法：桌上的人被告知他们必须完成任务。
5. 当人们离开时，系统告诉他们没有被告知必须在 6:30 之前完成。
不买。
我们在两周前为 10 人聚会预订了 7 月 20 日 6:30 的房间。当天早些时候已确认。
6:20 到达——被告知“他们正在准备你的桌子。”
6:45 告知，“一群人于 4:00 进来，被告知必须离开，因为 6:30 的预订需要离开，但他们仍在餐桌旁。”
7:00，他们将两张 4 人桌推到一起，并告诉我们，这样我们就可以坐下来，直到 4:00 开始的聚会离开餐桌（我们可以看到另一张桌子正在吃饭）
7:30 经理告诉我们，从 4:00 开始的聚会就知道他们必须在 6:30 之前结束，但在酒吧等了太久才坐下。他们提出让我们在当前的餐桌上吃饭（尽管没有足够的空间容纳 10 个人的盘子。
7:45 我们再次询问餐桌上的一方是否知道他们必须在 6:30 之前完成，并被强调说“是”。然而，当我们说，“如果我们问他们是否被告知必须完成任务，他们会说同样的话吗？”我们希望你不要打断他们的晚餐并破坏他们的体验。
7:50组从4:00开始领取甜点菜单
8:00 经理上桌道歉。团体从 4:00 开始领取甜点。经理坚持“他们被告知必须完成”的故事。当我们说“那为什么他们知道自己必须离开后 90 分钟才收到甜点菜单？”时，他们没有任何反应。
8:15 – 4:00 开始的派对出发。我们善意地询问他们，如果他们被告知其他人在 6:30 占据了那张桌子，他们会感到震惊 - 说“没有人告诉我们任何事情”。
这并不是说犯了错误。这个地方挤满了人。意外发生。但不要试图把责任归咎于坐在桌边的人——承认这一点，人们会理解的——但对我撒谎并被抓住，这会改变一切。
更新：夜班经理打电话说所有问题都是由于“系统错误”造成的。那么让我们看看“系统”做了什么：
1. 系统在当天早些时候确认了我们的预订。
2.系统告诉我们我们的桌子正在准备中。
3. 系统告诉我们餐桌上的聚会已经结束（也是系统的？），他们必须在 6:30 之前结束。
4. 系统坚持这样的说法：桌上的人被告知他们必须完成任务。
5. 当人们离开时，系统告诉他们没有被告知必须在 6:30 之前完成。
不买。
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