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旅行
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Poor Customer service on all levels staff and manager
Tripadvisor用户
Poor Customer service on all levels staff and manager
Simona Pizzas & Subs的点评
点评：Tonight, I ordered 2 subs and order of fries and paid over $30. I received a big size bag of fries, but they were cold. i asked for fresh fries and the manager took the bag and re dipped the fries in grease. The staff said that they re dipped them because they called the owner Johnny and he said I couldn't get my money back because nothing was wrong with the fries. Then I refused to leave the drive thru until I get some fries and the gave me some more fries half a order and closed the window and told me that they would call the police if I didn't leave. So I reached out management on face book and they didn't have a problem with what happen. they said they couldn't be responsible for food because the make the order and you have to pick up on time- I ordered the food at 7:59pm(per manager) and my credit card receipt time paid was 8:16pm (I was told my order would be ready in 20 minutes therefore I was early). The management didn't say anything else on Facebook after i pointed that out. I came to this restaurant at least 3 times a month because I leave less then a mile away. I will never give them another dime of my hard earn money. and of course I didn't trust the food after this ordeal.
翻译：今晚，我点了 2 份潜艇和一份薯条，支付了 30 多美元。我收到了一大袋薯条，但它们很冷。我要了新鲜的薯条，经理拿起袋子，把薯条重新蘸上油脂。工作人员说他们重新蘸了它们，因为他们打电话给店主约翰尼，他说我无法取回我的钱，因为薯条没有问题。然后我拒绝离开开车经过，直到我得到一些薯条，然后又给了我一些薯条，然后关上了窗户，告诉我如果我不离开，他们会报警。所以我在脸书上联系了管理层，他们对发生的事情没有意见。他们说他们不能对食物负责，因为下订单并且你必须准时取货 - 我在晚上 7:59 点了食物（根据经理），我的信用卡收据时间是晚上 8:16（我是告诉我的订单将在 20 分钟内准备好，所以我早到了）。在我指出这一点后，管理层没有在 Facebook 上说任何其他内容。我每个月至少来这家餐厅 3 次，因为我离开的地方不到一英里。我永远不会再给他们我辛苦赚来的一毛钱。当然，在这次磨难之后我不相信食物。
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