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Belzav
BAD AND DANGEROUS EXPERIENCE
马瑞娜格兰德贝斯特韦斯特酒店的点评
点评：I don't know where to start as the service was bad from the get-go. We checked in on a Friday evening. Got up and went to breakfast and although I paid for parking, the car next to me, there was a whole family asleep in the car, so I guess they don't check for a parking permit. Saturday evening, we went to dinner across the street, my grand decided she didn't want to go so stayed in the room. She later went t for a swim and left her key in the room. Although she wasn't on the registry, a male friend went to get a key to the room. Denise handed him a key and he of course wasn't on the registry. He decided to go door knocking on various doors and when we would open it, he would run. We questioned Denise as to why she would give him a key and she became belligerent and told us to shut up and go to our room. The security guard was at the front desk and heard the entire conversation and never did he intervene. She decided to call the police. A little while later they did come up to the room and noticed we were already ready for bed. Obviously, she lied to them saying we were causing a disturbance. When I asked Denise for the GM's name, she said there is a card over there - would not get up. I told her there was not a card and she finally got up. I asked for his name and she said Gabe but could not give me a last name. Okay so if his card would have been there - it would only have his first name!! The following day I talked to the manager on duty - she told him his name was Gabe Pena. She would have him call me. Giving him an opportunity to reach out, I waited until Tuesday to email him. One week later and still no response. DO NOT STAY AT THIS HOTEL. I DON'T KNOW WHO THE MANAGEMENT COMPANY IS BUT THAT WAS UNPROFESSIONAL AND DANGEROUS FOR A KID TO BE GIVEN A ROOM KEY.
翻译：我不知道从哪里开始，因为服务从一开始就很差。我们是周五晚上入住的。起床去吃早餐，虽然我付了停车费，但我旁边的车里有一家人在车里睡着了，所以我想他们不检查停车许可证。周六晚上，我们去街对面吃饭，我的孙子决定不去，所以留在房间里。后来她去游泳，把钥匙落在了房间里。虽然她不在登记册上，但一位男性朋友去拿房间钥匙。丹尼斯递给他一把钥匙，而他当然不在登记册上。他决定去敲各个门，当我们开门时，他就跑了。我们质问丹尼斯为什么要给他钥匙，她变得好斗，让我们闭嘴，回我们的房间去。前台的保安听到了整个谈话，却始终没有干预。她决定报警。过了一会儿，他们终于来到房间，发现我们已经准备睡觉了。显然，她骗他们说我们造成了干扰。当我问丹尼斯经理的名字时，她说那边有张卡片——不肯起来。我告诉她没有卡片，她才终于起来了。我问他的名字，她说是加布，但说不出姓氏。好吧，如果他的卡片在那里——上面只有他的名字！！第二天，我和值班经理谈了谈，她告诉他，他叫加布·佩纳。她会让他给我打电话。为了让他有机会联系我，我等到星期二才给他发了电子邮件。一周过去了，仍然没有回复。不要住在这家酒店。我不知道管理公司是哪家，但把房间钥匙交给一个孩子既不专业又危险。
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