拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Never again!
Carla H
Never again!
Boots and Jandals的点评
点评：Customer service was appalling. On booking a table here, we were told we would be sitting outside under cover, which we thought would be great as it had been a miserable rainy day, and the chances of another shower were high. Unfortunately, on arrival, we discovered that we were seated under a sun shade, so when the next shower eventuated, we got rather wet! The next disappointment was when my sister requested for the pickle to be removed from her burger and was declined and told we don't have time for that lovey, we are busy! We all ordered our meals, and my brother-in-law ordered two kids' burgers, only to get to the counter to pay and find we had received two adult burgers. My brother-in-law reiterated that he had ordered kids' burgers but the waitress said that wasn't the case. In hospitality, the golden rule of thumb should be to give people the best customer service possible. Thankfully, after an email he was reimbursed for the burgers! Come on, Boots and Jandals, step up the customer service!
翻译：客户服务太糟糕了。我们在这里预订餐桌时，被告知可以坐在外面有遮盖的地方，我们认为这样会很棒，因为那天下着倾盆大雨，很有可能再次下阵雨。不幸的是，到达后，我们发现我们坐在遮阳棚下，所以当下一场阵雨来临时，我们被淋得湿透了！接下来令人失望的是，我姐姐要求把汉堡里的泡菜去掉，但被拒绝了，并被告知我们没有时间，我们很忙！我们都点了餐，我姐夫点了两个儿童汉堡，但到柜台付款时，发现我们收到了两个成人汉堡。我姐夫重申他点的是儿童汉堡，但女服务员说不是这样。在酒店业，黄金法则应该是为人们提供尽可能最好的客户服务。谢天谢地，他发了一封电子邮件后，汉堡的钱就退了！来吧，Boots and Jandals，加强客户服务！
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
